WEBB HEATING & AIR COND

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Webbs is the go-to heating and cooling company in the area. We used them for a number of years, including for installing new equipment and for service. The owner visits and bids out new installations, and he is a very outgoing guy. The work is of course done by employees. One issue we've had is with installations. In our first house, I went into the crawl space afterwards and found a pile of empty beer cans. Could have been there from some previous workman, but the timing made me suspicious. Then, after furnace installation in the basement of my new home, I again find beer cans tossed up onto drop ceiling right next to the utility room. Draw your own conclusions. The other issue is how feverishly Webbs pushes their service contracts. On top of $5,000-10,000+ for new furnace and AC equipment, you are pressured into $hundreds more per year for Webbs people to check their own equipment twice a year. If you don't ante up for the contract, you are last on their priority list if something goes wrong. Great for Webb's profits, but should we really be paying 10% of our total family income for heating and cooling? We've now gone with another company. Not as slick an operation as Webb's, but you get the same service techs in the house the same either way. At a lower cost and without the high pressure.

On time, price as quoted, system now working correctly, corrected original install performed by another heating contractor.

on time for scheduled appointment price was exactly as was quoted service tech was very professional left work area cleaner than they found it

We've had a heating and cooling service plan (Comfort Plan) with Webbs Heating and Air company for about four years. We signed up soon after installing a new furnace and AC . At first, the service men were very polite and nice. We took what was done for granted and one in particular named Shawn seemed to have been assigned to us on a regular basis i.e. twice a year, Fall and Spring. Last October, Webbs came by to service our unit in accordance with our plan. The service technician said that he could see nothing wrong with it, and that everything was running fine. A few days later, we heard a loud BOOM! It appeared to come from the outdoor unit so we called Webbs and they told us that we would have to pay a service fee for them to return and take a look even though they had just been here to service it when they said it was working perfectly. Our electric bills for November, December, January, and February were gigantic. We couldn't understand why our bills were so high because the previous winter was very mild and we'd never used close to that much energy heating the house even during the coldest winters. In March Webbs came by to service our unit for the Spring. Again, when the same serviceman said the air conditioner was working "perfectly." We informed him that the winter electric bill had been outrageous, and he said "well your unit is working perfectly". The technician asked if I wanted to renew my plan for the following year, which would become effective in July. We went ahead and paid for the next year's service plan way in advance. A few days after he left (there is a theme here), when we tried to turn on the air conditioning it wouldn't cool at all. When we called and asked them to look at it, they said that we would need to pay an additional service fee for them to come out and look at it. When they did they discovered that the system had broken last fall. The reason why we had heat and that enormous energy bill was that the system had automatically switched to emergency heat and had been running on it the ENTIRE winter. They had no explanation as to: 1.) why each time that they came out to look at the unit they had approved of it and said that it was functioning well, 2.) why they insisted on charging service fees each time when they'd negligently failed to diagnose problems with the system during the pre-paid check-ups covered by the $180.00 per year Comfort Service Plan. We called a manager in the company and complained about what had happened to us. The manager then said he was not going to charge us for the second visit that lead to the accurate diagnosis. We requested a refund for the next year's $180.00 service plan and received a check from which they had deducted the service fee that they said they wouldn't charge for. We called and asked to speak to the owner of the business and were told , "The owner will not speak to you." "Are you sure?" We asked. "I'm sure. The owner will not speak to you." Webbs had also given us an outrageous quote for fixing the the problem. Summer was getting close and a few days had been extremely warm. We were panicking and the manager sensed it. We wanted to know why the problem had not been noted earlier, but all he could say was the person he had sent who ended up diagnosing the problem was the best technician he had and that his quote for fixing the unit was the best price. We then told the manager that we wanted to cancel our membership and that he should credit the $180.00 to our credit card that we had used for the payment of the membership renewal for the following pal period. We told him that we were not happy with the service. He told us that he could not credit our refund to the credit card even though it was within a week of the charge. However he said he was going to send a refund check of the amount of $180.00 since his system could not refund my credit card technologically. He also demanded that we put our cancellation of our membership in writing, which we agreed to. We said that was fine. He kept wanting to know when we would hire them to come and fix the AC unit for the price they had quoted us. I told them that I was going to contact them if I could afford it. The next thing I saw was a check of $115.00. We called to find out why the had mailed the amount less than what had been paid for the membership. The person who answered the phone told us the the manager would not talk to us. So, WEBBS took our $65.00 through hooks and crooks even after they had told us they were not charging us for their own mistakes. We got our AC fixed for less than half of what they had charged us. Their service for us has been poor.

Prices had been high before but acceptable. Maintenance seemed okay, but soon after a maintenace run, the heater shut down on New Years Eve. We called and were informed that, even though we paid them by credit card, they needed cash. Ever try to get $1,000 cash (the high end of the estimate) on New YEars Eve at 5PM? Our inability to get this cash allowed them to ignore our call -- and 24/7/365 calling was a huge part of the service contract. Called in another company who (a) fixed it, (b) accepted all kinds of payment, and (c) found the problem was a loose wire -- quite possibly (but not certainly) mis-attached by Webb on the prior service call. I get that no-one wants to do service calls on New Years -- but wow it was cold.

This company has been professional in all respects. The service tech was polite, well-trained and punctual.