AAA-1 Masonry & Tuckpointing Inc

Mr. Serafini came to the house and met with me to discuss this small problem. He was very nice, and spent as much time as I needed to understand how the bricks would be re-laid. He sent me a contract, which I returned after two weeks, and the next day (Saturday) my porch was fixed. I would definitely use him again and would recommend him to others.

Scott was very personable, looked at the problem. Said his company does not line chimneys, but he could repair the lower chimney.

I contacted the company on 12/15/05 to request a quote. The receptionist who answered the phone was very polite and stated that a representative from AAA-1 would contact me to get specifics on the work to be quoted. Unfortunately, I have not received a phone call from AAA-1 regarding my quote request. I understand that this is the Christmas Season; however I would have expected at least a call within the last eight business days.

John Serafini, the contact person, was responsive and polite. When the work had to be postponed for a few days due to worker illness, he called to let us know. Once the work started, it was completed on schedule. They did an excellent job, cleaned up debris and I would definitely use them again. The follow up workers (concrete work and garage door installers) also commented on what a good job they had done. The price was reasonable and the original contract price was reduced by 10% Angie's List discount.

GREAT JOB! IN ONE DAY THEY COMPLETED ALL WORK, CLEANED UP, AND COMPLETELY FIXED THE PROBLEM.

THEY WERE FAST, BUT DID A GOOD JOB. THEY WERE EASY TO LIVE WITH WHILE THE JOB WAS GOING ON, AND CLEANED UP AFTER THEMSELVES. AFTER THE JOB WAS COMPLETED WE SAW A FEW BRICKS THAT STILL NEEDED REPLACEMENT AND SOME MINOR CORRECTIONS-THEY CAME BACK WITHIN A FEW DAYS TO MAKE ALL THE CORRECTIONS WE WANTED.

HE SCHEDULED OUR JOB ALONG WITH ANOTHER TO KEEP THE COST DOWN. A LOT OF OTHER COMPANIES DIDN'T WANT TO TOUCH THE JOB SINCE IT WAS SO SMALL. HE WAS EXCELLENT.

I HAD TO CALL TWICE BEFORE SOMEONE RETURNED MY CALL TO SET UP AN ONSITE VISIT. THESE GUYS WERE BY FAR THE MOST EXPENSIVE OF THE FIVE DIFFERENT COMPANIES I GOT ESTIMATES FROM. THAT SAID, THERE PROPOSAL WAS VERY EXPLICIT AND COMPLETE WHICH I USED WITH THE CONTRACTOR I ACTUALLY WENT WITH.

OUR OVERALL EXPERIENCE WITH AAA-1 MASONRY WAS EXTREMELY POSITIVE. HOWARD PROVIDED TIMELY QUOTES AND EXPLAINED THE WORK TO BE COMPLETED. HOWARD'S 12-MAN CREW CAME EXACTLY WHEN EXPECTED, COMPLETED THEIR WORK IN A TIMELY MANNER, AND CLEANED UP VERY WELL. THE FINISHED PRODUCT LOOKS GREAT - FROM THE TUCKPOINTING TO THE BRICK REPAIR WORK. I FELT THAT HOWARD TREATED ME FAIRLY, AND PROVIDED AN EXCELLENT SERVICE/PRODUCT.

THE CREW WAS HARD WORKING, ON TIME, EFFICIENT, AND DILIGENT. WE EVEN HAD A SECTION THAT THEY MISSED BECAUSE IT WAS COVERED WITH OLD ROOFING MATERIAL. THEY RETURNED PROMPTLY TO FIX THE SECTION AND WERE EASY TO COORDINATE WITH THE ROOFERS. THEY LEFT THE PROPERTY CLEAN AND ORGANIZED DAILY. THEY WERE A PLEASURE TO WORK WITH. VERY RESPONSIVE TO CONCERNS. ESTIMATE WAS VERY DETAILED AND THOROUGH. EASY TO COMPARE AND UNDERSTAND.

GAVE ME AN ESTIMATE ON TUCKPOINTING MY GARAGE AND SOME SPOTS ON OUR HOUSE. JOHN WAS VERY NICE AND PROFESSIONAL. GOT THE ESTIMATE TO ME QUICKLY. WE WENT WITH SOMEONE ELSE WHO WAS SLIGHTLY CHEAPER FOR SLIGHTLY MORE WORK. BUT IT WAS A TOSS-UP. THEY GAVE ME AN ESTIMATE OF $1,300.

RESPONDED QUICKLY. COMPETITIVE QUOTE. WOULD HAVE HIRED THEM BUT I NEEDED SOMEONE TO COME IN IMMEDIATELY AND IT WOULD HAVE TAKEN THEM 3 DAYS WHICH IS STILL VERY QUICK. WILL CALL THEM IN THE FUTURE. THEY GAVE ME AN ESTIMATE OF $950.00.

