All Temperature Heating & Cooling

My experience with this company was filled with empty promises, questionable repairs, unnecessary expenses, and management that simply couldn't be bothered. It’s been a three year ordeal with All Temp, trying to get A/C functioning-- at a cost of over $5,000 -including replacing a coil under warranty after less than a year with a labor cost of $825--something technician Brian found unusual. At the end of June, it was determined I needed a new condenser. Installation was promised on two different dates before they showed up to do the job. (8 days later than originally scheduled). Rick J, General Manager, wouldn't take my phone calls or respond to messages when trying to get answers. Adam M. (who mentions he is the cousin of the owner every chance he gets), lied, took no responsibility for delays, and spoke to me, a woman client, in an incredibly dismissive, demeaning way. Quite unbelievable and certainly unacceptable. Condenser was finally installed. And, while a small price adjustment was ultimately negotiated, this process was far more upsetting, costly, and time consuming than it should have been and I have no intention of using All Temp again, nor would I recommend them to anyone.

All Temp was responsive in sending a crew out to replace my HVAC, but then they could not remove the HVAC since the water heater was in the way. So what I thought would be a $6,000 HVAC replacement cost me close to $9,000 with the additional replacement of the water heater. Admittedly, the water heater was old and due for replacement sometime, though it was functioning fine. My main issue is that I have now repeatedly asked the company rep in charge of the project (John Lillis) for a copy of the equipment warranty for the water heater. I have texted, emailed himmultiple times and keep being told that he'll send it tomorrow. Well it's now been a month since the job was done. A lot of tomorrows have passed. Without a warranty given to me the owner, not the company, if something goes wrong with that heater I cannot get a replacement or repair under the putative warranty. It's been frustrating to repeatedly be lied to about their sending me the warranty. I have been insistent on this piece of paper because have heard horror stories of service companies failing to register the equipment for the owner shortly after the purchase, and then the owner is on the hook for the costs in the event of replacement or repair. If this were a small piece of equipment, it wouldn't matter so much. But $9,000 is a lot of money that I hadn't planned on shelling out and I don't want to be out even more because of failure on their part to do their job properly and as promised repeatedly. The other matter, is that they left metal sodder (for the pipework) on my granite kitchen counter top and I have no way of getting that off. I am not a complainer or whiner as indicated by my past Angie's reviews, which have all been favorable. My warning is not use All Temp despite their reviews since they can't seem to follow through on a simple request.

It went fine. I usually call them annually for service or any issues. Came out on an emergency issue this time. Everything went fine as usual.

Our Heating System got over heated since it's been running non stop for last couple of days. The limit was over heated and needed reset.

Excellent!

Brett arrived on time. The furnaces were very dusty but he wore booties! He informed me of the age of each unit. How time flies! The dispatcher made sure I got the Angie's list discount on all three furnaces.

For cleaning, they are okay. If I had an issue, I would have to call somebody else. I would mark them down for that.

They're average. I would use them for just cleaning. I don't know if I would use them beyond that. They could have more knowledge about what they are doing. Some of the technicians are really good, and some of them are terrible.

I have probably used them for five years. They are good for cleaning. It's pretty simple, a dog could do it. I wouldn't buy a new furnace from them.

Tech checked all possible issues and found no problem. It has been fine since. He told me the amount we paid for labor would cover another call within 30 days if needed.

unknown

They were prompt, helpful, and did a nice job.