Chief/Bauer Service Experts

Brian Mengarelli who works for Chief Bauer was working in my neighborhood and he was very professional and answered questions for me and wasn’t even taking care of my house. I hope everyone is professional and courteous as he was. You seem to have a very good company and i would recommend this to my friends and family.

We needed our furnace, water heater & ac unit replaced. Our furnace went out on a Thursday night, Friday morning we called Chief Bauer & Jeff came out a few hours later. (Which NEVER happens, we were expecting someone to come out the following week) Jeff was professional, friendly & very informative. Jeff listened to our concerns & after assessing the current status of our furnace, water heater, ac unit, he sat down with us to go over our options. Early the following Monday morning the Chief Bauer technicians, Cj, Seth, Jeremy & Doug arrived. They immediately started working on removing the ancient furnace, ac unit & water heater. It wasn’t long until the new ac unit & water heater was installed. The furnace, which my husband & I renamed The Dinosaur, needed a little more coaxing. Our home was originally built in 1870, my husband & I always joked that our furnace came shortly after the house was built. After almost 9 hours, our new furnace was up & running! The time to remove the Dinosaur, happened quicker than my husband & I could have ever hoped for. For as long as we’ve lived in this home, we’ve never had a technician stay the entire time to complete a job, if they ran into an issue past technicians would leave & say they had to order a new part, &/or leave & come back a day or two later with help. Long story short...we’re beyond thrilled with our experience with Chief Bauer, Jeff, Cj, Seth, Jeremy & Doug. We went with the Advantage Program, which covers all maintenance, replacement of filters, 24/7 emergency service, repairs, etc. for our Lennox furnace/ ac unit & water heater.

They are very good but they are a little pricey. They are punctual, and do good work.

Very well, had a problem resolved by Service Experts quickly and professionally.

We have been really happy with them. Becuase of the plus plan, they are guaranteed to come out within a certain amount of time if something breaks. But even before we had that we did have our air conditioner break one year and they came right out. They are always very punctual and they always someone calls to tell us they will be here in 10 minutes. They only time they have ever run into an issue when the previous appointment ran long. They called several times to let me know the timeline and then they comped me an extra visit to make up for it. They are quite good at that. They always put the little bootie covers on before they come in the house.

1) Clerical error had rep going to wrong address thus missed scheduled appointment time. Eventually connected, but the bid was several thousand dollars higher than another contractor that got hired. 2) The job performed was ok, even though the technician did not have replacement filter for one of the units, I still felt the service charge was high. Probably can be attributed to big company = large overhead = higher fees

Everything went so well, from the first technician (JC) who came out, all the way through to the young men who did the installation. Through every step, I felt like I had family in the house doing a chore for me. They were polite, they cleaned up after themselves, they were courteous. I couldn't have asked for a more pleasant experience for what could have been a very desperate time. And perfect timing, as the furnace was installed just hours before a winter storm was due to roll through!

They were prompt, courteous, thorough, in our needs of our furnace when it went out on one of the coldest days of the year.

This house is less than ten years old and we were kinda shock that they claim and we need air conditioner. We have a contract so that they service our furnace and our air conditioner once a year and when they were servicing the air conditioner they convince us we needed a new air conditioner. Good because we have used them for several years.

They charge $200 for a year. They check it on the Spring and Fall for the AC and furnace. The quality is good. They're pretty quick to respond and they take care of things. They're fine. They should lower their prices. I think their prices are high.

When we found a pool of water around our A/C system on a Friday night, we looked for someone who provided weekend service. We were able to talk to someone late Friday night and got a technician scheduled to come out Saturday morning. The technician arrived on time and told us our controller board had been ruined by the water and that the probable cause of the leakage was a loss of coolant in the outdoor part of the system. He did not have the proper equipment on his truck to check the compressor for leakage, so that would have to be done later. Also, the board we needed was for an older unit and he couldn't find out until Monday when that might be available. So we had a hot weekend without A/C. On Monday we got a call that a board had been located and the technician returned and installed the new board. Then he added coolant to the outdoor unit, without testing for a leak, as he still did not have the proper equipment and it was pretty dark outside by the time he could have tested. The technician said it was probably a slow leak and he was saving us money by not testing. We turned the system back on from the thermostat and it worked. Two days later we noticed that we had a new pool of water around the A/C system. So once again we turned off the A/C to prevent damage to the finished basement. We called again and the next morning a different technician came out and said it was probably a cracked pan, which would cost an additional $1,500 to repair. At that point, we decided to get quotes on a new unit before proceeding with any more expensive repairs, as we had already paid over $1,200 at that point. Chief Bauer was one of the companies from which we got bids, and on their bid they did give us credit for what we had paid for repairs on the old unit, but even with the credit, their bid was more than either of the other two bidders.

For heating and air we go to Chief Bauer. My experience was great. They were on time. They were professional and all of that.

My husband was very happy and satisfied with them. They inspected the old furnace and thought that a new one would be more efficient. I wasn’t here and my husband dealt with them. They did the duct work. They came back two or three times to adjust the ducts and air flow. They made sure that everything was going well. They gave us some free maintenance follow up calls. The heat has been very efficient and the bills were down. So we were pleased. The technicians were very knowledgeable and courteous. They were very easy to work with. They were careful not to track dirt into the house; they covered their shoes. It just stood out to me that they had good workers. They were very service oriented. They came right out. They were a real professional crew.

As usual, they were prompt and professional. I have them come out for annual maintenance on air conditioner and furnace. They come out every 6 months and check on A/C or furnace (depending on time of year). I think it's about $150 for the yearly maintenance contract (2 visits). Had one repair about a year ago and they came out at 10pm at night (in storms) to fix my A/C in the middle of summer. Good, quick service at a reasonable price. Will stay with them.

Did a great job on time and very professional. However, the cost was higher than I expected. But it is a Lennox it should be worth the cost. They had a great team of guys who put the system in and did respond well to questions.

Prompt appointment scheduling. The specialist I met was prompt courteous and professional. He provided options to consider including availability of Act On Energy program rebates for high efficiency rebates.

They provide competent service at a reasonable price.

I had a service contract with them because I had just bought my unit very recently. So it was very reasonable because they did a little extra work for me. They didn't have to do anything out of the ordinary. They are a little on the pricing side. I will continue to use them in the future for my heating system.

I have been using them for a long time. They were efficient. They were in and out when they said they would be.

I have a yearly contract with them. I am a preferred customer so I receive priority over new customers. I do not pay labor costs as a preferred customer. They save me about 20% on each inspection. The same technician comes out every time to do the inspection. I find it best to schedule my inspections well in advance as they are very busy.

They are professional, on time, and I am satisfied with them. I give them all high ratings and will continue to use them.

I thought it was expensive and it was okay. They have to refill it every summer. They were one of the first companies that I called when we were looking to get a new furnace, and when he came out it just felt like they were tiring to sell me something that I didn’t need. They were offering a ton of rebates but it was my responsibility to get the money back and I found another company who would do it for almost half. They called and they were here on time, but I wasn’t happy once they got here.

They're always on time and appropriate. They're always there in an emergency.

My fiancé had used them before. I have a yearly contract with them. They are prompt and thorough. I would continue to use them in the future.

We didn't have to pay for this particular visit. We have a service contract with them. They now operate under a different name that I don't remember.