HE CALLED BACK TO GIVE ME A QUOTE AND HE WAS NEGATIVE, ABRASIVE AND RUDE. I WOULD NEVER USE THEM.

WORKERS ARRIVED EARLY. LARGE CREW WITH THREE TRUCKS AND ALL KINDS OF EQUIPMENT. THE FOREMAN WAS EASY TO COMMUNICATE WITH. THEY MIXED THE CONCRETE RIGHT AT THE JOB SITE. THEY WORKED HARD ON A 96-DEGREE DAY, AND DID AN EXCELLENT JOB. VERY PROFESSIONAL. IT IS MESSY WORK WITH A LOT OF DUST, AND THEY TOOK THE TIME TO CLEAN UP AFTERWARD. MY WIFE AND I WERE VERY PLEASED, AND WE WOULD HIRE THEM AGAIN.

I WAS THRILLED WITH THE WORK PERFORMED BY AAA-1. THE WORK TEAM WAS EFFICIENT, NEAT, WORKED DILIGENTLY, AND WERE PLEASANT. THE WORK AREA WAS LEFT NEAT, AND THE QUALITY OF THE WORK WAS EXCELLENT. I WOULD USE THEM AGAIN.

CALLED TO GET AN ESTIMATE AND THEY NEVER CALLED BACK.

HOWARD CAME OUT VERY PROMPTLY, DID A THOROUGH INSPECTION OF THE PROPERTY AND PROVIDED A DETAILED QUOTE. VERY PROFESSIONAL. QUOTE WAS $2000 HIGHER THAN ANOTHER ANGIE'S LIST RECOMMENDED COMPANY SO WE WENT WITH THE OTHER COMPANY.

THEY DID A GREAT JOB. WE ARE VERY SATISFIED.

WE ARE VERY HAPPY WITH THE WORK PERFORMED IN OUR HOME. THE CRAFTSMANSHIP THAT THE WORKERS DISPLAYED WAS BEYOND BELIEF. OUR HOME REPAIRS WERE A CHALLENGE NOT ENCOUNTERED EVERY DAY, YET THESE MEN MADE IT LOOK EASY. THE LEAD CRAFTSMAN (VOITEX) HAS AMAZING TALENT I TRULY HOPE HE IS COMPENSATED WELL FOR ALL THE EFFORT, PRIDE AND PERFECTIONISM THAT HE DEMONSTRATED IN OUR HOME. THE SALESMAN/PROJECT MANAGER, SCOTT BORRE, IS TRULY A MAN THAT KNOWS THIS LINE OF WORK. HE'S VERY KNOWLEDGEABLE AND SHARED MANY INSIGHTS WITH US WHICH INTELLECTUALLY AND EMOTIONALLY INVOLVED MY HUSBAND AND I IN THE PROJECT. THIS WORK HAS TOTALLY CHANGED THE WAY OUR HOUSE LOOKS AND HOW WE FEEL ABOUT IT. EVERYONE IN THE BLOCK LOVED THE WORK, EXCEPT MY NEIGHBORS TO THE NORTH AREA OF OUR HOUSE (SOUTH OF THEIRS), COMPLAINED THAT THE WORK MADE THEIR WINDOWS DUSTY AND THAT THEIR AREA WAS NOT CLEANED-UP. THESE NEIGHBORS TEND TO COMPLAIN ABOUT EVERYTHING, SO I DISREGARDED THIS COMMENT AND HELPED THEM CLEAN THEIR AREA.

THEY ARE VERY GOOD AND THEY WORKED VERY CLEAN. IT WAS A GREAT EXPERIENCE.

THEY RETURNED A PHONE CALL THE FOLLOWING DAY AND SCHEDULED TO HAVE A LOOK AT OUR BASEMENT FOUNDATION. THEY HAD A GOOD LOOK AROUND AND DISCUSSED OUR CONCERNS. THEY SENT A VERY THOROUGH QUOTE FOR US TO CONSIDER. WE WILL NOT PURSUE AT THIS TIME BECAUSE THE ESTIMATED WORK AND PRICE IS QUITE EXTENSIVE, BUT THE DETAILED WRITTEN QUOTE IS USEFUL.

THEY WERE A PLEASURE TO DEAL WITH AND WORKED PROPERLY AND WELL. EVERYTHING LOOKS GREAT.

THEY CAME IN SLIGHTLY HIGHER THAN OTHER CONTRACTORS, AND TOOK LONGER TO GET US A QUOTE.

THE DUST WENT INSIDE WHEN THEY WERE DOING THE TUCK POINTING.

THERE ARE FEW COMPANIES THAT DO THIS KIND OF MASONRY WORK(FLAGSTONE), WHICH REQUIRES SKILL AND IS TIME CONSUMING. THEY WERE COURTEOUS, PROFESSIONAL AND FLEXIBLE. THEIR WORK HAS ALREADY BEEN ADMIRED BY SEVERAL NEIGHBORS.