A & M PLUMBING

SCHEDULED A TIME FOR THEM TO COME OUT AND DO THE WORK. THEY TOLD ME SATURDAY AT 9:00 A.M. I GOT A CALL FROM THEM ON SATURDAY AT ABOUT 10:30 TELLING ME THEY'D BE THERE AT ABOUT 12:00. THEY DIDN'T SHOW UP UNTIL ABOUT 2:00. THEY RECOMMENDED ONE MORE PLUMBING JOB AND TOLD ME THAT THEY WOULD COME BACK ON MONDAY AT 9:00 A.M. I HAD OTHER CONTRACTORS WAITING ON THE PLUMBING TO GET DONE, BASED ON THAT PROMISED 9:00 ARRIVAL TIME. 9:00 CAME AND WENT AND THEY HADN'T ARRIVED. I CALLED THEM AT 10 AM BECAUSE THEY WEREN'T THERE. THEY TOLD ME THEY WOULD BE THERE AT 11:30. THEY CALLED ME AGAIN AT 2:00 AND SAID THAT THEY HAD ANOTHER EMERGENCY SITUATION AND WANTED TO KNOW IF THEY COULD COME BY THE NEXT DAY. THE ANSWER IS NO!!! THEIR LACK OF PROFESSIONALISM HAS THROWN A MONKEY WRENCH INTO A REHAB PROJECT WITH DEADLINES. IF YOU HAVE TIME TO WASTE, AND ARE LOOKING FOR PLUMBERS WITH A SERIOUS LACK OF PUNCTUALITY, THEN DEAL WITH THEM. I WILL WORK WITH ANOTHER COMPANY FOR FUTURE PLUMBING NEEDS.

WHEN I CALLED SOMEBODY TOOK THE MESSAGE AND SAID SOMEBODY WOULD CALL ME BACK WITHIN 5 TO 10 MINS. I GOT A CALL BACK AFTER 5 MINUTES AND A QUOTE. THE PERSON WAS VERY NICE BUT I THOUGHT IT WAS A LITTLE EXPENSIVE. THEY CHARGE BY THE JOB AND NOT BY THE HOUR.

SHORTLY AFTER I CALLED THEM, I GOT A RETURN CALL. I TOLD THEM WHAT I WANTED AND THEY TOOK MY NAME AND ADDRESS. THEY SCHEDULED AN APPEARANCE FOR BETWEEN 9 AND NOON YESTERDAY. THEY NEVER CALLED ME, NOR DID THEY COME BY.

CALLED SATURDAY MORNING AND WAS TOLD SOMEONE WOULD COME LATE SATURDAY AFTERNOON..CALLED BACK LATE THAT DAY AND WAS TOLD NO ONE WOULD COME UNTIL MONDAY.

BOB AND HIS ASSISTANT WERE VERY FRIENDLY.