Gilkey Window Company Inc

Excellent to work with.

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WE HAVE USED THIS COMPANY A COUPLE OF TIMES PREVIOUSLY, AND HAVE ALWAYS BEEN VERY SATISFIED WITH THEIR WORK. IT IS A PLEASURE TO WORK WITH THEIR SALESMAN, JOHN BALSER, AND THE COMPANY MAKES GREAT WINDOWS. THE WORKERS DO A FINE JOB INSTALLING THEM, AND CLEANING UP WHEN THEY'RE FINISHED. WE HAVE HAD A FEW MINOR PROBLEMS WITH THE WINDOWS, AND THEY HAVE PROMPTLY REMEDIED THEM.

VERY HAPPY WITH THE WINDOWS. THE SALESMAN WAS POLITE AND CALLED WHEN HE WAS RUNNING LATE. GAVE US A PRICE QUOTE IMMEDIATELY, AND THEN CALLED THE NEXT DAY WITH A BETTER PRICE IF WE WERE WILLING TO MAKE A DECISION WITHIN 2 WEEKS. A SECOND GENTLEMAN CAME OUT TO REMEASURE THE WINDOWS, AND HE HAD VERY HELPFUL SUGGESTIONS FOR KEEPING THE NUMBER OF GRILLS UNIFORM FOR OUR SMALLER WINDOWS. HIS SUGGESTION MADE A WORLD OF DIFFERENCE. THE 2 INSTALLERS CAME AN HOUR LATE THE FIRST DAY OF INSTALLATION, BUT WERE VERY NICE AND WORKED NON STOP UNTIL THE ENTIRE SECOND FLOOR WAS COMPLETED (5&1/2 HOURS). THE SECOND DAY THEY FINISHED THE FIRST FLOOR IN 6 HOURS. I WAS VERY GLAD THEY DID THE WORK IN 2 DAYS, BECAUSE EVEN THOUGH THEY PUT DROP CLOTHS DOWN, BECAUSE THE OLD WINDOWS HAD MANY COATS OF PAINT THERE WAS A THIN COVER OF DUST/PAINT CHIPS ON THE FURNITURE. WE HAVE SMALL CHILDREN, SO I WAS ABLE TO CLEAN ONE LEVEL OF THE HOUSE WHILE THEY STILL HAD A PLACE TO PLAY.

THOROUGH EXPLANATION OF PRODUCT AND SERVICES, TO THE POINT THAT IT WAS TOO MUCH. I REQUESTED THEY LEAVE AFTER 75 MINUTES. MORE COSTLY THAN OTHER PRODUCTS, WARRANTY COMPARABLE. DID FOLLOW UP AFTER THE INITIAL VISIT.

DID NOT USE THEM SOLELY BECAUSE OF PRICE.

FROM THE SALESMAN (MIKE) TO THE INSTALLERS (JOHN) AND (BRIAN), EVERYONE WAS PROFESSIONAL, PROMPT, THOROUGH & RELIABLE. I WAS VERY SATISFIED WITH THE ENTIRE EXPERIENCE. GREAT COMPANY!

ALTHOUGH THE WINDOWS TURNED OUT VERY WELL AND WE ARE EXTREMELY PLEASED WITH THEM, WE WERE VERY DISAPPOINTED WITH OUR SALESMAN. HE CAME OUT TO THE HOUSE ORIGINALLY AND WAS VERY INFORMATIVE AND INSPIRED OUR CONFIDENCE. HE PROMISED THAT HE WAS GOING TO BE OUR DIRECT LIAISON AND THAT WE'D NEVER HAVE TO TALK TO ANYONE, BUT HIM IF WE HAD A PROBLEM. HE SET UP THE JOB AND EVERYTHING STARTED OUT FINE. SHORTLY INTO THE JOB, THE WORKMEN REALIZED THAT WE HAD PLASTER WALLS AND THE SHAPE OF THE WINDOWS WOULD CAUSE A PROBLEM IF NOT CORRECTED. THE SALESMAN KNEW WE HAD PLASTER WALLS AND THAT THE WINDOW SHAPE WAS ODD, BUT PLANNED THE JOB AS IF THESE SITUATIONS WOULD NOT BE A PROBLEM. ROBERT, AT THE COMPANY, AND THE EXCELLENT TEAM OF WORKERS FIGURED OUT A WAY TO MAKE EVERYTHING WORK. IF THEY HAD DONE THE JOB THE WAY THE SALESMAN PLANNED IT, THE RESULT WOULD HAVE BEEN AWFUL. WHEN WE ATTEMPTED TO CONTACT HIM, OF COURSE HE DIDN'T RETURN OUR CALLS. WE LOVE OUR NEW WINDOWS, NO THANKS TO HIM.

