ABT Electronics

***** DO NOT TAKE YOUR APPLIANCES HERE TI BE FIXED ***** (All statements below are opinionated, yet backed by evidence. All statements are approved by an attorney) My experience began with a simple phone call for a checkup, in which I was promised a response within an hour. After calling 3 hours later, I was promised a phone call the next day. After waiting over 24 hours, I decided to bring my laptop in since a phone call was too complex. Upon arriving, my computer was inspected again (I say again because it was previously inspected by Apple and also warranty status was approved). The gentleman checking my computer qualified my MacBook for warranty and mentioned a minor “scuff” on the surface. 24 hours later I receive 2 phone calls, both stating I need to pay something. After calling back 5 times, I finally was answered; and told my MacBook now does NOT qualify for warranty by their manager with reason “there is a large crack” (listen to recorded phone call if you deny these claims). So here I am with a paper in one hand with an approved warranty check in with nothing worse than a “scuff” .. and a phone call 24 hours later stating my MacBook is cracked and does not qualify In my opinion, I would classify this as fraud (but am not exclaiming that this business is in fact fraudulent) This matter is currently being escalated to an attorney, and I’ll gladly share this status update on every review center this company is represented on

A couple months ago, the bottom of my Thermador double oven went out so I called ABT Electronics at a relative's suggestion. ABT told me over the phone that it was a factory authorized Thermador repair center and for a flat fee of $214, would send a technician to my house and while there, he would give me a written estimate and do whatever labor was necessary to repair my unit. If replacement parts were necessary, he would order them if I approved and finish the repair when the parts arrived. While I would pay extra for the parts however, the $214 fully covered the written estimate and all repair labor. The following Saturday, ABT sent a technician named Ruven to my house. He shut off the power, pulled the over from the wall and looked at a schematic in the back. Then he put the oven back without looking at anything inside. Ruven told me he thought I had a bad relay board. I asked him to repair it. He replied that he doesn't repair relay boards. He said he only orders replacement boards and installs them. When I asked Ruven for a written estimate, he replied that he didn't want to give me one since he wasn't sure what part(s) it needed. He said the problem could be the relay board as he suspected or the control panel or both. He reiterated that he didn't know how to repair them. He told me he was worried he might order the wrong parts -- something he said that he had done before -- and he would have to go back to ABT to do more research before he could give me my written estimate. Ruven then asked for the $214. I told him I wanted to receive the written estimate first. After more discussion, he promised three times that he would call me that afternoon and give me a verbal estimate followed up by a written estimate. I erred in trusting his promises. He never called and never gave me my written estimate. On Monday, I tried calling the ABT service manager but got Mike instead. Mike said he would help me since the service manager was not available. I explained what had happened in detail and told him what Ruven said and Mike put me on hold for about 20 minutes while he did research. When Mike returned, he said that Ruven's notes reflected that one or more parts needed to be ordered but Ruven did not specify what parts. Mike said he had made calls to ABT's suppliers and neither replacement relay boards nor control panels were available for my oven. Mike said my oven appeared to be beyond repair. I pointed out that my control panel had been repaired in my home by someone else a few years earlier but Mike affirmed that ABT didn't repair parts. Mike agreed that I had received nothing for my $214 and said the only thing ABT could offer was a refund of my $214. When I said that's what I wanted, Mike said he would have to get authorization from his boss and would call me back later that day. Mike never called. I then filed a dispute over the $214 with my credit card company. About two weeks later, I got a call from ABT's Service Manager Bernadine Ryan. She noted the credit card dispute and wanted to discuss the situation with me. I told her what had transpired and she said she would get back to me. The next day Bernadine called me with an offer. She told me that Ruven was not very experienced and because of that, ABT didn't know what part(s) I needed. Bernadine told me ABT proposed sending out a more experienced technician to determine what parts I needed. This would cost me an extra $99. Once this was done, the new technician would remove the defective part(s) from my oven and for an extra $50, ABT would ship them to a third-party company that is usually able to repair broken parts. If the company could repair them, I would be out the $214, the $99, the $50 and the cost to have the parts repaired. If the company could not repair the parts, I would only be out my original $214 plus the $99 plus the $50. I asked Bernadine for a refund of my $214 and she said she would get back to me on that. She never did. About two months later, my credit card company mailed me a copy of a "Service Ticket" (written estimate) sent to it by ABT. The Service Ticket was apparently created to make my credit card company believe that Ruven had given me a written estimate while at my home.. However, ABT's own Service Ticket proves this is false: 1. The ticket states that Ruven visited my home on 03/25/17 while also stating that the ticket with estimate was written on 03/22/17. Thus, according to ABT, the estimate was written and given to me three days BEFORE Ruven even came to my house. This is impossible. 2. The ticket has an illegible squiggle in the Customer Signature line. This is not my signature and I never signed the ticket or even saw it until my credit card company sent it to me. 3. The ticket with estimate is entirely printed and states that it was written by someone other than Ruven. This means it could not have been prepared by Ruven at my house. It also means Ruven could not have obtained my signature. 4. The replacement part the ticket states would be replaced -- #00144001 -- has been discontinued by the manufacturer and not available. Thermador sent me an email confirming this. 5. The ticket states that the service charge is $214, the cost for part #00144001 is $199 and the tax is $19.40 (totaling $432.40). However, the ticket also states that the total sale is $645.40. You can see all of this with your own eyes as I have attached a copy of the Service Ticket and the email from Thermador. In retrospect, it appears to me that ABT's repair service exists for only one purpose -- to help convince consumers to buy a new appliance from ABT and to obtain some dishonest "repair" money along the way.

We had a good idea of which models we wanted and George was great at explaining the pros and cons of each for us to help us make the ultimate decision. For the washer and dryer he was able to find us better options for much less money too. He was able to give us much better prices than were listed for each item as well. Less than a week later, delivery and installation went really well and they were very professional and respectful of our home. All of the old appliances were also taken away.

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