We specialize in high-quality residential renovations, including designing, planning, and budgeting customer projects. Our motto is "Quality First, because Quality Lasts".
custom cabinets, remodeling, custom furniture, home builders, woodworking, home remodeling, cabinet refacing
 + 5 more
After signing a contract for Mr. Hentges and his firm to remodel 4 rooms in our home, we gave him a very large deposit. Days later, we happened to learn that he has been charged with felony theft and also that he has several civil lawsuits against him by former clients and suppliers. We rescinded the contract within the 3-day period allowed by Illinois law. As a result, Mr. Hentges was required by Illinois statute to return our deposit. Mr. Hentges did not take action to return our money until we threatened legal action. He has returned a portion of our deposit but owes us several thousand dollars more and has now stopped repayment. We will be taking him to court, as it appears quite a few people have had to do. You can check the Champaign County Clerk of Courts website for public information about the civil and criminal cases concerning Mr. Hentges and his dealings.
Description of Work: Hentges did perform conceptual and construction drawings. He did no actual work on our house.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$32,650
Response from HENTGES CONSTRUCTION INC
Hentges Construction has a fifteen year track record of award-winning design-build services and an extensive list of completed projects and satisfied customers. As a regionally and nationally recognized firm in the construction industry, Hentges Construction was able to grow and expand operations from 1997-2008 until the banking and construction markets collapsed in October of 2008. Since that time Hentges Construction has streamlined its operations and refocused on the high-quality customer service and projects for which the company is well known in the industry. While we can not control the opinions of individuals, Hentges Construction continues to be open and proactive about both our success and failures. We readily admit the the economic collapse of 2008 had a negative impact on our business. However, Hentges Construction has never diminished in our ability and capacity to serve our clientele. In direct response to this review, the information given is incomplete. Hentges Construction provided over nine months of design, planning, and budgeting services to this customer. The customer was provided with all required notifications of their rights as an Illinois consumer and when the customer decided to exercise a right of rescission, the customer was provided with a deposit refund in proportion to their unused services. The customer was also provided with recourse to further utilize the services and products that were billed, but elected not to do so. The customer was unresponsive to ongoing attempts for remedies and chose to pursuit legal action to which they were entitled under the law. Hentges Construction was forced to defend the lawsuit and no judgement for relief was granted to the plaintiff. As an honorable company of dedicated craftspeople and business practices, we regret the decisions of this customer and understand that their actions are outside of our control other than the appropriate degree of remedies provided. The reference to felony convictions is untrue, unfounded and documented in the court system. Please feel free to inquire into this matter with representatives from Hentges Construction and you will be provided with any additional information and a list of references in support of our outstanding history of delivering exceptional services and support. Thank you for visiting Angie's List and reviewing information about Hentges Construction. Sincerely, Gary Hentges President Hentges Construction 217-840-9096 "Quality First, because Quality Lasts"
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Cabinet Refacing and Refinishing,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Homebuilders,
Furniture - Custom Made,
General Remodeling,
Cabinet Making
FAQ
HENTGES CONSTRUCTION INC is currently rated 1 overall out of 5.
Sunday: 7:00 AM - 9:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 9:00 PM
HENTGES CONSTRUCTION INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, HENTGES CONSTRUCTION INC does not offer free project estimates.
No, HENTGES CONSTRUCTION INC does not offer eco-friendly accreditations.
No, HENTGES CONSTRUCTION INC does not offer a senior discount.
Yes, HENTGES CONSTRUCTION INC offers emergency services.
Yes, HENTGES CONSTRUCTION INC offers warranties.
HENTGES CONSTRUCTION INC offers the following services: We specialize in high-quality residential renovations, including designing, planning, and budgeting customer projects. Our motto is "Quality First, because Quality Lasts".