AGUILAR & SONS LOCKSMITHS

Terrible experience. We called at 8:30am because our key had gotten stuck in the lock of our back door the evening before. The person on the phone told me I’d get a call from a technician soon. At 2:30pm the call still hadn’t come. I called back and the customer service person apologized and said a tech should call soon. At 4pm they still hadn’t called. I called back and talked to manager, who said she’d give me 10% off and I should get a call in 30 mins or less. I didn’t. I called back and talked to the manager again, and she said she’d call the technician personally to tell him to call me. He finally called 15 minutes later and sounded annoyed he had to talk to me. He said to text him a picture of the key stuck in the lock and he’d call me back, which I did immediately after I hung up. Rather than calling me back, he texted me a reply saying he could only try to fix it but couldn’t guarantee anything, and that he’d be at our house between 6-7pm. I called him back and asked him why he was not sure he could fix it, and what was the next step of he couldn’t. He said the next step would be to replace the lock, but he didn’t think they had the parts to replace the lock. He had to call the office, and would call me back after he did. He never called me back. I texted at 7:15pm to ask if he was still coming. It is now 7:30pm and he has not responded to my text. We wasted a whole day waiting on this business, without even the courtesy of a call. Please save your time and look elsewhere!

They are wonderful. They are a family business. They also fixed a lock on my car 2 years ago.

The front door lock to our vintage condo building (approx 90 years old) was jammed; door could be opened from outside with a key, but could not be opened from the inside. Security and safety were compromised, so we needed immediate service. Even though I called on a Saturday afternoon, response was timely, with no additional weekend surcharge. When I called, I was advised that most likely the lock would have to be taken out of the door and brought in to the workshop for repair. Alberto came out several hours after I called and took the mechanism out of the door, and found part of an old broken key that had fallen into the mechanism. The key piece had apparently been there for a while, but had shifted down into the mechanism causing it to jam. After it was removed and the mechanism adjusted, he replaced it and made several more adjustments on the door overall to help with the smoothness of use. He even went over and above by replacing the inside doorknob, which had been stripped by amateur attempts at repair previously. Although it doesn't quite match the antique nature of the fixture, it WORKS, so we are very happy with the result. Aguilar and Sons is on our go-to list for future door/lock needs.

After a recent burglary, I was very concerned about quickly protecting two exterior doors. I was unable to get my local locksmith to do anything for at least another day so I decided to try someone new. Aguilar is a family business. I spoke to one of the sons on the phone, told him what kind of locks I was looking for and got his advice about alternatives. Another brother came to my house a few hours later, as promised. He installed two high-quality deadbolts and the hardware was exactly as advertised, matching my other hardware and keyed correctly. I paid with acredit card and the price was reasonable. The installation was first rate - the operation of each Schlage lock set is really smooth and the keys work well. At a time when I was feeling a bit insecure, the Aguilar family provided quick, professional service at a fair price. I plan to recommend them to anyone with locksmith needs.

It was late on a Saturday afternoon and I had a trunk full of groceries, when my 40 year old trunk lock broke. Three locksmiths told me they wouldn't do it (including highly rated Angie's List companies)before "Bert" willingly, pleasantly, and sympathetically jumped on the task. He was cautious not to scratch my car. I had a taco across the street while I waited. It was good too.

OUR BUILDING HAS USED THIS GUY FOR SEVERAL YEARS, WITH VERY GOOD RESULTS, BUT THE LAST TIME HE SENT HIS SON TO DO THE WORK. ONE OF THE LOCKS DIDN'T WORK AFTER HE LEFT; HE DIDN'T FOLLOW UP TO FIX THE PROBLEM AND WE HAD TO MAKE OTHER ARRANGEMENTS. OUR PREVIOUS REPORT OF AN A WOULD HAVE TO BE DOWNGRADED TO A C.

HE HAS ALWAYS SHOWN UP WITHIN THE HOUR, AND IS THE FRIENDLIEST, MOST HELPFUL LOCKSMITH. HE COMES PREPARED (I.E., HAS EXTRA KNOBS AND LOCKS), HE LABELS KEYS, AND HE IS VERY POLITE. I FEEL AS IF HE IS ''MY'' LOCKSMITH NOW. HIGHLY RECOMMENDED. HUMBERTO (BERT) AGUILAR IS ALWAYS PROMPT, POLITE, AND HELPFUL. THE KIND OF GUY YOU WANT TO HELP WHEN YOU ARE IN A BIND!