Mid-States Foundation Strategies

History: Monday: July 29?Supposed to start work on the basement. After 2 calls one person showed up at 11:10. Worked till 3. The salesman said, at 9:15, he?d ?try? to call back with information about why they were not on site. He never called back. Owner was supposed to be out to meet with a clean-up group we had independently contracted to meet them for possible other jobs. He did not come out. The worker that day told me that they wouldn't be doing the 39 feet of the walkout basement . That was 1/3 of the 130 feet I'd contracted for. Tuesday: No call that they wouldn?t show up. The owner did call my neighbor- who?d had great service July 4th week- that because of rain they wouldn?t show up. Wednesday: Three workmen showed up at 8:30. Worked till 3. Two laborers and one on the jackhammer. In the meantime they ran the truck over my fire hydrant and caused a huge leak in the yard requiring the water company to come, dig a 6 x 8 ft hole and replace 6+ feet of pipe and fire hydrant. Called owner/operator. He said he would not come out that night but would be there WITH the crew the next morning. I asked about the 39 feet I was told they wouldn't be doing and continued to ask about the discrepancy ion the bid amount form my neighbor's job. The owner said they'd do the 39 feet. Thursday. Owner never showed with crew. Called me at 11:10 to say he could come out, but wasn?t there. Neither was I at the time. Crew left at 3 PM again. Now the basement is only about half jack-hammered. Friday: Crew here at 8:30, but owner is not. He called at about 10:45 to ask a question from my home site. I said I?d be home about 3 so I could talk. He was gone. He did come back at 3:30 and we talked about a number of items, including the bid discrepancy (more later) and the schedule. We discussed communications failures. He INSISTED his crew would be out on Saturday to work more (4/5 jack-hammered done now) Saturday. Owner called at 9 to say they started late so they would not be out that day but would show up on Monday. Monday- Two young men showed up at 9. They worked until about 1 when the older worker arrived. Worked that day until about 4. The bathroom area wasn?t done, and they asked if I wanted that 15 or so feet also in the drain system. I said yes and they had to come back the next day. Tuesday- The three showed up to finish the job. When it was done (and cleaned up) they left, returned and asked for payment. I said not until the battery for the contracted battery back-up was delivered. They left. My neighbor called and said the owners mother would dive over from Illinois with the battery. We waited for 1 ½ hours until she showed. The battery was just left in the basement and not hooked up. (I had an engineer friend hook it up later.) So I gave them the check to cover the lower bid amount my neighbor had. I still did not get an explanation of the $1250 difference. That check was cashed immediately. The following week the owner called and demanded the additional money. When again I asked for the difference he said it was to did the hole and ?liability?. I didn?t understand what he meant. There is still a hole in my yard from the water company repair. The system is downstairs, but since we?ve had no rain I am not sure if it works. I will not call them(even if their phone numbers are working) if it doesn?t work; I will contact another company. Bid issues. 1. I was given a bid for 130 ft of linear drainage tile plus sump pump. My neighbor also had same floor plan, 130 feet. She had a sump pump but they replaced hers for the same model I was given. Her bid was $1250 less- and the ONLY difference now is the pit for her new, same model, same sump pump. I repeatedly asked why the difference but never really got an answer other than to "dig a hole and the liability". 2.Communications is a major inconvenience and failure for this company. Do NOT rely on what they tell you they will do. I wasted over 6 hours waiting for people to be here/or call even who did NOT. The company phone numbers do not work- service has been stopped. That is my time lost and is not excusable.