EVERYTHING LOOKS GREAT AND FITS WELL. THE INSTALLERS WORKED HARD. THREE WINDOWS DID NOT LOCK PROPERLY, BUT A SERVICEMAN MADE SOME ADJUSTMENTS AND THEY'RE FINE NOW. WE DID SEEM TO HAVE TO DO MORE TOUCHUPS ON THE WALLS AND TRIM THAN WHEN WE HAD SIMILAR WORK DONE BY THEM LAST YEAR, THOUGH.

I GIVE THEM A'S ACROSS THE BOARD. THEY RESPONDED PROMPTLY TO A PROBLEM WITH ONE WINDOW AND RESOLVED IT TO OUR SATISFACTION.

OVERALL GOOD JOB. COMPANY WAS NOT TOO PROMPT IN LETTING ME KNOW WHEN SCREENS REPLACED, FINAL INSTALLATION WAS DELAYED MORE THAN 1 MONTH.

ALL PEOPLE WERE FRIENDLY AND PROFESSIONAL, EXPLANATIONS & DESCRIPTIONS WERE THOROUGH & ACCURATE, QUALITY OF WORK WAS A+ DESPITE THE UNIQUE PROBLEMS THAT OUR OLDER HOME PRESENTED.

THE SERVICE WAS EXCELLENT AND FARE PRICED.

THEIR REPRESENTATIVE WAS PROMPT FOR THE ESTIMATE. THEY CALLED TO LET ME KNOW THE ORDER WAS PLACED AND WHEN IT WAS IN PROCESS. WHEN THE WINDOWS WERE READY THEY ARRANGED A TIME FOR INSTALLATION PROMPTLY.

I WENT WITH ANOTHER COMPANY WHO SAVED ME $700

THE PERSON THAT CAME OUT WAS VERY HELPFUL, HE COULD NOT DO MY JOB BUT WAS VERY HELPFUL. I AM GOING TO HAVE THEM DO SOME WORK AT MY OTHER HOME IN EVANSTON.

LACK OF TRAINING BY SALES STAFF CREATED THE INITIAL PROBLEM. ALSO LACK OF FOLLOW-UP WAS UNACCEPTABLE FOR A COMPANY RATED SO HIGHLY BY ANGIE'S LIST.

THE QUALITY OF THEIR WORK AND WINDOWS IS VERY GOOD, THE INSTALLERS WERE EXTREMELY PROFICIENT AND COURTEOUS. I WAS VERY PLEASED WITH THE COMPANY WOULD RECOMMEND THEM AND HAVE.

JAY, OUR SALESMAN, WAS WELL PREPARED AND PRESENTED A GOOD CASE AS TO WHY GILKEY WINDOWS, ALTHOUGH PRICEY, WAS SUPERIOR IN MOST CASES TO OTHER POPULAR BRANDS OF WINDOWS.

VERY SATISFIED. 4 WINDOWS WERE MEASURED INCORRECTLY, SO WAITED 2 MORE WEEKS TO GET THEM INSTALLED. VERY PROFESSIONAL,COURTEOUS AND FAST ON WORK. TOOK 2 DAYS FOR 24 WINDOWS.

THE REPRESENTATIVE WAS WELL-INFORMED AND VERY PREPARED; HE WAS AN EXCELLENT SALESMAN! UNFORTUNATELY, I DISCOVERED THROUGH RESEARCH AND OTHER INTERVIEWS (AFTER THE FACT) THAT THIS GENTLEMAN MISREPRESENTED AND EVEN OUTRIGHT LIED ABOUT THE COMPOSITION, MISSTATING FACTS WITH RESPECT TO THEIR PRODUCT, THEIR SERVICE RECORDS, WARRANTIES, PROFESSIONALISM, ETC. I WOULD HAVE A HARD TIME FACING THIS GENTLEMAN AGAIN WITHOUT CALLING HIM A LIAR, MUCH LESS HIRING HIS COMPANY TO DO WORK IN MY HOME!

THEY WERE EXTREMELY PROFESSIONAL, PROMPT, COURTEOUS, AND THEY CLEANED UP WELL. I WOULD USE THEM AGAIN IN A HEARTBEAT.