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Pro Air Heating & Cooling

Heating and Air Conditioning, Fireplaces, Chimney Caps,

About us

Pro Air has been an established business in the community since 1990. We specialize in residential and commercial service and sales. Helping customers achieve maximum comfort is our main objective! We are a Carrier Factory Authorized dealer, which allows us the opportunity to offer our customers the finest and most efficient HVAC and GeoThermal systems available. Financing available. Additional Email: service@proairhvac.com.

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning Installation, Maintenance, & Repair. Electrical. Geothermal. Fireplaces. Duct Cleaning. Air Balancing. Zoning. Energy Auditing. Ductless Mini-Splits. Generator Service. Humidifiers. Filtration Systems.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.960 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 60 reviews

M Sherwood L.
11/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Dustin and Ryan did a great job. Very neat installation - and cleaned up after.
Description of Work: Garage heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

David S.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
The technition identified the problem quickly and completely checked the entire system and found one additional problem that he fixed as well all at a very good price.
Description of Work: A/C stopped working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I called for an appointment on one of the hottest days of the year and they came out before their scheduled time (they called first to make sure it was OK to come early). The tech that came out was very professional, friendly, and knowledgeable. After some investigation he found that all it was was the drip tube was not angled exactly right. He added a piece to make sure the water went down the drain and the problem was solved. He even went outside to test and inspect the outside unit as well. The price was much less than I expected. They have a customer for life.
Description of Work: My A/C home unit was leaking water from somewhere in the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Matthew F.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Reached out to them when company I had contract with didn't show when no heat. Pro Air has come by for emergency repairs for both heater and A/C. Came as promised, reasonable priced and did excellent work.
Description of Work: Heating and A/C maintenance and repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly D.
05/2017
5.0
heating & air conditioning/hvac, fireplaces
  + 0 more
Very well. He identified the problem quickly and fixed it within a few minutes. I was very pleased.
Description of Work: Fixed our gas fireplace which would not light.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Stephanie H.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
ProAir is a wonderful company. The technicians were wonderful, especially Daren. They were friendly and explained everything as they went on. They did an amazing job from start to finish. I would highly recommend using ProAir .
Description of Work: Needed new A/C unit and furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kent C.
10/2016
2.0
heating & air conditioning/hvac
  + -1 more
They made 3 trips in less than 2 weeks and charge $900 for repairs to finally tell me I needed to replace my AC. The first trip the service man replaced a capacitor which he said was ok but would need to be replaced at some point. He also add 2 pounds of Freon to the outside unit. A few days later the AC quit again. They came out again and he changed the air filter with a low resistance filter. He also thought I was leaking Freon and added a leak preventer to the system. A few days later the AC quit again. They came out again and replace the blower motor. He said the Freon looked good but said I may have to buy a new AC system. A few days later the AC quit again. This time I called a different company and within 10 minutes they told me the Freon had leaked out completely and that I would need to get the evaporator replace. This new company didn't charge me anything for their visit. 3 visits from Pro Air and $900! I could have had the evaporated replaced for that. I will be using another company to replace my AC.
Description of Work: My home air conditioner stopped working and needed repair.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$900

