All Temp Heating & Air Conditioning

Technician arrived on time and went above and beyond to explain exactly what he was doing, why he was doing it and how it would effect the long-term operation of the unit. Did not attempt to sell me anything more than I had already paid for and went out of his way to attempt to remedy a small issue without any additional charges. Technician was friendly and knowledgeable, would absolutely use them again.

Arrived on time, called ahead, professional, answered all questions, was very thorough, and polite. Did a good job cleaning a preparing the furnace for the season. I would use them again.

CAME IN AT 1.10PM CLEANED INSPECT FURNACE LEFT 2.10 PM

Everything went according to plan, except somehow the electrical shorted and our Nest monitoring system was fried. The contractor was great - he went to Best Buy and bought a new one to replace it for us. Very smart move.

I thought they were good and they did a good job. I enjoyed working with them. They were on time and they gave an estimate. Actually the price matters a lot for me so I picked them firstly because they had a good price. Overall I've got a good impression on them.

We *thought* we had no issues until a heavy rain last night and into this morning. That's when we discovered that during the removal of our old boiler, the installers had opened a drain cap in our basement and DID NOT CLOSE IT FULLY. 4" of water and hours later (not to mention a missed day of work), we're almost dry after discovering All Temp's mistake. We've used them in the past and have been satisfied with their service, but they get a big fat F for professionalism for this "tiny" but costly mistake. Not sure what they can do to make this right. Just wanted to warn others to check the work before assuming, as we did, that anything opened would be closed, etc.

They are fine. I had no problems with them.

Usually one person comes to do this. They leave the area clean when finished. They give honest answers and I trust them.

They were very good for the deal that I bought and everything with that worked out fine. They were very thorough and he was a really nice guy.

Everything went well. They did everything they were required to do. They were very professional and highly expert. The unit worked perfectly after they completed their work. That work was done some time ago and I think I already did this review. Please check. If the review was already done, please remove this firm from my list of reviews I need to complete. Thx. CAC

Our central AC replacement went very well with All Temp! It was a very hot couple of Summer days while they were here in our attic replacing our 40 year old central AC unit. The crew was very professional and experienced in central AC replacement. It took them two days to complete the project. They were very easy to work with and we were very pleased with their completed work. The AC unit cooled the house down immediately. We have used All Temp for many years. A friend recommended them to us when we moved into Portage Park over 12 years ago. They replaced our boiler about seven years ago. Both our new boiler and AC units are running beautifully and we only see All Temp when we need routine annual service maintenance. Thank you, All Temp!

Spectacular. See above.

Replace a broken damper on the airconditioning system

It was an Angie's List Big Deal that I purchased. It was okay. They came out right away. I didn't have to pay any additional charges. I liked their professionalism and their thoroughness. They did recommend a few things and I liked that. I would recommend them. I would definitely use them again.

Now that heating season is around the corner, it's time to write my review of All Temp so that you don't get burned like I did. Beware of the "orphaned hot water heater." My old conventional furnace and hot water heater had separate metal pipes for venting purposes that joined together. At the point where the pipes joined, it became one big metal pipe that vented to the roof. Imagine an upside down "Y" in which the two short legs of the Y are connected to the furnace and hot water heater respectively, while the long leg vents to the roof. Because high-efficiency furnaces vent directly via PVC pipe out of the side of the house, the exhaust pipe that connected to my old furnace was no longer needed. Consequently, the installers cut off the furnace leg of the Y pipe and capped it. This looked fine to me because I unfortunately didn't do my homework on this. Luckily I obtained a building permit from the village of Bolingbrook. When the inspector came to do the final inspection, he pointed out that my hot water heater was now left not meeting code because the exhaust pipe was now too large to accommodate just my hot water heater. As a result, my new furnace installation failed inspection. He told me to call the heating contractor and have them install a liner -- a smaller pipe -- down the large pipe that vents to the roof. The inspector said he would come back after this was done. Alternatively, he said the contractor could show that they did some kind of calculation that proves the existing pipe isn't too big to adequately vent the hot water heater exhaust. At this point the story was bad enough. It got worse after I called All Temp to complain about the failed inspection. When I informed the installation manager about the situation, he said that he's been an engineer for 30 years and that the inspector didn't know what he was talking about. I love when people drop the "engineer" card as if it's some kind of magic wand. Then he said I should wait for him to gather the documentation showing the proper calculations. In other words, a liner wasn't necessary in his estimation because he could prove the pipe wasn't too big. This was obviously just a pipe dream. I got nowhere with him so next I called the salesman who prepared my estimate. He also gave me the run around as if he thought I was crazy. He kept saying stuff like "this has never happened before" and things along those lines. After I did more research on the issue, I learned that an "orphaned hot water heater" is not an uncommon occurrence. After a few days of waiting for either him or the salesman to call me back, I called the installation manager again and emphatically told him that I wanted the liner installed -- no ifs, ands, or buts. His response at this stage was a tepid "ok." This signaled to me that all of his previous protests were just theatrics designed to intimidate me and make me back down. But it doesn't end there. I scheduled an appointment for the liner guy to come and install the liner. He was a no show on that day. But he at least called me to let me know he wasn't coming because of rain. He said he would come the next day but he was a no show again. I waited four days in a row but the guy failed to show on each occasion. I had to call All Temp to ask why each day because the guy didn't even give me the courtesy of a phone call to let me know he wasn't coming. I guess I was supposed to just assume he wasn't coming because of the the threat of "rain" on those days. I got fed up. I called All Temp and expressed my willingness to take them to court. The liner guy showed up the same day. But he said he didn't bring a ladder so he couldn't do it that day. Really? It got farcical at this point. The liner guy came back after the weekend and installed the liner. The inspector came back a few days later and my furnace finally passed inspection. But it took about three weeks for the problem to get fixed. My recommendation would be to avoid a contractor that is so recalcitrant in fixing such an obvious problem. All Temp's cavalier response to my initial complaints was especially disturbing considering a faulty ventilation set up could potentially result in lethal carbon monoxide build up in your house. All of the people I dealt with at All Temp from the salesman, the installation manager, the installers, and the liner installer were all unprofessional and contemptuous. I even remember the salesman getting very defensive when I brought up the idea of obtaining a permit for this job. He said, "You don't know our company," when I suggested obtaining a permit. That should have been a red flag from the very beginning in retrospect. In actuality, I would have been in big trouble if I hadn't obtained a permit because I had to rely on the inspector to point out the problem. Otherwise, All Temp might have been able to cut this corner and get away with it.

