Americana Iron Works & Fence, Inc.

Worked with Americana to install a metal security plate on our building’s exterior gate. Initially we were not happy with the size and shape of the plate but the team was eager to come back out the next day and make the changes we asked for. We were ultimately very happy with the work and the customer service.

Americana was great to work with and efficient, would recommend to anyone needing a fence to be primed and painted!

Good

Great

I would highly recommend Americana. They are professional, great with follow up and they did a great job with the repairs. Very honest and trustworthy. I also felt the price estimate was reasonable.

We hired this company to sand/grind loose paint, primer and paint a 6 unit back porch system and juliet balconies. We got an estimate and paid 50% of the job. It took one month instead of the 7-10 days they claimed and it was not due to the weather but other bigger jobs they had. In addition, they only sanded/ground 4/6 and painted 6/6 porches. They ended up painting 2/4 balconies directly without sanding or priming. In the middle of the job, they realized they needed scaffolding for the juliet balconies and came back with a new quote that increased the job for a bit over $3900 for the scaffolding and its installation plus the $1200 we had already been quoted for the job. They are irresponsible, they have not answered the treasurer s email regarding the problems with their work and we are holding the second part of the payment until they correct their work or their final invoice.

they did a nice job

Americana fabricated a beautiful iron fence and 2 gates for my property. They were professional and courteous. Most important (to me) is that they understood the need to install the fence without any large gaps that my dog could slip through. They also got the job done in a timely manner. I will hire them again for my next project!

They called on Sep 24 2020 and completed the job on Sept. 25, 2020 successfully that afternoon. The workers were professional and knowledgeable as to the work they were preforming. I would have to say that we were very Satisfied with the work that was done and even cleaned up the area before leaving. I give Americana Iron Works a 5 Star review. We would recommend them to all persons looking for Quality and Professional Iron work that they need.

On August 13th I contacted the Americana Iron Works & Fence company and I began an agreement for them to repair my front entrance railing. I gave them an earlier bad review, which was a wrong review on my part. In lieu of this pandemic it is not unexpected that a company cannot return phone calls or complete giving a date to schedule a project, it is hard sometimes because people can experience staff shortages or may be overwhelmed with the pandemic. Particularly when my project is only 30 days on the books. Also within this 30 day period I gave the company a little stress because they were not returning my calls and there was one occasion where I left an abusive message. The reason I know first review was my fault was because stepping back we are in an unusual situation as a nation. Finally the manager Mike called me and gave me a brief overview of the reasons of their delays which I understood. It was not necessary but he showed humility and concern for me as their customer. Within that conversation he expedited my project and said that he would have someone in that week. He called me on a Monday September 21st at noon, two days later he called me at 8 in the morning and said that he would have a crew between 9-10. Exactly at 9 Miguel arrives, prepared. Mike must have called me at least 5 times assuring me and overseeing what is going on from a distance but I do not know how many times he spoke to Miguel. My service order included sanding and painting the two rails that were repaired and it called for white paint but originally it was lost somehow that I wanted the rails to be painted black but because it was not written up properly I was subject to be charged extra for the color black. Mike said to me that he would call me back after speaking to his boss about what could be done. Good news was as a courtesy I would not be charged extra! Miguel was instructed to go buy the extra supplies and stay longer on the job site to paint the railings black. The reason I have changed my rating to excellent is because this company was not just concerned about the project or the materials but concerned about my happiness and they should have deserved excellent all along! They were already excellent, I just did not know it! One of the things Mike called to ask me was if I was happy and happy was an understatement.! He was not concerned about the final pay that day of the 23rd. I asked if I give his payment to the staff member but he said no he would like to meet me. How many managers do that? I met him today the 24th, he asked me with a mask on if I was happy, I told him I was and I was happy to meet him as well. This company is concerned about the human factor and that is why I am changing my rating because of their customer service and customer satisfaction. - Daniel N. in Berwyn

We had a custom request of a gate installed in the center of the fence and they were able to design and install it for us.

Scheduled work quickly. Reasonable price. Good work

Mike and the guys did a very nice job. Mike kept in touch and watched the weather . He came out on a Sunday to complete the job. I would definitely recommend Americana iron works. They did exactly what they said they would do.

They were Johnny on the spot, worked long hours, it was a tough job and they got it done - and they were attentive to the needs of the building!

They did a wonderful job, they work hard and did it efficiently and it looks great.

My HOA hires Americana to restore the back staircase on our 3 flat, including sanding, priming and painting last spring. They did such a great job that our HOA just hired him again to fabricate and install a new gate to match our existing fence. When we decided to replace the gate, we didn t event call anyone else for a bid - and of course the gate was perfect fits perfection, matches our fence and works with our buzzer - they could have done a better job! I have had to deal with a lot of different Chicago contractors since purchasing a condo in Chicago and Mike is the only one that I can say I trust 100% and without hesitation! I highly recommend hiring them and would only use them in the future for any type of work they are able to do!

Americana responded and completed my job on a very hot holiday weekend. Better than that - they cleaned -up, painted, and did excellent professional job in completing the work no one else seem to want to do. I'm very grateful and recommend them highly.

Fantastic service and quality. Definitely would hire them again!

did a really good job only complaint did not replace hardware as promised will contact mike and add results promptly

The service provided was quality work and good customer service. Would recommend to others.

The quality of work that was done was excellent.

Very flexible

I had an excellent experience with Americana. Mike was professional and kept me informed of progress. The work was done well and quickly. I would recommend this company to anyone looking to revitalize their back stairs.