Naperbrook Heating And Air Conditioning

Description of Work: We needed a brand new air conditioner.

Description of Work: Very pleasant & professional men! I would / have recommended them to a friend!

Description of Work: Installed a new furnace, AC, water heater, thermostat, and air filter. They moved the AC unit to a different location.

Description of Work: Service 2 heaters

Description of Work: Fixed the blower relays in our furnaces.

Description of Work: Replaced furnace and AC compressor

Description of Work: Here's the thing! This is a father/son (or nephew) operation. The younger person came and gave me a detailed estimate. He opened the furnace and a/c units and showed us how the water had rusted out the shelves of the inside furnace and that it was worn through. We could see all of the damage he was describing. The units were both original to the house, twenty five years old or more. We decided to replace both the furnace and the a/c unit. The service was performed in one day with a minimum of mess and imposition. I was pleased and the new furnace worked well, but at the time, I was more concerned with the airconditioning, which was great! HOWEVER: A month or so later, I realized that I did not have any warranty information to add to my household folder. This is where I have all of the documentation on the house and the appliances, etc. Many items, from the microwave to the furnace, garage door opener, fridge, etc, had warranty information and documentation. Naperbrook could NOT PROVIDE ANY information. I told him that I had information on all of my appliances and other items in the house. "Gary" told me that since he already had the furnace and a/c units at his house, he did not have any paper on the furnace or a/c. He suggested I go "online" to get them. I did that, and there was all kind of information, so I wasn't sure what to do. I wrote everything down so I could take the individual pieces and look them up in the future. Unfortunately, you can't really find out too much online; it's crazy! I can't find anything on American Standard after 2011! So what does this mean? I don't know. Three days ago I received a note from Energy Star or affiliate that I could claim a portion of certain home improvements and get a tax break. My accountant said this is important because they were real dollars, NOT deductions. So I contacted all of my home improvement vendors and got receipts for labor and materials on all the jobs I had done last year. When I got to Naperbrook, however, owner Gary said he couldn't give me a receipt unless I could tell him the dates of service because his "accountant" had all his papers!! I provided the dates (via my email search) yesterday, and today be brought over a hand-written receipt. I told him that I needed a breakdown of labor and materials. Gary responded that "these people always ask for things they can't get!" When I asked who "they" are, he said, "You know, like Nicor does; they ask for things you can't get." I said it really isn't that hard to give me a breakdown of materials and labor! I said it had nothing to do with any other outfit or request. He then actually backed away and said he would have to "figure that all out!" and then he just walked away, got in his car and drove away! Not another word about providing the information. What to do? I'm confused. . . should I be worried? He seems like such a nice man. So I don't know what is going on with this company! The receipt he handed us has written on it "Five year parts and labor warranty", so if anything goes wrong, I can call them and have them repair it. The furnace itself has a large metal plate that reads, "Naperbrook HVAC" on it with their phone number. But what if you wanted your documentation on your furnace? You are out of luck. You can go online and print one but whether it actually goes to your unit is a GUESS. So, my conclusion? I just don't know! The work was fine, they were very polite. . . and the price was decent. Why they are so mysterious is hard to know.

Description of Work: My furnace was not working right so I had Naperbrook Heating And Air Conditioning come out to check it. It turns out I was using the wrong kind of filter in my high efficiency furnace.

Description of Work: Replaced central A/C unit & furnace. Upgraded to higher efficiency & tonnage.

Description of Work: Installed new American Standard 95+ 100,000 BTU Furnace & coil; including hauling away existing furnace & coil