AWE Air Water Energy

Heating and Air Conditioning, Water Heaters, Air Duct Cleaning,

About us

Air.Water.Energy offers a trusted, one-call solution for all of your home's vital systems including air conditioning, heating, indoor air quality, electrical & renewable energy needs. Having served the area for over 100 years, this company employs over 50 individuals committed to providing exceptional service. Recognized by their bright yellow trucks and cars, this military veteran-owned business is actively involved in the community. Each year, Air.Water.Energy. supports the Carol Stream Park District's Earth Day celebration. A.W.E. created Healthy Home Month (October) and annually, the company focuses on educating its community and clientele on ways to improve the environment, efficiency of home systems, and how to save money in the process. A member of the Carol Stream Chamber of Commerce, A.W.E.'s employees and leaders also support many nonprofit events including Rockin' for the Troops, The Oakbrook Pink 5k for breast cancer and The Glow Run for Children’s Hospital. Air.Water.Energy. offers senior citizen and military veteran discounts of 10% on product and service. These discounts may not be combined with other offers, have no cash value, and may be changed without notice. Numerous special offers can be found at theawefactor.com, and cost is determined by the job and special financing may be available. Ask for details. Additional DBA's - Hansen Mechanical Inc, Keppner Heating, Air One, Comfort Perfect, Climate Perfect, A Perfect Plumbing Solution, A.W.E. Air Water Energy, Inc.

Business highlights

113 years of trusted experience
Women Owned & Operated
Veteran Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Heating & Air Conditioning. Indoor Air Quality. Electrical Repair. New Electric Panels. Surge Protection. Humidifiers. Duct Cleaning. Furnaces. Boilers. Piping.

Services we don't offer

Chimney Sweeps, plumbing

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7565 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
3%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-25 of 565 reviews

Robert L.
10/2023
5.0
heating & air conditioning/hvac
  + -1 more
Went very well AWE tech was very knowledgeable and thorough. He answered all my questions completely and resolved my areas of concern including potential sources of ice damming
Description of Work: Vent Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from AWE Air Water Energy
Thank You for your response. We appreciate having you as a client and we will continue to exceed your expectations... Thank You for being our valued client. Ray

John F.
10/2022
4.0
heating & air conditioning/hvac
  + -1 more
It was high so I went to some else.
Description of Work: Replace furnace quote.
Rating CategoryRating out of 5

Response from AWE Air Water Energy
Hi [Member Name Removed]! Thank you so much for your feedback. We know that we have a lot of competition out there and that homeowners need to make those kinds of decisions. However, we appreciate you giving us the opportunity to give you a quote. If there is ANYTHING that you may need in the future, please do not hesitate to call us! Have and AWEsome day!

Debbie T.
10/2022
5.0
heating & air conditioning/hvac
  + -1 more
Company was on time and the repair was done promptly
Description of Work: Replace fan duct

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from AWE Air Water Energy
Hi [Member Name Removed]! Thank you so much for your review! Client satisfaction means the world to us. We know that you have many choices when it comes to who you trust with your indoor comfort needs and we thank you for trusting us. You are AWEsome!

Debbie T.
07/2022
5.0
heating & air conditioning/hvac
  + -1 more
tech came within the next day. Was kept apprised of possible delays for the tech but he arrived within the original time frame given. A new fan was ordered and will be replaced next week. One week beginning to end. Very courteous and fast Customer Service.
Description of Work: Inspect Aux Fan in Garage

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$744

Response from AWE Air Water Energy
Thank you very much for taking the time out of your day to send us your feedback. Client satisfaction means the world to us. We know that you have many choices when it comes to who you trust with your indoor comfort needs and we thank you for trusting us. You are AWEsome!

Andrew D.
06/2022
4.0
heating & air conditioning/hvac
  + -1 more
They were able to send out a tech to repair our AC pretty quickly (within a few days), even though this was during a bout of unusually high temperatures. The tech arrived towards the end of the given arrival window; even though he was still within the window, they called me that day to let me know he would be later rather than earlier, which was nice. The tech diagnosed the issue, and discussed options with me and fixed it (low line refrigerant, possible leak). All that was great, and prices seemed reasonable. The only negative part of the experience is that there was an extra charge to de-ice the frozen interior coils. I could have done that in advance if I knew I was supposed to (the tech seemed surprised I hadn't, or that I wasn't told to). Maybe that's obvious to others, but it's not that big of a deal, just an an annoying extra cost.
Description of Work: Air conditioning repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$670

Response from AWE Air Water Energy
Thank you very much for taking the time out of your day to send us your feedback. Client satisfaction means the world to us. We know that you have many choices when it comes to who you trust with your indoor comfort needs and we thank you for trusting us. You are AWEsome!

