West Suburban Appliance Repair

Appliance Repair, Heating and Air Conditioning, Dryer Vent Cleaning,

About us

West Suburban Appliance Repair is a family owned and operated local Appliance repair business. We believe that our customers have a choice to hire any service provider they wish. We assure our customers that by calling us we will strive to exceed their expectations. Our goal at West Suburban Appliance repair is to provide solution to our customer appliance problems at an affordable price, and to build long lasting relationships.

Business highlights

25 years of trusted experience
Minority Owned & Operated
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Repair for all major brands of refrigerators, washers, dryers, ovens & garbage disposals. We also offer service and maintenance all major brands of heating and cooling units.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.992 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-25 of 92 reviews

Adam Z.
07/2021
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Called on Wednesday and Eddie called me back to set up a time for service. He came out the next day and within 30 minutes my A/C was back up and running! Will call again if I need more fixed!
Description of Work: Air Conditioning Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from West Suburban Appliance Repair
Hi [Member Name Removed], thank you for taking the time to review your service experience with us. We are ready to help anytime you require our assistance. WSAR team

Judy or Todd C.
12/2020
5.0
appliance repair
  + -1 more
West Suburban Appliance Repair was at our house 20 minutes after we called on a Saturday afternoon. We had tried to replace the igniter ourselves, but it was beyond our skills. Eddie was professional and accommodating. He quickly installed the part we supplied. He also reassembled our stove. We will definitely use this company for all of our appliance repairs.
Description of Work: Stove Igniter Replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Gary O.
11/2020
1.0
appliance repair
  + -1 more
It did not happen. They never returned our phone call to set up an appointment.
Description of Work: Stove burner repair
Rating CategoryRating out of 5

Jim H.
09/2020
5.0
appliance repair
  + -1 more
They arrived within an hour of our first communication. Fixed the problem with a part they had on their truck, and got it running again before any other repair companies even replied to my request. These guys are real pros!
Description of Work: Refrigerator Repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from West Suburban Appliance Repair
Mr.[Member Name Removed], thank you for taking the time your service experience. We appreciate your positive feedback. We are happy to help at anytime. WSAR team

Susan B.
09/2020
1.0
appliance repair
  + -1 more
I stated my dryer was not working. That it had a F1 error. Also in my request on Angies listThe repair man came looked at my dryer said you have a F1. I can't fix it not worth repair. Charged me $79 for something that could be told over the phone.
Description of Work: Dryer repair
Rating CategoryRating out of 5

Response from West Suburban Appliance Repair
Dear customer, our phone agents are not qualified to give estimate over the phone. they are instructed to take your information and add notes to your service order. A visit to your residence is necessary for proper diagnosis and to provide accurate estimates. We wish we can give free estimates, however it does cost resources to send a tech to a home. ( Transportation, gas. insurance. tools...) Our goal is to repair the appliance, the service fee is just enough to break even on the trip, especially during the current pandemic. Thank you for your feed back, and we hope that this information willl help you understand our situation. WSAR team.

Kris L.
08/2020
5.0
appliance repair
  + -1 more
GREAT! I got an appointment promptly, and the technician showed up on time. Eddie was very polite and professional. He was very considerate about not leaving a mess in my house. The cost was reasonable. I would definitely call this company again.
Description of Work: Washing machine repair, dryer cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Response from West Suburban Appliance Repair
Thank you very much for taking the time to review our service. Please let us know when you need our help in the future.

