Cramer Siding & Window

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Awesome working with Cramer!

The representative did a good presentation, answered all questions and followed up. After the job, the average prices for the product are high in my opinion. I did 3 comparisons; Cramer was competitive. Product is functioning as asserted.

Out main concern is that we were not diligent enough in the cost factor nor in the method they used for financing. They went with a third-party financial company and told us that there was no interest. Now, while we technically are seeing interest on our payments, we KNOW that somebody paid interest up front - the loan company is not in this for their health. So, we naturally presume that the interest was built into the final figure. That precluded us saving any interest payment by paying this off early. That and the fact they seem to be the highest priced siding in town is why we went with the lower rating on cost.

Cramer Siding and Window deserves an A overall. I think I got a good value, but I did not compare prices. I just trusted their price was a good deal. Everything they did deserve an A and I will use them again in the future.

Worst customer service and they DO NOT respect women. I called Cramer Siding and Window Co for an estimate on getting new soffits. I knew that I wanted white, aluminum soffits. Pretty simple. While a number of other companies listened to what I wanted and then measured my house and mailed or delivered the estimate, Cramer refused to give me an estimate unless my husband was home. I asked why I needed my husband to be there. They said that HE needed to be there to make the decision. There really wasn't a decision to be made. I explained exactly what I wanted, white aluminum soffits, just give me a price please. Didn't happen. I understand that if were were signing a contract for services to be performed, okay, he should be there. However, I feel it's unnecessary for him to be home for an ESTIMATE when all they really need to do is measure the house and then price it for the aluminum soffit. Most estimates that I received were from companies that came and measured without me being home. While relaying this story to a friend of mine, she said she had a very similar situation. She asked for an estimate on windows. A Cramer employee with a trainee shadowing him came to her house. She explained what she wanted and the Cramer employee asked for her husband to come outside and speak to them because, "You're not qualified to make that decision." Those were his EXACT words. Those two instances are upsetting and frustrating. I'm not some angry feminist, but I feel very disrespected by Cramer Siding and Window.

The work went very smoothly, but they left the shingles outside and we had a really bad rainstorm. Everything went blown all over. They cleaned everything well. In fact during the rainstorm, the rain had damaged the ceiling in our kitchen and they replaced the whole ceiling in our kitchen. The shingles had been off the roof and it was an unexpected rainstorm. They went above board. They did a really good job. They did really well. We shopped around for prices and we got the best price along with quality from them. They did a super-duper installation for us. I didn’t find a nail on my yard after they did the roof. They did a really fine job with the cleanup even though I have 3 dogs. They came when they said they were going to come. They took care of everything that they needed to take care of. They took care of the ceiling in my kitchen. They were great. They weren’t late even once. They stayed late to finish up on the days it was nice out. They were not in uniforms, but there was no swearing. I didn’t have any mess to pick up and there were no lunch wrappers or soda cans. They were very professional. They do porches and stuff like that too. If need be, then I would use their services again.

Problems with slope and seams in roof have resulted in leaking from the time it was installed. Several unsuccessfull attempts have been made to stop leaks, and although there is always some small degree of initial relief, it has never totally stopped leaking when there is water on top from rain or snow. Company has always been slow to respond and follow up. After recent snow melt, we had eight large containers collecting water dripping from sunroom ceiling. Will never be able to cover floor or furnish as we initially planned until we pay someone else to repair roof. 2/9/2012 We had a new roof put on the whole house last year, and had a new roof put on the sunroom, which no longer leaks, thanks to our roofing company, and the added expense we paid to have it done.

Once they get their money, forget about any followups on warranty, repair or punch lists. We gave them a punch list when we signed (a few things were done) and figured that whatever they don't fix on the initial punch list, they can fix them on the one-year walk-through. Well, a year came and went, and they did nothing. The father (who runs the paint dept.) did the walk through and was like a complete space cadet. He said he would get a repaint done, but never did. They also use the cheapest things they can find. If you look at the paint, it marks.... there were nail pops everywhere and leaks everywhere, hard wood floors type sucks, doors don't fit properly, windows are missing screens.... lights don't work!!! Run, and don't look back if you see Cramer building your home.

It is illegal to sell door-to-door in Champaign, but Cramer representatives persist in doing so. When informed of the law, they have been rude and quite unprofessional, and keep coming back.

He tried to pick out the most expensive windows. He tried to say they were expensive because they were a larger size. I've talked to other people who thought differently. He quoted me at about $500. He was here an hour or two. I wasn't impressed with his presentation. When we said it was too expensive, he pretty much packed up and left. He never followed up.

One of the reasons I chose this company was due to their reputation, the number of years they have been in business, and the full services they offer. I had been cautioned that there would be no telling how bad the damage or what might have to be replaced until the old windows were torn out, as there had been moisture problems over the years. I wanted to be sure that whatever was revealed could be handled by the company I hired to do the work, and they assured me they could do that. I was extremely happy with the work, which was done on time and completed in a few hours. The workmanship was excellent. It turned out there were no special problems with the surrounding walls, so that was a relief. Now that the windows have been in for one winter and one summer, I am absolutely thrilled with them. They are beautifully insulated against heat and cold, are easy to clean and are solidly constructed. I might have been able to have gotten the job done cheaper by another company, but for me it was worth the extra expense for the quality if these windows and warranty. When I replace my remaining windows, which are a little newer and in less critical condition, I will definitely call Cramer.