Randy P.
05/2022
5.0
heating & air conditioning/hvac
  + -1 more
Appreciated the quick response and immediate scheduling. Good service.
Description of Work: HVAC Maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from AWE Air Water Energy
Thank you very much for taking the time out of your day to send us your feedback. Client satisfaction means the world to us. We know that you have many choices when it comes to who you trust with your indoor comfort needs and we thank you for trusting us. You are AWEsome!

Jeff W.
12/2021
5.0
heating & air conditioning/hvac
  + -1 more
Installed new Aprilaire for a reasonable price.
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from AWE Air Water Energy
Hi [Member Name Removed]! Thank you for your review! We are so happy to hear of your satisfaction of your new humidifier. WE pride ourselves on being the largest AprilAire dealer in the county so we are able to offer our humidifiers to you at the lowest cost around. We appreciate the trust in us and we THANK YOU for being our Valued Client. Stay AWEsome!

Varen R.
06/2021
5.0
heating & air conditioning/hvac
  + -1 more
Jon Predny was the service technician, and he was more than perfect. His level of customer care must be taken as a great asset to your organization.
Description of Work: NO COOLING

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$340

Response from AWE Air Water Energy
Thank you so much for the feedback, [Member Name Removed]! We work very hard to provide World Class Service and we are so glad it shows! Jon is an asset to our company and I will be sure to pass along your review. Thank you for being a client and we look forward to working with you for many years to come! Stay AWEsome!

Irving J.
07/2020
5.0
heating & air conditioning/hvac
  + -1 more
The air conditioner is working fine.
Description of Work: Fix air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from AWE Air Water Energy
Thank you, so much, for taking the time send in your feedback. We are so happy to hear of your satisfaction. WE thank you for choosing Air. Water. Energy. and for being our Valued Client! Stay AWEsome!

RAUL M.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service and professional
Description of Work: Service work-hvac

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from AWE Air Water Energy
Hi [Member Name Removed]! Thank you so much for your feedback! We are so happy to hear from you! We appreciate you taking the time to let us know how our Team is doing. Thank you for being our Client! You are truly AWEsome!

Don M.
06/2020
2.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Company kept upselling me to similar humidifier I had previously installed. Had issues with that type of humidifier and did not want same model. I wanted the manual humidifier offered in deal, but they said there would be additional sheet metal work. Wanted to get refund, but Angies List indicated that I could apply the offer to another service with the same company. Really... Gave up and never redeemed the offer. Lesson learned. Issue happened long time ago. More cautious now on the purchase of special deals.
Description of Work: Offer to replace humidifier
Rating CategoryRating out of 5

Response from AWE Air Water Energy
Good morning, Mr. [Member Name Removed]! Thank you for your feedback. I am sorry that you felt we were trying to upsell you. We recommend the product that applies to your home, The humidifer noted in the ad was for a AA500 manual. If your home is over 1500 square feet, the application of a AA500 wouldn't work for your home. It was also noted in the ad that there is an additional charge for any additional sheet metal work. I am not sure where this miscommunication happened in 2017, but I am sorry it did. If you ever need us in the future, please dont hesitate to call 630-AWESOME.

John H.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Ethan came out the same day and fixed the problem. Great friendly service!
Description of Work: A/C repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from AWE Air Water Energy
Thank you for sending us your feedback. We are very happy to hear of your satisfaction. We appreciate the time it took to let us know how we are doing and we THANK YOU for being our Valued Client. You are AWEsome!

Sharon R.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Honest, straight forward, and kept their appointment.
Description of Work: Service work
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from AWE Air Water Energy
Hi [Member Name Removed]! We are so glad to hear of your satisfaction! We work hard to live up to our client expectations and we are so glad it shows! Have a great day and Stay AWEsome!