Response from Pro Air Heating & Cooling
Our experience was a bit different than this. We were indeed out at Mr. [Member Name Removed]' house for service 3 different times. They were however a very unfortunate series of LEGITIMATE service calls. Some customers opt to try band-aid solutions on their systems and then ultimately, the HVAC company receives the blame for those decisions. We are now "the bad guys" because the customer chose to limp his system along instead of considering replacement options when our technicians recommended it. When Mr. [Member Name Removed] first called on 9/7 to report a problem with his system, he indicated that "the outdoor unit comes on, but the blower motor inside won't run". Our technician found that the blower motor capacitor was defective, preventing the blower motor from running. Our technician replaced the capacitor and the motor started running again. The motor was not running when we arrived and it WAS running when we left due to capacitor replacement. Mr. [Member Name Removed] is indicating that the capacitor replacement was an unnecessary fix; however, had it not been done, the blower motor still would not have functioned, which would prevent the AC from working. After the system was up and running, our technician tested the remaining components and found the system 2 pounds low on freon. The customer chose to have freon added to the system at that time. When an AC system has a leak, the leak does not go away unless a repair/replacement is done. If a system is low on freon and customers choose to add freon, sometimes the freon lasts a year and sometimes it lasts a day...it is all dependent on how small or large the leak is at that time and gets as it continues to run. Our technicians inform customers of their options. Mr. [Member Name Removed]' system ran successfully for 3 weeks before he called us again for service. On 9/21, he indicated that he was again having trouble with his AC system. Our technician went back out and did recommend he not use the particular filter that he had in, but also found the system 1 pound low on freon again. We have our customers sign off on our work orders so that they are clear on what has taken place. Per the signed work order: "Discussed options with customer. He elected to try Easy Seal leak stop at this time. Cannot guarantee this will stop the leakage." Easy Seal leak stop can work in some applications, but as our technician informed Mr. [Member Name Removed], it is not a guarantee. They describe to customers that Easy Seal as a sort of "fix-a-flat" for an AC system. When customers DON'T WANT TO REPLACE, they typically opt for the band-aid approach. That was what happened in this instance. The system again ran until 9/26 at which point in time, we were called out yet again only to discover that the blower motor had failed. At this time, Mr. [Member Name Removed] authorized blower motor replacement. We received a phone call from Mr. [Member Name Removed] on 10/7 complaining about his service and indicating that he had another company out for service and the system was completely empty of freon. He informed us that he was disappointed with the service that he had received and that he would like a bill reduction. He said that we should have recommended replacement from the get-go. Truth of the matter is that our technicians discuss options with customers on each call. We are not pushy and follow the direction that the customer wants to follow. Mr. [Member Name Removed] chose to add freon to the system on TWO separate occasions and when informed that he needed to replace his AC on the, he chose the quick repair to try to get through. The blower motor going out was a completely separate event to the freon being low, yet we were supposed to somehow foresee that the motor would fail. He said that the blower motor was an issue on the first call and that we should have known that it needed to be replaced at that time. Yet, on the first call, the blower motor worked just fine after replacing the defective capacitor. We DO NOT REPLACE ITEMS THAT DO NOT NEED TO BE REPLACED. We DO NOT charge customers for repairs that do not need to be done. After replacing the defective capacitor, the blower motor was running fine. In the end, we did reduce some of the diagnostic charges that Mr. [Member Name Removed] had received, because we do not like to have multiple calls result in additional service for customers. We strive hard to provide excellent customer service to our customers, as is illustrated in our numerous other reviews.

Matt S.
09/2016
4.0
heating & air conditioning/hvac
  + -1 more
Great! It was a Sunday night in January. Freezing. The guy came out within 20 minutes of the call and replaced it.
Description of Work: Thermocouple went bad

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

MICHAEL H.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
He was very knowledgeable about my heater. The gentleman was verry helpful and did a great job.
Description of Work: He did a seasonal tune up on my heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

lynn P.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
It was a very positive experience. They were able to get to the house the same day I called them.
Description of Work: The furnace wasn't lighting, so they came in and diagnosed it and found out it was just a clogged burner. They repaired it right on the spot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Jeffrey M.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were good. They did an excellent job. They were quick and fast.
Description of Work: I used Pro Air Heating & Cooling. They put in a new air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara L.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
Technician was on time, quite nice and did the job quickly. Coupon was honored without a hitch.
Description of Work: Basic maintenance on furnace for the winter season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ernie H.
03/2015
5.0
chimney caps
  + -1 more
They were wonderful. The prices were great and the got a cap that matched the chimney. They have great phone manners also. They came out the same week I contacted them.
Description of Work: They replaced a chminey cap

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary M.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. We were pleased with them. I would give them an A. They were prompt, efficient and helpful. I would use their service again. I though the price was really good. We were happy with what they did. I didn't have any problems with punctuality and professionalism.
Description of Work: I purchased a big deal for Pro Air Heating & Cooling. They did a yearly check of our furnace system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Donny B.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
I contacted the company after hours and they were very responsive. They were out within 25 minutes of my call. The technician was very nice and courteous. He was able to easily repair the issue. I have used the company several times in the past. They are very reliable and dependable. Gary has been doing the job for at lest 30 years and always does a great job.
Description of Work: I hired the company to take a look at the boiler in an apartment building I own.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Edward B.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went well,,,did not try to sell me something I really did not need....refreshing.
Description of Work: Inspected furnace, cleaned as needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Emily R.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
The tech was professional and easy to work with. He told me what he was going to do and then explained the results of his tests after he was done. He didn't ask me to buy anything or suggest that we fix anything that wasn't broken. We have used this service for a year now and have been pleased.
Description of Work: Annual furnace maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Ken P.
10/2014
3.0
heating & air conditioning/hvac
  + -1 more
We called them for a furnace repair. They looked at it and said we needed a new furnace and they gave us a bid on one. There was no repair made and I assume bids on new furnaces are free so I wonder if we can still use the $79 Angie's List payment on a different repair in the future.
Description of Work: We called them for a furnace repair. They looked at it and said we needed a new furnace and they gave us a bid on one.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$79

