A Better Door & Window

We are very happy with our entire experience with A Better Door and Window. Rocko did the first inspection at our home and with his expertise he helped me make a great choice on a CHI Garage door. The installers Bob and Charlie did excellent work installing the door. My next project is new windows and patio door so its an easy choice to start with A Better Door and Window. Keith

The serviceman arrived on-time and completed the work efficiently. Great job!

After the salesman left, I did not hear back from him at all. I had given him my email address, maybe he wrote it down wrong? But there should not have been a reason why he did not call me, or give me a Quote for the job. I was very disappointed.

Very good. Once parts were ordered doors were repaired in a timely manner.

Quoted price was excellent and salesman broken down the quote showing price of each option exactly as I requested. Door arrived at vendor from factory within 4-5 weeks as promised. Then I scheduled delivery to home and their truck arrived on time. Driver was professional and helped unload and unwrap the door unit. Nothing was missing and never had to contact the vendor with any issues.

Everything was done to my satisfaction, the installers did a great job and salesman as well. Best price out of 4 quotes.

Jeff from A Better Door and Window arrived on time, explained what he'd be doing and approximately how long it would take. He went to work immediately and didn't stop until the new Liftmaster opener was installed. Despite below zero temperatures, he got the opener installed and did not short cut his explanation at the end of installation. He thoroughly explained how everything works and how we should maintain our opener, door springs and hinges. He provided our instruction book and also explained that the instructions were also on the unit itself. The opener seems to be working perfectly. Really terrific experience. We even got to use our Angie's List discount. Thanks Jeff!

Everything went smooth from estimate to installation.

I live in a gated community with a fairly strict HOA which governs the appearance of all town homes in the development. I asked the salesperson 5 times if the window exterior would be painted to match the exterior when finished. Five times he told me he had extensive experience with our HOA and they would gladly come out and paint our windows when done. Only problem was that was a false statement. Our HOA was adamant about not painting the additions until they were scheduled to be painted in 2019. We live in a cold weather area where winters can be extreme, so that scenario is totally unacceptable. I contacted the salesperson after speaking to the HOA. He pulls out the contract where I initialed my agreement that the windows would be left unfinished. I relied on his word to my regret. Do not do business with A Better Door & Windows in Mokena, IL

great no issues. suggested i replace both, which i did . no issues since

After some initial confusion over the signed contract being submitted, they ordered the window and installed it. The initial problem was I thought the contract was signed and submitted so the window was ordered (4 to 6 week delivery), they were waiting on an "ok" to proceed with the order. It delayed the install, but it all worked out ok. They were a good group to work with.

My husband and I walked into the showroom with measurements for windows and doors for our entire house. We were doing a complete renovation having just bought the home. My husband showed the salesman we had all the measurements. He then proceeded to hand us a catalog and told us to go home, find the right sizes in the catalog and come back and they will give us a price. That was it. He clearly did not want the business. This was our third showroom for the day and the other two sat down with us and spend at least an hour and a half pricing all the windows. Would NOT recommend A Better Door and Window to anyone.

We had them install a new garage door and opener last year. No complaints with that. They've also replaced a broken window and my husband said there were some problems with how it was done but was too busy to call and attempt to get it rectified. We have had water in the right front area of the garage for many months now that coincides with rain. Never thinking it could be the new garage door, because the previous old garage door never leaked, neither did the one where we lived prior to here. I had a couple different guys come out to troubleshoot, think it must be the gutters, the roof, around the foundation, etc. They spent some time using the hose to flood those areas to see if any of those things were the culprit. Nothing. So the next guy tried staying inside the garage while door was closed and had me use a hose with a gentle sprayer made just for watering delicate plants and stand back and aim at the door. Sure enough, water was seeping in via the stripping on the side, as well as under the door. Now to clarify, neither of us aimed the gentle spray directly at the stripping, and the spray itself was far gentler than many of the rains we have had over the past several months. Yet still the seepage. When I first called and spoke with the owner, he came across as defensive ("Can't be happening, I've been doing this for many years") and immediately I knew they did not believe me and that he believed the problem could not possibly be a fault of the door or installation. He was quite argumentative, despite not having seen it himself. However, he agreed to send someone out to check. This was done yesterday, the man that came was respectful and professional and explained that he could not see anything wrong. He then said he would have the owner call me. No arguing, no telling me what I was saying coudn't possibly happen, no defensiveness. Today I received a call from the owner which I missed, so then a different man showed up at my door. I went out as he used the level and looked at things. He then proceed to explain to me that "any garage door is going to leak if you use a hose on it" even though it was not aimed directly at the stripping, not done up close, and was a gentle spray. When I attempted to explain to him that the old door previously never had done this, even when washing and spraying with a harsher spray head, and that all the garage doors we've had previously have not had this problem, he would interrupt and endlessly tell me why that could not be so, and was clearly getting agitated and didn't seem to believe me. Why not just avoid all of that and right away offer to replace the stripping? Then he actually, in anger told me "That's just not true" referring to my experience and that of the guys (from a different business). Basically, then, he was inferring that I was lying. Very argumentative and dismissive and unprofessional. Told me since he's been doing this so many years that he "knows" that what I'm saying cannot be happening. I was stunned at the immediate defensiveness and unprofessional manner of both the man I initially spoke with and the last man they sent out. The whole exchange was unbelievable and upsetting so at the end he grudgingly said they could try to replace the stripping but he "knew" it would not solve the problem. By that time I just didn't want to deal with them anymore and told him I would get someone else. The first man that was sent out handled things in a manner I expected. He also explained things and even said he didn't see how the water could be getting in. I even offered to replicate the situation so he could see for himself. I told him we had tested it several times and it was getting in, whereupon he said he would have the owner contact me. He was not defensive, was not dismissive, and handled the situation professionally. I liken this experience to Comcast cable. The product works great when it works, but just try to get it fixed/resolved without a lot of trouble. Customer service is usually the determining factor for me in decisions related to purchasing a product or service. It matters not how good a product is if the customer service is poor.

