All Temp Heating & Air Conditioning

Description of Work: My air conditioner was not pumping out cold air. They came out and got it up and running. Great service.

Description of Work: All Temp tuned up my AC. I found the employee to be very knowledgable and helpful. They are obviously a very busy company, with many service jobs to deal with in a day. However, the technicians are usually very considerate and patient in helping to fix any problems.

Description of Work: Furnace tune up. The service man showed up on time, was very informative and professional and did exactly what he was supposed to.

Description of Work: Did an ac check and let me know what to watch for if something needs to be replaced.

Description of Work: I used them as a source to decide if I should put in a new furnace, given the age of mine. The service provider was very professional, cleaned my furnace and answered all my questions. He stated that given the age of my furnace , although it was working I should purchase the new furnace and take advantage of the tax rebate the city was giving at the time. He had no monetary gain in telling me to purchase a new one. Honest, professional opinion backed up with list of facts as to why that would be a good decision.

Description of Work: I purchased a big deal for a Central A/C Inspection, Cleaning & Tune-up.

Description of Work: During the afternoon of January 20th this year, I noticed it seemed to be getting colder in my house. I went to my thermostat and turned up the setting, but a few minutes later, my radiators were still cold. I wnet down to the basement to look at my boiler, and there was no light from a flame nor any heat coming from a flame. The boiler had quit on me, so I consulted Angies List for a few recommendations. I took a few names of repairmen and got on the phone. Unfortunately, since this was a Sunday afternoon/evening, and the first pretty cold day of the season, alot of the repairmen I called were either too busy or simply not answering their phones. Eventually a man from All Temp returned my call and said he could be over within the hour. I was relieved I was able to get someone who would be able to restore the heat in my house before it got much colder...the temperature was now close to 60 degrees and getting colder. Their man arrived promptly as he said he would and went to work right away. He told me I needed a new thermo coupler and said he had one in his truck. He went out and returned quickly, carrying the device in his hand. Within minutes he had it installed and the heat was back on....wonderful I thought, we wont freeze tonight. I paid him the requested fee he charged and he left When I woke in the morning the house was cold again, and the boiler was out again, This time I called a handyman friend of mine to come and take a look. He re lit the pilot light for me and showed me how to do it, as well as giving the name of a man he knows who does this work. For the rest of this day, Monday, I must have re lit that pilot light myself 5-6 times. I called this new repairman and he came the following day, Tuesday. I told him what my experience had been and mentioned that a new thermo coupler had been recently installed. He took a quick look inside the boiler cabinet and said "no it wasnt". He removed that thermocoupler and showed it to me, it didnt really look new to me, then he tapped it on the ground and dirt/soot came out of it. He said this isnt new, but I will put in a new one, which he did and the boiler has been working fine ever since. A day or two passed and I decided to call back the people at All Temp and tell them what happened, and ask for a refund. The office manager took down all my information and said he would get back to me. He also added that if what i had told him was true, it wouldnt be a problem getting my money back. A couple days passed and I hadnt heard back from him, so I called again. He explained that the reason hadnt heard back fom him was that he wrote himself a note about this situation and put that note inside my file, but that he should have left that note on his desk so he could attend to it, but didnt, the note was put into my file instead (and evidently forgotten about). Another day passed and now I am running into more resistance from All Temp. Now they are telling my that they would only be willing to refund half of my money, because I hadnt called them back right away and ended up going to somebody else, without giving them the chance to make things right. I expained that I dont give businesses a second chance after they have abused me the first time, that if I have a lousy meal at a restaurant, I dont go back to the same restaurant hoping the second meal will be better. All Temp reasoned that they should be entitled to something for having made the initial service call, that maybe they could refund 75% of my money. I told them that I wanted a FULL refund and that if I didnt get it, I would report this incident to Angies List. I think the words "Angies List" sparked some attention to this matter, as within a week I received their check for the full amount ($190). For that they are to be commended, they did eventually do the right thing, but that was only after alot of negotiating and haggling with their manager. When a business does slipshod work and get a complaint about it, they should happily agree to make thing right, without having their arm twisted. Overall it was just too much hassle dealing with them. I got my money back but it took alot of cajoling to get it. Thank you for my full refund All Temp, but you wont be hearing from me again.

Description of Work: Repaired thermocouple.

Description of Work: They tuned up the heating a/c units.

Description of Work: After getting a diaganosis from 4 Seasons to replace our Furnace and Air Conditioner for $ 9755.00 (Cracked Heat Exchanger they said; very dangerous). We got a seecond opinion from All Temp; the Technician Mark; who has been doing this work for 35 years was perplexed by the quick diagnosis from 4 Seasons. He did not find any evidence of a cracked heat exchanger, and said the furnace needed a cleaning. Charged 215.85 which included a 4 inch filter for the Furnace. Great integerty, brand building work. We will proably need a new air condioner this Spring, and All Temp will be our Company. Great job Mark! 4 Seasons sticker taken off Furnace; don't want to make that mistake again.

Description of Work: They came to clean it but found a leak. I shouldnt have bought the deal.

Description of Work: Tri-level home. Upper level master suite with add'l all-season room and 1 bedroom did not heat or cool properly with current mechanicals.

Description of Work: Matthew the estimator made contact and we played phone and email tag for 3 days. He never did get back to me after our last contact. That was 3 weeks + ago. I was looking to do HVAC work that would have been around $20K and ready to start the job. I had the feeling that when I made the initially appointment for an estimate that they weren't all that keen about working in the town where I live as I caught a difference in voice tone after they heard my town's name, but hey, they missed out on a $20K job.

Description of Work: They did a clean and check. They evaluated our furnace.

Description of Work: Furnace checked and cleaned for winter. Service person was very considerate and knowledgable. (And didn't try to sell unnecessary "extras"!) I will definitely use them again & recommend to others

Description of Work: Called about 1pm today and had someone show up by 2pm ! ZAC showed up and was extremely professional. He knew exactly what was wrong with my furnace immediately. He carefully explained what was wrong and what he needed to do to fix it and how long it would take. He was spot on and was efficient and thorough. He even corrected one of the problems that my original installer never resolved. I am not an easily pleased customer being an engineer myself. I would definitely use them again and would request ZAC for my next service call. They now have a pleased and loyal customer ! Bob Z

Description of Work: On time. Good price. After hours service call not too expensive.

Description of Work: Water Heater Service - Our water heater had not been firing up consistently and I would have to manually ignite it every day. All-Temp fixed it without going over our Angie's List deal amount.

Description of Work: repaired ac

Description of Work: Quality work, and they were very prompt, once I made the decision to go with them.

Description of Work: Very good

Description of Work: Technician was very polite and knowledgeable and did a great job

Description of Work: Reasonably priced and come out quickly. Explained what they were doing and what I could do to prevent it from happening again. Would use again.

Description of Work: Furnace cleaning and check up

Description of Work: The technician arrived at my house on time, and was friendly. I have very old air conditioners, and asked him for an honest assessment of their remaining lives. He told me that were in decent shape for their ages, and they could last another 5 years. His work on "tuning up" the units was thorough, and they worked well throughout the entire hot summer