Response from Pro Air Heating & Cooling
We are sorry to hear that you feel the way you do about the service that was performed. Our storefront offer is for a "Seasonal Tune-Up", not a "repair" as you state in your review. Our technician did indeed perform the tune-up, including but not limited to: cleaned and inspected burners and pilot assembly. Inspected wiring and connections, gas piping, flue piping, filter, blower assembly. He then relit the pilot and checked operation. One of the last steps of our process is to use a tool that measures CO readings...it was then that we determined that the level in your flue exceeded national safety standards and we therefore turned the furnace off for health safety reasons for the occupants. All parameters of the "tune-up" that you purchased were performed by our company. It was very unfortunate that in the end we determined your furnace was unsafe for operation; however, we did quite a bit more than just provide an estimate for replacement as you mentioned above. We did indeed provide the service that was purchased from our storefront and stand behind our work.

Donny B.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went well... just think that the price was too much!
Description of Work: They inspected multiple furnaces and a boiler prior to me closing on these properties. They sent two guys and got it done in a little over an hour.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$395

Jack S.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Everyone at Pro Air was wonderful, they all very kind and answered all our questions. Just like clockwork they installed our new furnace and air conditioner in one day. They also explored rebates options for me at the local power companies, recommended an upgrade to the system to take advantage of those rebates, and even completely processed one of the rebates for me. Customer service was outstanding. I called a number of other dealer in my area over the holidays and left telephone messages, but never heard back until after the holidays. With Pro Air, Denise Mayes answered the phone immediately, sent technician Andy out that same afternoon to inspect our furnace, and emailed a proposal that evening - on New Years Eve. Then she answered my email questions with 2 fast replies even on New Years Day! She provided the best customer service I've ever seen! Andy was great too, and so were the installers Ryan and Darren! So I am really impressed by Pro Air!
Description of Work: I and extremely satisfied with the dealer Pro Air. They even changed their busy schedule to install our new furnace ASAP, since our old furnace was leaking trace amounts of carbon monoxide.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donny B.
02/2014
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
These guys are great! I've used them twice in the last month to repair a boiler and thermostat. They came the same day and fix the problem within minutes. Extremely professional and courteous!!! I will definitely use them again.
Description of Work: Fix the boiler / thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Dean M.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
Furnace is working and will have to update later on the central air.
Description of Work: Pro Air replaced our old furnace and central air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,800

Ernie H.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I would recommend and use them again in the future.
Description of Work: They were wonderful and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Matt S.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I can't remember his name but the man that came was a service tech that came late on a Sunday when our furnace was not working. He was prompt and very professional. He fixed the problem and the charges were reasonable considering the circumstances. I would call them again to work on my HVAC.
Description of Work: I used C AND E HEATING AND AIR CONDITIONING INC

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$157

Emily R.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
The tech spent plenty of time checking the furnace, letting it run to make sure it wouldn't over heat. He made sure that all parts were functioning correctly. We had a problem with our furnace several days later, and they came out to look at it. It turned out to be that our thermostat had gotten bumped and was not making a good connection. They were very helpful and didn't even charge us for that visit. Very professional and helpful. Will keep their number handy for future A/C and heating needs.
Description of Work: Winterizing checkup on Furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75
    • 1(current)
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Contact information

2701 S Main St, Bloomington, IL 61704

www.proairhvac.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Fireplaces,
Chimney Caps,
Air Duct Cleaning,
Water Heaters,
Plumbing,
Generator,
Dryer Vent Cleaning,
Electrical

FAQ

Pro Air Heating & Cooling is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Pro Air Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Pro Air Heating & Cooling offers free project estimates.
Yes, Pro Air Heating & Cooling offers eco-friendly accreditations.
No, Pro Air Heating & Cooling does not offer a senior discount.
Yes, Pro Air Heating & Cooling offers emergency services.
Yes, Pro Air Heating & Cooling offers warranties.
Pro Air Heating & Cooling offers the following services: Heating & Air Conditioning Installation, Maintenance, & Repair. Electrical. Geothermal. Fireplaces. Duct Cleaning. Air Balancing. Zoning. Energy Auditing. Ductless Mini-Splits. Generator Service. Humidifiers. Filtration Systems.
Ask for details.

Contact information

2701 S Main St, Bloomington, IL 61704

www.proairhvac.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed