Quality Roofing and Tuck Pointing

Prompt and professional service on short notice. Very satisfactory results.

Quality roofing and tuckpointing was Everything we needed from a roof contractor. Mike responded immediately and was out the next day. He reviewed the scope of different options to address the leak we had noticed and was very thorough. After comparing the option, we opted for a full replacement and some major tuckpointing work. Once the contract was signed, work began right away and was completed in 2 days. We always could get a hold of Mike and he walked us through the entire process. Great experience and a great price.

Mike, the owner, responded immediately to my request for an estimate; came out quickly; took detailed pictures; had a thorough discussion with us; put the estimate in writing; allowed amendments to the contract (which we wanted to include) and executed on the job quickly (done in 3 days). The workmen responded to each suggestion we raised and cleaned up very nicely afterwards. Mike's honest; has high work standards; and cares about his customers. The job looks great!

No one showed up for scheduled appointment to inspect leak. Had phone beside me and security cameras up on my monitor just to make sure I didn’t miss him. [supplement to my review from 10/07/2018 since I am unable reply to the service provider’s response, however am able to edit my review to add a subsequent interaction: “No one showed up for scheduled appointment to inspect leak. Had phone beside me and Security Cameras up on my monitor just to make sure I didn’t miss him.” Response from service provider: “I don’t know who in the world you are or why you think you had an appointment with us but THANK YOU VERY VERY MUCH for taking the time to provide your F rating feedback even though we never had an appointment because I don’t have any clue who you are or what you need”] --Update as of 10/09/2018 I called and spoke with Mike Smith again on 10/09/2018 @ 10:05AM to discuss his inaccurate and passive-aggressive response to my review and reminded him, in detail, the conversation that we indeed had on 10/05/2018 @ 12:58PM (see attached screenshot) setting an appointment of which no one showed up. Even after explaining that to Mr. Smith, he was unapologetic and still passive-aggressive saying, “Well, you downloaded the app and left your review, right??” Obviously, I did as he tried to deny the facts with his response to my original review (see subsequent attached screenshot). I understand that we all make mistakes and things occasionally slip our minds. We are all human. But, I don’t appreciate Mr. Smith wasting my time as I sit by the phone, even staring at my security camera monitors to ensure THAT I don’t miss Mr. Smith’s arrival only for me to be called a liar.

I called this company to get an estimate for my roof. The person who answered the phone began asking professional questions as expected however when it came to asking my address he called me “Sweetheart” in my book that is ABSOLUTELY unprofessional, did not make me feel safe and as the homeowner that would be paying his bill was uncalled for and I would NEVER trust him. Women be ware as in this day and age we MUST DEMAND respect.

Honestly I couldn’t be happier with mike and his crew not only were they able to stop the leaks in the middle of the storm but they were then able to address the overall issues with the roof I gotta say I was truly impressed with the whole experience start to finish these guys are definitely call back and reuse worthy.

We live in a multi unit condo building from 1904 so we had quite a bit of deteriorating brick and moldings that needed work done. Mike and Quality Roofing were extremely knowledgeable and very experienced. They were very respectable and friendly and completed our various repairs in a timely manner. They were very accommodating of our schedule and worked extremely hard to get our roof repairs in before the winter weather. Unfortunately, the winter weather came about a week too early which means they had to work in some rough conditions but Quality got our roof in a condition to handle the winter weather and was back as soon as the weather allowed for it in Spring. They did a great job accommodating many of our requests and did a great job cleaning up and power washing after completing the dusty projects. Overall we are very happy with the work that Mike and Quality completed and would recommend them to others.

Quality Roofing is fantastic, I have recommended them to my friends. The price was right and the work exemplary. The extremely friendly workers were timely and cleaned the area thoroughly when they were finished. The owners were knowledgeable and understanding and always available for questions or concerns. I called Quality at 3:00 pm on a Sunday, as my roof was leaking pretty bad. They came to my house by 4:00 pm that same Sunday and on Monday had workers over to shovel my roof! In a week later, weather permitting, they replaced my roof. I can’t say enough nice things about this company. They are most definitely the folks to hire!

