Premium Home Improvement

Description of Work: Painted my kitchen and laundry room as well as the white six-panel doors in my condo.

Description of Work: Interior Painting

Description of Work: painted large master bedroom, walk-in closet, hallway and kitchen backsplash area

Description of Work: Scraped and painted front porch floor and front steps

Description of Work: Paint hallway and basement

Description of Work: Painting

Description of Work: Painted all the rooms in our remodeled part of the home. Consisted of 4 bedrooms, laundry room, hall bath, master bath and hallway.

Description of Work: Premium Home Improvement painted 2,500 square feet in my home.

Description of Work: The aluminum siding, aluminum soffits, trim and around our windows (updated vinyl windows) and garage door were to be painting on the front and sides of our brick house. Contrary to the terms of the deal, the surfaces were not power washed or cleaned in any way before painting and it resulted in an poor finish. You can see in the attached photos that piece of dirt and debris were simply painted over on the soffits and window frames. Less than half the house was actually painted during the time contracted. The window trim and aluminum siding were painted on the the sides of the house that face the street (we live on a corner lot). The garage door was not painted, and no areas on the back side of the house were prepped or painted. Use of a brush rather than a roller created extremely noticeable brush marks and a very uneven finish even where two coats of paint were applied. Paint drips were simply left to dry where they fell, even in very noticeable places by the entryways. **Mr. Glisson’s lack of communication with us has been problematic and very disappointing. I sent Mr. Glisson a follow up email on August 4th, a follow up text message on August 6th, and I also left a follow up voicemail on August 10th. All of the messages went unanswered until I contacted Angie’s list regarding the issues I identified in the messages and documented with photos sent to Mr. Glisson. In each message I requested that Mr. Glisson call my husband, Ruben Alvarez, directly to schedule an in person meeting to discuss and resolve amicably any issues that have arisen from our agreement to hire Premium Home Improvement to paint our house. Mr. Glisson sent a response to me via email, and he failed to copy my husband on the message, or contact us via phone as requested. We have repeatedly requested a face-to-face meeting with Mr. Glisson at our house so he could view the actual paint job and discuss the issues we described. In his e-mail reply, Mr. Glisson referred us to an individual named Daniel to discuss this matter. At no time did we discuss any business or purchase services from any individual named Daniel. When my husband and I initially met with Mr. Glisson at our house to discuss the term of the Angie’s list deal, Mr. Glisson explained that we had essentially purchased eight hours of labor for a team of three painters. At that meeting we discussed that the siding, soffits, window trim, doors and garage door would be power washed by Mr. Glisson’s crew prior to painting, and we were given an estimate that it would take approximately 1 extra hr of labor ($350) to complete the exterior house painting of our aluminum siding, window trim, door frames and garage door. On the day the house was painted Mr. Glisson once again provided a verbal estimate that it would take approximately 1 additional hour of labor to complete the painting job we discussed. All of the members of his crew were not present at the agreed starting time of 7:30 am on July 23rd. Mr. Glisson’s crew foreman arrived 30 minutes late, and Mr. Glisson was aware of this issue because he stayed to supervise his crew until the foreman arrived.Mr. Glisson’s paint crew took a lunch break as expected, but all 3 crew members stopped painting shortly before 3:00 pm and finished their clean up at 3:20 pm. At no time during the day did Mr. Glisson’s crew provide updates to me regarding any difficulties of the finish of the paint, or that it was going to take two coats of the white although they did show my husband when he returned home around 2:30 pm. They did not at anytime inform either of us that they would not complete the work that was agreed upon in the time allotted. At the end of the day Mr. Glisson’s crew foreman provided us an estimate for the work that was not completed. Mr. Glisson’s crew foreman made no effort to review the paint job but instead rushed me to write the check for the cost of the white trim paint so he could leave (I provided the gallon of red BEHR Marquee paint used on the house). The crew foreman was also insistent that we write the check without an actual receipt for the paint, but we insisted that he verify the actual cost of the paint and provide us with a receipt for our payment. In the 6.5 hours the crew of three men worked, less than half of the job was completed. We were left with a house exterior that was less than half painted. No attempt to paint the garage door, which part of our agreement, was ever started. As noted above, Mr. Glisson finally responded to my initial email after I contacted Angie’s list with my complaint. In the email I stated, “We are very unhappy with the results of the house painting, particularly the areas painted white. It's very evident that the house was not power washed or cleaned in any way before painting and it resulted in an (sic) poor finish. You can see in the attached photos that piece of dirt and debris were simply painted over on the soffits and window frames. Use of a brush rather than a roller created extremely noticeable brush marks and a very uneven finish even where two coats of paint were applied. Paint drips were simply left to dry where they fell, even in very noticeable places by the entryways.” Mr. Glisson responded with the following message:“We reviewed the photos. the response that you guys gave my workers at the end of the job was "the house looks brand new" If you guys had an issue, why didn't you mention it then? they had you review the work. You also had my son give you an estimate on the rest of the house. having him do that implies that you were satisfied with the work.. otherwise why would you continue to pursue our services? It doesn't add up. Also, you were home all day, and your husband was in and out all day, meaning that you guys had to have seen my guys using brushes to paint your trim. If you had an issue with "brush strokes" why did you fail to mention it..? I know they showed you that the paint was not covering in one coat, then they showed you where it covered in 2 coats. Did you not notice brush strokes then... If you did, why didn't you mention it? And what would you expect them to paint detailed trim with...? Again, doesn't add up. Finally, We are sorry that you guys have a sudden change of heart towards the paint job that was preformed, but my guys were told that the work was satisfactory. therefore there is nothing else we can do. we wish you the best of luck in completing the rest of your project. IF you have any immediate questions you can call Daniel at 708.705.1777. thanks” Contrary to the assertion in Mr. Glisson’s email, at no time did I, nor my husband state, “The house looks brand new". Mr. Glisson’s assertion that my husband was in and out of the house that day is correct. When my husband returned to the house after running errands, he did state that the house was starting to look good when he pulled into the driveway. This comment was made from observing the house the driveway as he got out of his car, viewing the house from the street and sidewalk. Mr. Glisson’s email stated, “that you guys have a sudden change of heart towards the paint job that was preformed (sic), but my guys were told that the work was satisfactory.” There was no sudden change of heart by us towards the paint job completed by Mr. Glisson’s crew. We attempted to contact him multiple times, identified and documented the issues, and consulted from other professional painters to determine how the poor quality of Premium Home Improvement’s work could be corrected. Mr. Glisson stated in his email reply that I asked for an estimate to finish the rest of the house, and in doing so, implied my satisfaction with the job. This is absolutely not true. We asked for a written estimate to compare with the verbal estimate provide by Mr. Glisson on the morning of July 23rd before he left our house. The verbal estimate provide on the morning of July 23rd to complete the remainder of the job ($350 for labor) was not even close to the written estimate provided at the end of the day by Mr. Glisson’s crew foreman ($900 for labor, plus an additional $100 for paint). Mr. Glisson’s email response failed to address why the house was not adequately prepared prior to painting, and why painting errors and drips were not remedied before paint dried. Without the proper surface preparation we can understand why it took two coats cover surfaces using brushes, and why dark streaks are clearly visible on surfaces. Mr. Glisson’s email states, “If you had an issue with ‘brush strokes’ why did you fail to mention it..? I know they showed you that the paint was not covering in one coat, then they showed you where it covered in 2 coats. Did you not notice brush strokes then... If you did, why didn't you mention it? And what would you expect them to paint detailed trim with...? We mistakenly trusted and assumed that Mr. Glisson’s crew would use the standard professional painting techniques for painting aluminum siding. After retroactively researching professional painting techniques for aluminum siding and soliciting estimates from other professional painters, we discovered that professional painters do not use a paint brush to paint aluminum siding or trim in small areas. Paint rollers come in different sizes, and small foam brushes are also used to paint detailed paint trim. Neither paint rollers nor small foam brushes method leaves brush marks. Mr. Glisson’s crew did not use the proper equipment to paint our house professionally. -- continued below:

Description of Work: $1,119 for Interior Painting Special!

Description of Work: painted 6 rooms in my new house, scraped and painted ceilings in two rooms that were badly peeling/ carefully covered and moved any furniture

Description of Work: Paint 1800 sq ft for $399.

Description of Work: He painted a lower level room

Description of Work: He painted trim work around window and overhead obove the door.

Description of Work: *Cost includes paint Painted exterior 6 window shutters (total of 12 as 2 shutters per window) on the second floor, 1 set of window shutters (2 total) on the first floor and 2 door shutters (4 total) all with 1 coat of Aura exterior paint/primer; caulked and painted interior/exterior of one large window and painted top and bottom rail of upstairs balcony with Aura exterior paint/primer.

Description of Work: Walt and his team did some drywall patching on the first day. Approximately a week and a half later they came back to paint.

Description of Work: I hired Walter Glisson to paint 3 bedrooms (walls, doors, trim), my hallway (walls, doors, trim), and 3 railings.

Description of Work: 3,000 sq ft of interior painting

Description of Work: Contacted this provider on June 4th and was interested in having him paint my upstairs hallway and one very large wall between dining room and stairwell.

Description of Work: 8 hours of exterior painting

Description of Work: Painting: Dining room (walls, ceiling and trim) Living room (walls, ceiling and trim) Hallway and stairwell (walls, ceiling and trim) Bedrooms (walls, ceilings, trim, interior of closets) Patching small holes in walls and along windows. Repair holes in the ceiling from kitchen light installation (last minute addition to the job)

Description of Work: Painted two bedrooms, a bathroom, a hallway, and the ceiling of the family room/kitchen area.

Description of Work: The provider painted my kitchen, the small hallway that leads to the kitchen and top wall in my bathroom.

Description of Work: Painted four rooms in our house.

Description of Work: Painted interior walls, minor drywall repair