FTC OURY GROUP LLC

FTC’s professionalism, expertise, and quality was unsurpassed! Following a nasty hailstorm, the replacement siding, roofing, and facia was replaced quickly and efficiently and looks as good as new. In my 40 years of working with contractors, the communication and response provided by Nick Torresso was among the best I have ever encountered. Thanks FTC and Nick! I would not hesitate selecting them or recommending them to anyone who asks!

Very well. Quality work. The people assigned to the project worked every day, all day. Neighbors commented on how well they respected neighbor's property. Would hire again.

Everything went according to schedule, and the house looks great! We're very pleased and will be contacting FTC when we're ready for windows.

Excellent job

Great. Very professional.

It went really well. They had a great communication and very skilled. They had a fair pricing. I'm very impressed with the work. They were very helpful in dealing the insurance company. They did a really good quality work. They were the best company I've worked with.

They were fantastic. They were always on time. They did a really good job. They were courteous and wonderful. They stayed late if needed to. The crew was wonderful and great. The people in the office were nice.

It was great. The owner Nick came out and checked the service. They made sure that everything went smoothly. It was a really great experience.

TERRIBLE CUSTOMER SERVICE! I requested an estimate on my roof after a major hailstorm in 2019. I called my neighbor from who works for Oury Roofing. He estimated the job at almost $17, 000.00. My homeowners insurance sent a claims adjuster out. State Farm estimated the roof damage at $2,700. The entire State Farm estimate was $19,000.00. That included, roofing, decking, painting, and garage siding, which was damaged, When I showed the Oury employee, (MY NEIGHBOR), the State Fam estimate, he said that State Farm low balled me on the estimate and recommended that he come back over and increase his estimate to justify to State Farm that they're estimate was so low. So he cut about 3 feet of the aluminum soffit on my garage, causing damage to my garage. State Farm did not adjust their estimate based on the photo. I called another contractor to get a price on my garage siding and he was $2500 cheaper. I called my neighbor and told him that the new contractor said that he would have to charge me an extra $150 dollars to repair the damage that he caused when he cut the aluminum soffit. He said not to worry about it! He would take care of it when the time came! Well, I have the new siding contractor here today so I called the Oury employee and he said that he wasn't responsible for fixing it. i called the owner of Oury and he said, "we don't work for nothing" Then he told me that he new a lot of people in Wheaton. So I asked him what does that mean? Is that some kind of veiled threat? I told him that I've been living here for 25 years, I know a lot of people out here too! My neighbor refused to fix the damage that he created. See attached picture. They're are much better roofers in the area! The owner said that I didn't pay his company anything. I had 15 contractors over here after that storm and none of them asked for a payment for they;re estimates, including Oury! What a disgrace! Stay away!

Project went very well. Crew was professional and timely while management was responsive when necessary including a follow-up inspection to assure complete satisfaction.

Roof was installed in 2002. Experienced leaks in 2008. Many back-and-forths regarding repair attempts and failures. Last contact with them was February of 2018. The woman that took the call promised that someone would call back. Nobody did.

Went well. Roof hasn't leaked since. Small simple repair but needed a professional to do it.

This was a very big expense, but one hopes to have 20 years with a leak free roof after that type of repair. Instead, my sister's roof began leaking within 9 months after the tear-off and re-roof. Not only that it was not a small leak and it was not in one spot. It continued to get worse to the point that she contacted Oury to come out and assess and repair her roof. They sent their son, who looked around on the roof. He made a telling comment..."it looks like your flashing is old and damaged.". I was there with her when he made that comment and I assume that since the roof began to leak so badly and so quickly after it was finished that there was very shoddy workmanship and that they did not replace the flashing when they originally did the re-roof. The son applied some caulk around my sister's dormers. Of course, it continued to leak in her house every single time it rained. She finally contacted their office after so very much damage had occurred to her living room and dining room ceilings from the repeated heavy leaking. She told them that she was unsatisfied with the quality of their work and nicely asked that they repair her roof as well as pay for the damage to her ceilings. They immediately "lawyered up". "We don't know anything...it's in our insurance company's hands and our lawyer's hands." She didn't want their lawyer. She wanted them to do what a stand-up company would do. Admit their error and re-do her roof. Oh, and pay for the repair for the damaged ceilings inside the house. Instead, she never ever got a response from them or their lawyer despite her repeated followups. Ultimately, she had to go to another roofing company, Apex Roofing (who we would highly recommend) and pay AGAIN to have her roof re-roofed just two years after Oury did their poor job. PLEASE!! NEVER EVER CONSIDER USING OURY!! THEIR WORK QUALITY IS POOR AND THEY DO NOT STAND BEHIND THEIR WORK

They were extremely competent, polite and easy to work with. They were very responsive. They were just fabulous. Even during the blizzard a year ago they came out and shoveled our roof. They just went above and beyond. There wasn’t one thing that they did that I wouldn’t classify as excellent. They have been unbelievably good.