Greg was very nice and efficient. The office phoned that he was going to be a tad delayed. He checked out my ductless AC unit and performed the necessary maintenance. I had not known about the maintenance reccs. He answered all my questions and made some recommendations for my boiler unit.

It was excellent. They came on time and did beautiful work.

AC went out in the middle of a family party on a holiday weekend. Frank called me right away and offered to come out within an hour and a half. We ended up arranging for the next morning. He came out on time, identified the problem quickly, and made the fix, and gave me the Angie's List discount.

I have used All Temp previously for routine maintenance. The first couple times were great, then the previous time was a bit lacking, but when an emergency came up and the AC stopped working in my rental condo, I called them first. They got me on the schedule the same day. The tech was prompt and diagnosed the issue. I received a call from the main office let me know that they found the blower motor to be out, but they could not repair it unless I had a plumber come out to open up the wall. He proceeded to try to explain the issue and I ultimately ended up meeting the tech at the unit because it would be impossible for me to explain to anyone what needed to be done if I didn't see it myself. It turns out that the PVC condensation pipe was routed in front of the access door and needed removed. I told him that I'd cut it back and we could get someone to reroute it if necessary later; he said he could cut it. I asked for him to err on the side of minimal removal; just what he needed to access the motor. We were back in business. I okayed the repair. He picked up the part and I left the now *hot* condo with my extremely cooperative tenant. Then the text messages started. The tech had cut himself and walked out. He wasn't going to finish the work. The tenant wasn't sure if he was coming back or not. He was very angry. I had no idea what was going on. I called the office to see what had happened. I could totally understand if he cut his arm during the installation and could not continue, but something else was going on. Apparently, he was angry and frustrated because he couldn't get the leverage to place the motor (he was on the smaller side) and twice walked out like he was not going to finish the job leaving my tenant clueless. The second time, he left and didn't return. My tenant didn't know what was going on (the new part was still there, the closet was open, dirty towel on the floor), so I called the office and found that they would send him and another tech the next day. I passed this information along to my tenant who was quite upset at the ordeal and lack of communication (and the mess...he has a kid and pet and this closet was right in the walkway). The next morning, I called to ensure we were still on the schedule and that everything was "ok" with the returning tech. It was Saturday. office staff had no idea what happened the previous day or that there was an issue. My concern was being sure that my tenant would be treated with respect. They arrived on time and finished the job. The techs cut the pipe all the way back, not even leaving an inch to connect anything to and it was cut at an angle. I really wished they would have let us cut the pipe ourselves. The AC is working well. When I called to pay, I asked about the Angie's list discount. I had told the person who scheduled the work about Angie's List, but not the guy who did the pricing. He insisted that the price included the discount. In the past, they have given me the price, then made a big production about the Angie's List discount. The fact that they failed to mention it is what really lead me to believe it wasn't applied. He did tell me that they didn't charge me extra for coming back on a Saturday or for cutting the PVC. Um, thanks? I was tempted to bring up the lack of professionalism (we all get frustrated, but don't behave that way) and the fact that I had offered to cut the PVC pipe (a 3 minute job), but I was done with the situation. Even when I was in the midst of talking to the office about the walk-outs, they wanted to justify this behavior. I just wanted to know if he was coming back or if we needed to move on.

I have been using them for at least 2 years. They are professional and reliable. They know what they are doing. Their pricing may be more expensive than other companies, but they provide the tranquility that things will work correctly and that you'll receive good service when things do go wrong.

Greg from All Temp, called early, showed up on time and found the problem quickly. He was able to resolve the problem within the hour. Hopefully what he found and fixed, rectified the problem. I'll know over the coming days. Greg was professional, explained the problem in detail and seemed extremely knowledgable. All Temp was able to schedule me for next day service. I'll use them again should any problems arise.

I paid for an inspection of my furnace. Then my furnace stopped working and All Temp was not available for emergency service that day. So, I ended up calling another company I had used before and they replaced the furnace. Then, I did not need All Temp for the inspection any more.

Guy was on time, very careful of rugs. Explained clearly what he was doing, charged what they said they were going to charge (which was the same as the other guys advertise). Didn't try to upsell unnecessary parts services. Told me my filter was washable, which will save me $$ in future.

It went well I would recommend them.

David was on time, knew what he was doing, left everything neat and tidy. I will continue to use All Temp forever!!!