KELLY S.
06/2020
5.0
appliance repair
  + -1 more
We had a clogged drain line, and Eddie identified the problem quickly, did the repair for a very reasonable price, and everything's working perfectly now...will definitely call them again when I need any appliance repair!
Description of Work: Water pooling in refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Thomas D.
03/2020
5.0
appliance repair
  + -1 more
Our experience was excellent; would highly recommend them. Eric was our technician, who was knowledgeable, thorough, and saved us from buying a new dryer. He communicated clearly through the process, ran tests on our dryer's performance and heat levels, and identified a blockage in our duct line. Thanks for the great service and we'll happily share the name with friends and family!
Description of Work: Dryer Repair - Running, but clothes not drying

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROBERT M.
08/2019
5.0
appliance repair
  + -1 more
Main control board was defective. Eddie had to send it out for re- build. Work was done efficiently and well. Great service, and pricing was lower than expected..
Description of Work: Refrigerator stopped working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$344

Gaby F.
08/2019
5.0
appliance repair
  + -1 more
Eddie to the rescue once again. Can't say enough good comments about Eddie's service and professionalism.
Description of Work: Ice maker repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wayne S.
07/2019
5.0
appliance repair
  + -1 more
Eric was very responsive, communicated when needed and kept me posted throughout the job. Very happy with everything.
Description of Work: Has dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David K.
03/2019
5.0
appliance repair
  + -1 more
great! very responsive, great work and have used in the past!
Description of Work: repairs to our dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from West Suburban Appliance Repair
Thank you Mr. [Member Name Removed] for your repeat business, and your review. We greatly appreciate you taking the time to share your experience. WSAR

Kristin F.
03/2019
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Great service - furnace was blowing cold air and they came within an hour of call and fixed the problem quickly.
Description of Work: Furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from West Suburban Appliance Repair
Thank you Mrs. [Member Name Removed] for taking the time to review your service experience with us. We are very happy to have you as a customer, and we are here to help you with your service needs.

Cathy L.
02/2019
5.0
appliance repair
  + -1 more
I ended up paying $79 for a diagnosis and it was well worth the price!
Description of Work: Our dryer was making a lot of noise and a couple other things were happening with it as well. Eddie and Eric took a look and told me that if it was their dryer - they would replace it and not repair it. The repairs would have cost $500+ and that I could get a new dryer for not much more than that. I appreciate their honesty, candor and professionalism. I will definitely be calling them if I have an appliance that needs service. Thanks again for your honesty and professionalism!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from West Suburban Appliance Repair
Thank you Mrs. [Member Name Removed] for your feedback. We always have our customers best interest in mind. Thank you for your king words. WSAR

Chris B.
12/2018
5.0
appliance repair
  + -1 more
Fantastic! Eddie is the most professional, courteous, knowledgeable appliance repairman I've ever encountered.
Description of Work: Fridge repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mary G.
12/2018
5.0
appliance repair
  + -1 more
I highly recommend West Suburban Appliance Repair. They provided very prompt, professional, polite, and honest service. I enormously appreciated the forthright cost-benefit analysis of repairing (new motor) v. replacing (buying new DW)--he could have recommended expensive repair so as to obtain the additional labor fee but instead suggested that I take some time to think about whether it'd make more sense to replace the DW through an appliance dealer (in which case no further fees would be earned)--seems very trustworthy--highly recommend and will call again!!!
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from West Suburban Appliance Repair
Thank you Ms. [Member Name Removed] for taking the time to review your experience with us. We are here to help when you needs us. Regards WSAR

roger R.
11/2018
5.0
appliance repair
  + -1 more
Everything was done very professionally, promptly, courteously, and informatively.
Description of Work: Upright freezer in the garage

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth R.
11/2018
5.0
appliance repair
  + -1 more
Very well - technician was prompt, friendly, and knowledgeable
Description of Work: washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from West Suburban Appliance Repair
Thank you Mrs [Member Name Removed] for taking the time to reviews us. We were very happy to help with your LG washer repair. Please let us know in the future when you need our help. WSAR

