A Cleaner House

While they were apologetic about it, the company had to reschedule THREE different times before they finally came to clean, and then wanted to come 2 hours before they were scheduled (and seemed surprised that wouldn't work for our schedule). Their work was slow, and they didn't finish the entire house; they just left after 3 hours, because, "That's how long a house usually takes." There were two workers, but it still took them over an hour to clean a 1/2-bath and a bedroom. We used their services because we won a gift certificate in a silent auction. Our house was not overly dirty; just getting an extra cleaning before company came for the holiday. It was barely worth the $25 we spent on it, and certainly not worth what they normally charge. Both workers were friendly.

Purchased a voucher from State Journal Register daily deals 9/2/13 for $175 deep house cleaning. Attempted to contact Regina twice in October with no response. Finally made contact in November. I was told that the voucher expired 10/31 but she would honor it. She made an appointment to do a walk through on 11/13/13. She indicated that it may cost more than the $175 that I had paid for the cleaning. Left work early to meet her on 11/13. Appointment was at 3PM. At 3:30, I called her and she had been called by the school to pick up her daughter who was ill. She was at the doctors office and would call me back to reschedule as soon as she could check her appointment book. It is now 12/7. I have called and left messages twice with no response. Apparently I have made a $175 donation to Regina!