KCW ENVIRONMENTAL CONDITIONING INC

Our 2016 AC unit was not cooling well, so were recommended KCW to fix it. They were able to identify the problem and replace the broken part. They charged us $1370 for the service. Even though the price was a shocker, it was in the middle of the summer and we were desperate for cool air and thought were getting a piece of mind that they stand behind their work. They told us they provide a 3 months warranty on the labor. Nevertheless, 5 weeks later, the cooling stopped. When we called them back to report the same problem, they came back to look. A few hours after the visit, I received an email with a service fee of $422 for repeat visit. A couple of hours later, I receive another email with another quote for the repairs for $2100, and the second quote for the whole unit replacement under warranty for $3100. I was in tears. When we called them, the reused to acknowledge any responsibility for the job done a little over a month ago, and threatened to put a lean on my condo if we don't pay them $422 for the repeat visit. They knew I was 9 months pregnant at that point and it was 90 degree heat, and my English is not perfect. I have had people try to take advantage of me before, but this experience exceeded the limits.

This company is deceitful, unresponsive and lying bunch of incompetents. There is not much they do right. They show up late to your home, and spend time trying to figure out the job, all while you pay for the meter running- they don't respond to your communications, the owner is impossible to speak to, and even when you settle with them, you can expect to get liened on your property. The owner, Lou Kohley, is untrustworthy and unresponsive. You can expect nothing but trouble with this company.

KCW is the best! We have used them for the last 15 years to do our annual maintenance on our furnaces and air conditioners. They are prompt, thorough, professional, and we haven't had a problem in all the time we've used them. Highly recommendedM

The decades old boiler in my home died last April. Late this past fall my husband contacted several companies to replace this boiler. Fortunately there is a backup heating system in our attic. For weeks Lou and my husband wet back and forth discussing this project. My husband asked KCW to work up figures for several boiler/water heater/tankless water heater options. After KCW provided quotes to my husband there were weeks of back and forth between KCW and my husband. My husband would ask a question or ask for more information and Lou would supply an answer. Building up to my husbands final decision (which heating/water heater option he would choose) and the hiring of KCW Lou was extremely patient and helpful. A few weeks before Christmas my husband decided on which 'package' he wanted to go with. My husband contacted KCW and scheduled the work for either the second or third week in December. KCW ordered the boiler and my husband provided KCW with a down payment for half the project cost (approx $3,000.00). My husband and Lou hoped to have the project done before Christmas but the boiler did not arrive in time. Lou said the job would likely take a day and a half. On Christmas Eve, around 3pm Lou called to say that the boiler had arrived and that his guy (Nick) would be out at 7am on December 26 to start the job. The 26th Nick and another gentleman arrived promptly at 7am. For several hours they worked out what supplies they would need. At around 11:30 they left to pickup the needed supplies. Around 1pm they returned. They worked steadily until just after 8:30pm. They installed the boiler in one day and cleaned up as they worked. They did a great job!

Another HVAC company had replaced our air compressor, then told us that they couldn't fix the rest of our HVAC system. In fact, they told us that they thought that it might not be possible to fix, as we have an unusual system. Fortunately, KCW was able to locate the correct parts and fix the system. They even custom built an extension for the air handler box so that it would fit properly into our system. The serviceman was nice and professional. The bill was not quite as quoted, but they partially resolved that issue as well.

****Buyer beware...these people charge by the hour ($126) and they will take their time and charge for tasks that you can do yourself like clean up!!*** Majority of the time was spent on the drip pan that this company had installed wrong the first time and we ended up paying $187 per hour for them to correct their mistake. The real problem was a blocked air vent to the air handler which they corrected after spending most of their labor on our air handler which they installed wrong the first place. After the work was complete, the service man proceeded to take 30+ minutes to go out to his van and change his shirt, get a drink of water and clean himself up before charging us for that extra time. Additionally, when I got the invoice, the recorded completion time on the invoice was 15 minutes later than the actual time as I looked at my clock to check the time.