They came out and measured, ordered the window and installed when it came in. The window had not come in by the time it was to be installed but they called to let us know in advance and we rescheduled. Before that they special ordered a storm door for us that doubled as a screen door at the top in the summer months and the storm window part slide up and locked for the winter months. It was expensive, over $700 but it was a special order and it worked great. Another time I took a lock for a storm door to them that would no longer work and they were able to find the correct lock for my model door. They know their business. Sometimes, if there are other customers in the showroom, you may have to wait awhile as they frequently don't have enough people to wait on more than one customer at a time.

Good , no problems the technician was professional and efficient

This was a great company to work with; Chuck was pleasant and very helpful. We had a few windows to replace as a part of the purchase agreement on our new home, and Chuck was very responsive. My only negative is that it took quite a long time for our windows to arrive. Our windows were custom sizes and I guess I didn't realize it would take so long. Overall, I think it took somewhere between 4-6 weeks from our first consultation until the windows were finally finished.

Angie's list does not allow any easy option to locate an Anderson AUTHORIZED service provider. I had wasted my time and money with one of the companies on Angie's list that proposed to service Anderson doors so I went to Anderson's web site and found three companies that serviced in "Chicago Land." I cross checked them with Angie's list and contacted A Better Door. They were really nice on the phone and right away let me know my home was a quite a drive from them so if I wanted them to come out it would be about $330.00. That was really hard to swallow but I understood it would be at least and hour travel time each way for their service person. I had already wasted time with a handy man service and I wanted it done right so i agreed. They worked very hard to get someone here is quick as they could calling more than a few times to line up my schedule with theirs which was really great! I tried my best to be home in time but traffic was a nightmare. I had some else let Darin the service guy in, since I was not there I was sure the guy would not address everything I wanted fixed. Was I wrong! He adjusted both doors and all the locks and latches and they have NEVER worked better! I mean never they work better now than they did ten years ago when they first went in. Who would think that what seems like a simple thing like doors would work so much better if they are adjust by someone really trained specifically for it. It was a lot to pay but I feel I got every penny's worth.

Work was completed in 6 hours. No problems.

There was a slight delay in getting the windows from the supplier but once they arrived at A Better the job was started and finished in no time. Installers were polite and did a wonderful job cleaning the area once finished.

They have been good so far. They will start the tomorrow. The windows are going to brand new. They were very good with the information that was given. they came out each day to complete their work. they had a professional to tape and scrape the wall to get ready for the stainer. The stainer came to stain and paint the wall. All the workers cleaned up after themselves as if they were not here.

This company was great and very professional. They cleaned up very nicely before leaving. The work was very clean and so far the window have not given us any problems.

Overall, everything was handled very professionally and I am waiting for my next order! The price for the storm entry and the replacement Entry door is not included in the $2800, that was just for the patio door! I received an Angies's discount on the last item(entry Replacement) door.I think iit is wise to get other estimates to compare for the best price and quality.

My overall experience with A Better Door & Window was fantastic. I think they were very fair with the estimate. Not the least expensive nor the most expensive. They said the windows would take about six weeks for them to be made and in six weeks the windows were in their shop and I had an installation date set for about 2 weeks later. The installers were very professional. They came to work at the time they said they would be here, were very particular and made sure everything was right before the windows were set. They insulated and caulked them very well and cleaned up completely after they were through each day. Before they started each day they put drop cloths down to protect my wood floor & keep the debris in place. The interior wood trim was re-installed and looks like new. The painter came out after they were finished and filled in nail holes and put a coat of varnish on the wood interior and trim. All the old windows & debris were removed and hauled away. I will definitely use them again and refer them to others. They are worth an A+ in my book.

Avery good experience, see above.

The work they did turned out well, but I didn’t care for the customer service from the rep I spoke to. There was no follow up and I had to call them myself make sure that the orders were coming in. They also did a lot of work in my garage, and everything in there was covered with dust when they were done.