Wm Masters Inc

Completed estimate. Got a follow up call after the estimate. Scheduled a time. Received a call back advising of an earlier date. Tech came out and completed the project.

Our brand new system was not heating properly. Gary (FIVE STAR EMPLOYEE) came and fixed a problem. It was not straight forward and he had to do a bit of research, but he made it work better than it ever had!. He came back the next day and changed the filter and rec-hecked the system. We were warm and snug after his dedicated service! Thanks for the GREAT experience.

Plumber found & resolved multiple problems, at least one of which I was unable to resolve on my own.

Excellent! Timely, professional and knowledgeable! Mark and Joel Rock!

Randy provided outstanding service! He researched our tub that we moved from Indiana and performed extensive quality work to discreetly power the tub in a difficult location. Superb customer service!

Bad. They could not identify the problem and charged me!

The service was excellent, it was hot that day and they came out and serviced our air conditioning unit almost immediately and they did a great job. High Quality with a reasonable price.

Mark had a new faucet in his truck installed

The technician showed up as scheduled. He explained to me what the issue was; rewired the existing switches. I was charged for a standard service call. I'd definitely call Wm Masters again!

The plumber arrived 1/2 hour late after going to the wrong house. We ended up getting charged for this time. The plumber worked on the sink first. After I explained what the problem was and expressed concern it might be a venting problem, he got out the power auger and proceeded to auger the drain for about 20 minutes. He then said, "let's go to the basement and check the pipes. I hope I didn't put a hole in one of the pipes." Not exactly words to build confidence. He then said the problem was fixed. He said the toilet noise was due to a faulty valve. He did not have the part with him and had to go purchase it. After replacing the part, the noise was gone. Later that day, the noise returned, and I noticed the sink was backing up again. I called, and he came back out, augered the sink again, then said "it was some kind of venting problem." Really? He said he would give me the names of companies who dealt with that issue, but never followed up. He determined the toilet noise was coming from the assembly inside of the tank, and replaced that. The problem was solved, but the assembly has a very slow leak which causes the toilet tank to fill up at various intervals when we are not using it. In short, he misdiagnosed both problems and we essentially paid $270 for a $12 part that was not installed properly. We will not be using this company again.

Arrived on time. Was very professional and knowledgeable. Only recommended part replacement if it was what was truly needed. Price is a little higher than some, but still reasonable.

Brenda is my regular, and is always prompt, professional and competent.

Excellent. Everything was done to expectations

Tech was thorough and unit has been running great!

Everything was done as expected. The technicians were friendly and helpful when explaining the new system.

Showed up on time and did a great job.

They've always done a really good job for me. Overall, they're very good.

I've used them several times. I would use them in the future.

The complaint I had with them was that I think their prices were a little bit high, but they worked with me on the price.

They do what they say they are going to do.

My experience with them have been consistently good. I trust them to do good work at a fair price.

I would absolutely use them in the future.

Brenda did excellent work and exceeded my expectations. She arrived on time and completed the whole job in less than 3 hours - quicker that I expected. I have insulated and air-sealed rim joists and instructed Brenda to do as little damage as possible to the insulation to minimize my repairs afterward. She was able to braise in the shut-off valves and frost-proof faucets while doing very little damage to the insulation. Brenda explained everything she was going to do and gave me advice on how to winterize the faucets so there would be no chance of burst pipes. I was very pleased with the overall experience and would use William Masters for plumbing repairs again.

Luke and Simon were prompt, very professional and courteous, and treated my home with the care they would their own home. They explained all of the work they were going to do before starting. They worked quickly and efficiently. I was very pleased with the outcome and would highly recommend Wm. Masters to anyone!

They were professional on the initial phone call and acted professional in person. Ignoring the fact that they made my situation worse than it was before they came.. Not professional!