Mike and his team were incredibly professional and responsive. They fixed a leaking gutter and repaired the roof on my condo building. The cleaned up after the work was completed. We will definitely be calling them for an future roofing/tuckpointing needs. Thanks!

My roof was not in great shape. Lots of flashing throughout, and cracking. Mike came out, pointed out all of the issues, explained in detail what the issues were, how they were caused and what the process they take to patch. He was very communicative, answered all of my questions, he was on time, and was able to take care of the problem very quickly. He also sent me pictures of the completed job which was awesome, and pointed out some issues I have with my gutter that he suggested I get fixed. I will definitely hire him and his crew again when I need to have my roof redone.

Quality Roofing was professional, knowledgeable, friendly, transparent, and fast. They answered all my questions and had almost immediate availability to handle our emergency roofing needs. They installed a new layer of modified bitumen rubber granulated surface roof membrane system. Our roof has multiple skylights, which was not a problem for them. I would definitely hire them again.

Well we ended up buying the place and had mike and his crew come in and take care of the proposal they provided a few weeks earlier my husband and I are very happy with the results mike and his crew were great punctual professional and courteous of the neighbors which was a big deal to us considering we were trying not to make a bad impression on our new neighbors long story short we are very happy with quality roofing and will definitely use them again

Excellent job!!! Would hire again and recommend.

My chimney looks brand new. His men were courteous and they cleaned up well after each other and I would do business with them again!

Mike answer all of my questions. Mike also took before and after pictures. The Chimney looked amazing. I am so happy with the worked that he and his team did. I will have Mike and his team tear down and rebuild my roof in the spring. Theycleaned up after they were done. Mike was very affordable

When I called over the weekend about our leaking roof, they followed up with me immediately and actually came out on a Sunday to look at the damage. They were able to come by on that Monday to put on emergency patches. It look them a couple days to get me the receipt for the work, but everything was in order and it seems like they did a good job. No more leaks so far.

Mike called to confirm our appointment time and showed up on time. He was very friendly and professional. He got up on the roof and quickly diagnosed where the leak was coming from and took pictures to show me. It was a quick repair and he had a few extra hours so did the work right then and there. Again, he took pictures to show the repair he made. He was a pleasure to work with.

We received a thorough review of the condition of our roof along with some very helpful recommendations. Just what we needed.

Mike was very responsive, made honest recommendations even when it lost him money, and did some extra work for us at no cost during the clean up process. This was a large project, and his team worked to complete the project in a timely, yet thorough manner. We plan to use Quality for garage roof repairs/replacement in the future.

Called to request estimate and was advised that because of work load they are not available for another 6 weeks. I stated that 6 weeks isn't too bad and I could wait, weather permitting of course. Guy on phone requested that I then call back in "TWO WEEKS" to see what he has open for an estimate. In my opinion they don't need the business. This situation could have been handled differently by showing the customer interest in doing the work and simply scheduling a date and time to come out to give an estimate, even if its two weeks out. If this company can't show enough interest in a potential customer makes me wonder how committed they are to their work. Thanks I'll just go down the list to the next company!

Excellent. Mike is awesome. He is responsive, and his staff are qualified, courteous, and competent. Outstanding work.

It was a $99 hustle job. I will also be reporting this to the better business bureau.

Great mike and his crew are some of the best contractors I've ever had the pleasure of working with always professional punctual and straight forward.

great job by mike and his crew 2 flat in university village mike gave us the option to maintain and preserve which saved us some money since replacing the roof was not in this years budget roof looks great these guys are truly quality professionals

There were no minor repairs performed. No nails were caulked. No one came in to inspect the interior. No report has been sent as of yet (submitting this review on 8/24 and they came on 8/14). The only thing that occurred was someone came to inspect the roof and left. I contacted the owner and he said repairs were not part of the terms and agreement and said that he was working with Angie's List to correct this confusion. I thanked him for his time as I did not want to continue this conversation and did not want to communicate any further. I felt like I paid $99 for an estimate that any roofing company would provide for free except there was no estimate or report. I got absolutely nothing but a bill. The owner was very reponsive, but I saw that the conversation was not headed in a direction that was going to be helpful and if they were to correct the mistakes, it would be contentious and I didn't want any further services if that was the case.