Response from Gilkey Window Company Inc
Regarding the patio door for [member name removed]. Gilkey Window Company installed a patio door in 2004 for this customer. In 2012, a full 8 years later we received a call that the door may be leaking. We responded, went out and did a water test on the door and found no leaks. The customer asked us to come back out and replace some rotten wood around the door once she had repairs done to her foundation and her pavers on the patio outside of this door and along the wall where the leak had occurred . Six months later we were then called back to replace rotten wood around the door for a fee. We removed the door to replace the wood, putting the door back in a new frame. This frame was found to be faulty, it leaked and within a few days of it's installation was replaced. We at Gilkey feel we have made every effort to identify the problem and repair it once we were notified. Any problem product was immediately replaced. We can hold no responsibility for a leaking foundation wall.