Martin Brothers Outdoor Power

I brought the lawnmower in approximately May 5th. I was simply told they would give me a call when they had an estimate for me. 3 Days later I called to see what was going on, and I was told it hadn't been looked at yet, but they should get to it that day. They called back later to give me the estimate and I gave them the go ahead to fix it. About 3 1/2 weeks later i call to enquire about the lawnmower, was put on hold as they seemed to look for the account, then told they had to order a part, but amazingly, it should be ready the very next day. 3 more days pass and I again call back. Again I am put on hold to seemingly look for the account, then told I will be given a call back as soon as possible...why I don;t know. I am called back an hour and a half later and told that it is ready. I go in to the place and have a discussion with the manager of the service dept. about my concerns about their customer service and am essentially given a half hearted at best apology, all the while being told that my particular machine is difficult to get parts for and that ordering takes a long time. I was also given the excuse that this is their busy time, making these things take longer. When I then asked as to why I wasn't initially told on the phone any of these excuses as to why it may take 3 weeks he had no answer. When I asked why I wasn't told when I brought it in that it may take 4 days to be looked at, he had no answer. When I asked as to why the only contact made between the two of us was generated by me, the supposed customer, he had no answer. I was constantly treated as though they were doing me a favor on their time by fixing my mower. I understand that my push mower is not their big ticket item and that they have bigger fish to fry, but I am still employing their service and even when I brought my concerns forth to the manager fo that department, I was given the standard "I apologize sir" and an excuse in the next sentence, and then essentially dismissed. Maybe these guys have this particular market cornered here, but I can only hope they will eventually be there own undoing with these policies. the only thing I'll say is that at least the lawnmower works now.....never never again.