BAKER APPLIANCE REPAIR

Our dishwasher quit working the week before Thanksgiving. We called Baker's Appliance (618-532-8437) in Centralia, Illinois. We have had them fix appliances for us over the past few years. I sent a fax (618-533-0417)|emailed (plbaker06@yahoo.com) outlining our predicament -- they worked us in within a few days and showed up when they said they would. The repairman (Tyler) was very nice. He was very knowledgeable and it wasn't very long that he knew what the problem was and had it fixed. As I mentioned earlier, we have used Baker's Appliance for appliance repairs in the past. In each case, we were pleased with the work they performed and the price we were charged. Although I am hopeful that we will not have to call them anytime soon, should we need to have another appliance repaired, they will be the only ones we call. I'm surprised to see negative reviews as our experience with them over the past has been fantastic!

Terrible person behind the phone. 30 years of your experience in the business with my 25 years of service in the same business but going through the warranty recommendation from Samsung clearly shows your business is a joke.

I used my dishwasher last week and it worked fine. After I received a letter from GE recalling our dishwasher, I stopped using it. I called the toll free # provided 1-866-918-8760 and was referred to Baker Appliance in Centralia. They came 8/15/13 and fixed the recall, but when they were finished our dishwasher no longer worked. The repair man claimed that it was already broken, but we used it until we received the recall letter. He asked my husband about it and my husband told him although it didn't clean as good as we would have liked, it worked until the repair man touched it. He said he could come back & fix it, but we would have to pay for parts and labor. I do not feel that we should have to pay this considering he broke it.

had to come back

It went very well and I WILL use them again if the need arises.

Our dryer quit working on Thursday, 7/7 on the first day I was out of town for a week long business trip. When my wife called and told me, we agreed that she should call Baker's Appliance in Centralia. We have had them fix appliances for us in the past few years, including our refrigerator and our washer. My wife called on Friday, and an appointment was made for the service tech to come over between 10 and Noon on Tuesday, 7/12. Although he did not make it until close to Noon, he was able to quickly identify the problem as a faulty thermostat. He had the part with him, and was able to make the repair without any difficulty. We also appreciated that he accepted a post dated check for the repairs, as I was not scheduled to get my next direct deposit from my work until Friday, 7/15. As I mentioned earlier, we have used Baker's Appliance for repairs to our refrigerator and our washer. In each case, we were pleased with the technician, the work they performed, and the price we were charged. Although I am hopeful that we will not have to call them anytime soon, should we need to have another appliance repaired, they will be the only ones we call.