Re-Bath of Illinois

If I could rate a 0, I would. The salesman that came to my house made many promises and created a contract with the work that we discussed. After that, a consultant came to take more measurements, and stated that he was concerned with some of the items in the contract, and advised that the new faucets that we had discussed for the shower and tub could not actually be replaced within the quoted amount, and I would need to instead choose options of the same brand as the existing faucets (with were both different brands). A couple weeks later, yet another consultant came for what I was told were more measurements. This time, I was informed that both the salesperson (who they stated was no longer with the company) and the first consultant had provided me incorrect information, and in order to change the faucets, I would need to pay over a thousand more to have the valves changed out, and also that the subway tile for the shower that was in the contract could not be completed as quoted, and I would instead need to replace the entire shower unit for yet thousands more. He advised the only thing they could do at this point was to cancel their contract and refund me in full, since the salesperson also had required payment in full at the consultation. After many texts and unanswered called, I finally got a refund about a week later. This company is awful, and I would not recommend to anyone. I don't understand how it is legal to have a customer sign a contract and pay up front for work that they later attempt to extort more money for and are not able to complete in the first place.