Debra L.
11/2019
2.0
plumbing
  + -1 more
They referred me to Tritan and they never contacted me.
Description of Work: Replace leaking pipe from sink and shower drains

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from AWE Air Water Energy
We are so sorry that one of our Client Care Specialists didn't contact you directly! That is NOT ok with us. We sincerely apologize for the inconvenience and hope that you do call us for any of your future HVAC needs.

ROBERT H.
11/2019
5.0
heating & air conditioning/hvac
  + -1 more
Got the job done in workman like manner. Explained what was done and why.
Description of Work: $89.95 NO BREAKDOWN PTU
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from AWE Air Water Energy
Hi [Member Name Removed]! Thank you for sending us your feedback! We are so happy that you found us and trusted us to perform your maintenance. We appreciate your support and we thank you for being our new Client! You are AWEsome!

George D.
10/2019
5.0
heating & air conditioning/hvac
  + -1 more
AWE promptly responded to my work request and kept me informed about my appointment status. Peter came to perform the work. He was very thorough and even discovered that the HVAC contractor on our new home installed 2 furnaces: a current year model as well as a prior year model that was more prone to breakdowns. Provided great information and would definitely hire again. Thanks!
Description of Work: 2 Furnace Cleanings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from AWE Air Water Energy
Hi [Member Name Removed]! Thank you for your feedback! We are so happy to hear of your satisfaction! We appreciate you giving us a try! We certainly hope that this is the beginning of a long relationship! Thank you for being our new Client! Have an AWEsome week!

J W.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
Went well. Techs explained procedure and answered all questions.
Description of Work: New Air Conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from AWE Air Water Energy
Thank you, very much, for sending in your feedback! We are so grateful to hear of your satisfaction with our Company! Thank you for being our Client! Stay AWEsome!

Wendy T.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
My husband carefully spelled out his name and our address over the phone, but the office still got both wrong. But besides that, the service tech arrived early after calling us in advance (much appreciated), found that the drain trap was plugged which prevented the unit from moving into the second stage of the heating process, and he cleared it. We're confident that the problem was fixed, and we're pleased with the work he had done. Jim was personable, knowledgeable, and helpful. But for the 20 minutes he was here, and the limited scope of the work that we could see that he had done, we feel that the charge for our drain line flush of $288 was pretty high. We didn't get quotes from other HVAC companies, and we trusted AWE based on Angie's List's reviews, but on reflection, it seems pricey to us. We will nevertheless call them for annual servicing because they are reliable.
Description of Work: Repair of our furnace

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$377

Response from AWE Air Water Energy
We are so sorry for the misspelling of your name. It looks like we have it correct in our system. However, we are very happy to hear of your satisfaction with our services. As for the pricing, we are definitely competitive in our market of reputable companies. We are here for all of your indoor comfort needs, whenever you need us. Also, as you know, signing up on our Member Value Plan gives you many benefits and discounts, as well as priority service. We thank you for becoming our Valued Client! Have an AWEsome day!

Mike S.
01/2019
1.0
plumbing
  + -1 more
I sent them a message here and 10 days later they haven't responded. I've seen some companies say to only call them and not send messages. If you're not going to respond to messages, don't list yourself on a site with a built in messaging system.
Description of Work: Valve install for whirlpool tub

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from AWE Air Water Energy
[Member Name Removed], we are sorry for the delay in response. We are trying, diligently, to keep up with the amount of messages that we receive. We typically don't book appointments through Angie's List but you can always call our main office at 630-AWESOME, that's 630-293-7663. We are sorry that you felt you needed to give us an F for that. We hope that you have been taken care of and if not, we are happy to help! Have a great day!

Eric W.
12/2018
2.0
heating & air conditioning/hvac, plumbing
  + 0 more
The plumber came out and fixed the pipes above the water heater. Since the pipe was the hot water, the water heater needed to be drained. I explained that if the water heater is drained it could start leaking and to be aware of that. Well, the pipe was fixed, but the next day the water heater started to leak. I called up the company the next day and explained that the water heater was leaking i gave it a few days to see if it would stop leaking, but it continued to leak. They came back out stating that the plumbing had nothing to do with the water heater leaking, but I stated due to the draining of the water heater it began leaking (It had not leaked before the repair), they charged me another 190.00 to fix the water heater draining even though it was due to their actions, so instead of a 327.00 pipe repair, it is now a 517.00 pipe repair!!!!
Description of Work: Plumbing fix for a leak above water heater

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$517

Response from AWE Air Water Energy
We are very sorry to hear of your continued frustration. There are circumstances that happen that, as we understand it and your first invoice states, that are out of our control. We are under the understanding that you did speak a Manager of our Company when our plumber was out there the second time. He did work with you on pricing and gave you a fair discount, due to your frustrations. It is our top priority to help our Clients in frustrating situations, as it seems that we did. If you have any further concerns we would suggest that you call our office and speak to our Service Manager. Thank you for being our Client!

Brian M.
12/2018
5.0
plumbing, drain cleaning
  + 0 more
AWE was a DELIGHT! Their team on the phone and in person! We called at 8:15 AM on December 26th, got an immediate answer and one of their expert team was onsite and done by 10 AM. They were professional, punctual, and a delight to work with.
Description of Work: Kitchen Sink and Garbage Disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from AWE Air Water Energy
Thank you, very much, for taking the time to send in your feedback on your experience with us, especially during the hectic holiday season. We are so happy to hear of your satisfaction and that you chose to share it with us! Happy Clients are our top priority, along with making sure to solve any and all issues that may arise in your home. We are so grateful for your support and for being our Valued Client! You are AWEsome!

Robert J.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent Very helpful and explained everything in detail. Did not try to rush though
Description of Work: WHOLE HOUSE HUMIDIFIER

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from AWE Air Water Energy
Thank you, so much, for taking the time to send in your feedback. We are so happy to hear of your satisfaction with our services and Company. We are happy to hear that your installation went well. We are always here when you need us. We thank you for trusting us with part of your indoor comfort and for being our Client! Have an AWEsome holiday season!

Janet K.
12/2018
5.0
plumbing, wells
  + 0 more
It went well, a temporary fix until a permanent solution can be done next spring.
Description of Work: Install temporary discharge on seepage sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from AWE Air Water Energy
Thank you, very much, for your feedback. We are always happy to hear that we have given you solutions to issues that you have. We thank you for taking the time to let us know how we are doing. Thank you for being our Valued Client! Have an AWEsome holiday season!

Jill S.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Incredible- walked me through everything, showed me my filters as this was a new home and a different system than I had prior.
Description of Work: Heater and Humdifier Inspection and Clenaing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from AWE Air Water Energy
Thank you for sending us your feedback. We are so happy to hear of your satisfaction. We thank you for continuing to trust us and for being our Valued Client!

Jack N.
11/2018
3.0
heating & air conditioning/hvac
  + -1 more
The best thing about this company was the communication via text and email. We also liked that they gave us a two hour window of time for the appointment rather than a four hour window. On the downside the service appointment went too quickly. The technician took the vacuum down to the furnace, but according to the main office our furnace only needed to be wiped out. We have lived in our hime for 20 years, and I believe that every time we had a maintenace check and cleaning by other companies the technician vacuumed the furnace. Also the technician arrived in a van with a different company name than the one we had called for the appointment. When we called the office we were told that it was indeed their van: they also own that company. But they failed to tell us this in advance.
Description of Work: Clean and check furnace

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$89

Response from AWE Air Water Energy
We are sorry to hear about your experience with another company. We have never been out to your home. However, we will be more than happy to help you any time!

Contact information

295 Carlton Dr, Carol Stream, IL 60188

http://www.theawefactor.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 2:00 PM


Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Natural Gas Lines

FAQ

AWE Air Water Energy is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 2:00 PM

AWE Air Water Energy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, AWE Air Water Energy offers free project estimates.
No, AWE Air Water Energy does not offer eco-friendly accreditations.
Yes, AWE Air Water Energy offers a 10% senior discount.
Yes, AWE Air Water Energy offers emergency services.
No, AWE Air Water Energy does not offer warranties.
AWE Air Water Energy offers the following services: Heating & Air Conditioning. Indoor Air Quality. Electrical Repair. New Electric Panels. Surge Protection. Humidifiers. Duct Cleaning. Furnaces. Boilers. Piping.
Chimney Sweeps, plumbing

Contact information

295 Carlton Dr, Carol Stream, IL 60188

http://www.theawefactor.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 2:00 PM