Smith Brothers Service

We recently moved into our home and while the inside is in great shape, the yard was a mess. There were several tall trees that hovered over our house and our neighbor's house, which we asked Smith Brothers to remove. They had to use an overhead crane and other equipment to bring each tree down and for removing each stump. All was done safely and one of our neighbor's described their work as "surgical." The existing retaining wall was sinking into the ground because it was not installed correctly, so we had them take care of that. The fence went up in 2 days. They poured cement for each post to ensure a sturdy fence. Additionally, they found that the existing fence was built 3 feet into the property, so they were able to construct the new fence as close to the property line as the city would allow. In the end, we gained at least 3 feet of yard. Since the yard was torn up after the trees were removed, we had them sod over the bare spots. I really cannot comment regarding the cost of their services, as this was the first time we had this type of work done. We tried to get estimates from other tree removal services, however, many did not want to do the work due to how close each tree was to the house and to power lines. Other service said they would not be able to get their equipment into our backyard because the entrance is so narrow. When Jay Smith came out, he did not even flinch.

Didn't get (and should have insisted on) a written estimate. They were supposed to cut down and haul away 3 trees & 1 bush. They cut the trees down, but left a HUGE pile of wood (and I'm not talking firewood) in my yard for 3 weeks. They promised to trim my other bushes and prune the remaining trees in my yard, but never did. I contacted them MULTIPLE times to resolve the issue. They denied they were supposed to do the extra trimming and pruning. They said they would have to charge me to do that. (You can imagine what I told them....) They promised 3 or 4 times to come back & pick up the wood pile in the yard, but it took them 3 weeks to get around to it. They promised to send me a detailed receipt but, despite multiple requests, they never sent it. In addition, the couple who own the business brought their 3-year-old child along... IN A HARD HAT AREA WITH TREE BRANCHES FALLING ALL AROUND! One of the workers had to be watching the child at all times INSTEAD of working. The whole experience was disastrous. Take my advice, DON'T hire Smith Brothers to do ANYTHING!