melissa I.
10/2018
5.0
appliance repair
  + -1 more
The response to my repair request was wonderful. Able to come on same day of request. Repair tech was so respectful. Completed the repair in a timely and courteous manner. Highly recommend!!!!
Description of Work: Repair of LG front load washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura S.
10/2018
5.0
appliance repair
  + -1 more
Eddie was very professional, and honest! He initially thought it was leaking freon and also needed a new compressor, so there was quite a wait because the compressor was backordered. Once the part was in, he came and fixed the refrigerator but realized the compressor was ok. He could have easily replaced the compressor and charged me for it, but instead was honest and it turned out to be a fraction of the cost. I would definitely use them again.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

gary N.
09/2018
5.0
appliance repair
  + -1 more
Our fridge was making a rattling sound when it would turn on. I called Eddie and he came out and, of course, the fridge was silent when he arrived. He had us move some frozen items around to improve air flow in the freezer and the fridge has been fine since. I have used his services before. He is a great guy and very reliable.
Description of Work: Refrigerator making load noise

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from West Suburban Appliance Repair
Thank you Mr. [Member Name Removed] for your positive feed back. We appreciate you as a customer.

Marja R.
09/2018
5.0
appliance repair
  + -1 more
washer had a recall which I was unaware of.
Description of Work: Washer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bonniesue W.
08/2018
5.0
appliance repair
  + -1 more
Eddy, who came with 17 years experience, was way off the charts polite, and was so good at explaining what was wrong and what he would do to fix it. This business is on our new favorite appliance repair go-to place. I will recommend them to others for sure. Their rates are very reasonable and fair. I so appreciated that they came in on Saturday, which was the same day we noticed our fridge not cooling either the freezer or the fridge. The fee for coming to check it out to analyze the problem and give an estimate of the cost is waived if you let them fix your issue. Apt was going to charge me 160.00 just for coming to assess the problem and give a quote, then charge on top of that for labor and parts. Thank you so much Eddy and West Suburban Appliance!!!!
Description of Work: Needed to get our refrigerator to cool again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KELLY S.
07/2018
5.0
appliance repair
  + -1 more
Eddie and Joshua were fantastic. They were very professional, Eddie quickly diagnosed the problem as a worn igniter, told me of the options, and replaced the unit for a very reasonable price. He also cleaned out the inside of the dryer for us. Scheduling was easy, they showed up right on time, and finished in about an hour. I would definitely call them again for any future service or repairs.
Description of Work: Dryer wasn't heating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from West Suburban Appliance Repair
Thank you Mr. [Member Name Removed] for sharing your experience , and thank you for using West Suburban Appliance Repair. WSAR

Lauren S.
05/2018
5.0
appliance repair
  + -1 more
The price was reasonable and they showed up in a timely manner. The repairman was very fun and helpful. He was able to diagnose the problem and fix it the same day. My washing machine works great now. I would definitely hire them again.
Description of Work: Washing Machine Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from West Suburban Appliance Repair
Thank you [Member Name Removed] for your positive feed back. Please let us know when you need our help in the future.

Contact information

1061 Regency Ln, Carol Stream, IL 60188

http://www.westsuburbanappliancerepair.com

Service hours

Sunday:
9:00 AM - 9:00 PM
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 9:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Dryer Vent Cleaning,
Appliance Sales and Installation

FAQ

West Suburban Appliance Repair is currently rated 4.9 overall out of 5.

Sunday: 9:00 AM - 9:00 PM

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

West Suburban Appliance Repair accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, West Suburban Appliance Repair does not offer free project estimates.
Yes, West Suburban Appliance Repair offers eco-friendly accreditations.
No, West Suburban Appliance Repair does not offer a senior discount.
Yes, West Suburban Appliance Repair offers emergency services.
Yes, West Suburban Appliance Repair offers warranties.
West Suburban Appliance Repair offers the following services: Repair for all major brands of refrigerators, washers, dryers, ovens & garbage disposals. We also offer service and maintenance all major brands of heating and cooling units.

Contact information

1061 Regency Ln, Carol Stream, IL 60188

http://www.westsuburbanappliancerepair.com

Service hours

Sunday:
9:00 AM - 9:00 PM
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 9:00 PM