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Individualized Repair

Lawn Mower & Power Tool Repair, Electronic Gadget Repair, Pool and Spa Service

About us

Tool and small engine repair experts focused on providing high-quality service and customer satisfaction … Free pick up and delivery on most items. Family owned & operated, servicing all major brands.

Business highlights

17 years of trusted experience

Services we offer

We repair small engines of all kinds. Lawn mowers, snow blowers/throwers, generators, power washers, tillers, chainsaws, weed eaters, air compressors, etc. We offer repair on all pneumatic and electric tools (nail guns, staple guns, air free tools, cordless tools, saws, drills, electric motors, air compressors, battery operated tools and much more.

Services we don't offer

We do not offer commercial/residential installation of equipment of any kind

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

5.037 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
5.0
punctuality
4.9
Showing 1-25 of 37 reviews

Andrew H.
04/2023
5.0
lawn mower repair
  + -1 more
This company makes everything easy. They pick up and return free of charge. They have helped with both a mower and snow blower and I have nothing but positive things to share. Will always use them for my service work.
Description of Work: Mower needed a tune up to be ready for summer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Individualized Repair
We appreciate your business and review!! Thank you for the kind words and letting us know your experience!

Ryan H.
01/2021
1.0
electrician, lawn mower repair
  + 0 more
Was contacted and notified when they would come by to take a look at the snow blower. They never showed up and never notified me that they were not going to do so. Martin is obviously flaky and in over his head.
Description of Work: Snow plow fixed

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0


Response from Individualized Repair
[Member Name Removed], once again I apologize for this. We dropped the ball and made a mistake by not getting you on the pick up list. This was the first pick up day after one of the worst ice storms in years. I tried to offer a steep discount and rectify the situation to no avail. We failed you and I am sorry.

John P.
12/2020
5.0
lawn mower repair
  + -1 more
As expected from from prior experience - pickup of snowblower happened when promised; trouble shooting of needed repairs & maintenance happened within couple days; was contacted & repairs explained, & quoted price on servicing to get approval; servicing done & was contacted for delivery. Even during Christmas holiday time, service & handling time was awesome! I highly recommend the mechanics at Individualized Repair...top notch abilities and very affordable prices. Customer service excellent too. Well done!
Description of Work: Snowblower maintenance, repairs & tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Individualized Repair
Thank you for your kind words [Member Name Removed], it is always a pleasure dealing with you! We appreciate your business!

Erik T.
11/2020
5.0
lawn mower repair
  + -1 more
I just wanted to send along a note of thanks for fixing up our snowblower in a very reasonable timeframe and within the quoted amount!
Description of Work: Carburetor repair/replacement, pull string replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karyl C.
10/2020
5.0
lawn mower repair, electronic repair
  + 0 more
All interaction with Individualized Repair was easy, professional, reasonable cost, and timely return. Martin kept me apprised of the progress. He and his staff were friendly, helpful and safe - hello Covid! Thank you! When something next is acting up, Individualized Repair is my first call.
Description of Work: Small engine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda C.
03/2020
5.0
lawn mower repair
  + -1 more
Excellent, great customer service. Would highly recommend.
Description of Work: Lawnmower servicing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Individualized Repair
Thank you. It was a pleasure dealing with you!

James M.
02/2020
5.0
lawn mower repair
  + -1 more
Runs great and got my mower back in no time.
Description of Work: Tune up on push mower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Individualized Repair
Thank you for your business

Larry E.
07/2019
5.0
lawn mower repair
  + -1 more
Great. Had a small hiccup that was identified and fixed immediately.
Description of Work: mower repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Individualized Repair
Thank you for your review!

Randall F.
12/2018
5.0
lawn mower repair
  + -1 more
Great service from Individualized Repair. Speedy service both in communication and work performed. Door to door pickup and return. Contacted them via Angie’s List because my snowblower wouldn’t start. They provided an estimate and probable cause and the estimation was on target.
Description of Work: Snowblower maintenance/repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

Response from Individualized Repair
Thank you for your kind words. It was a pleasure working with you. Thank you for your business!

M C.
09/2018
5.0
lawn mower repair
  + -1 more
They were EXTREMELY receptive and service oriented. Love that they pick up and drop off. In addition, received a new blade from the factory which did not seem sharp. They came back and further sharpened. Great service and great outcome. Highly recommend!!!
Description of Work: Lawn mower service and maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Individualized Repair
Thank you for your business!!

Kara S.
07/2018
5.0
lawn mower repair
  + -1 more
Exceeded all expectations on all levels. Not only was the cost less than I thought it would be, but everything was taken care of incredibly promptly. I am already a lifelong customer.
Description of Work: My push mower wouldn't start

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$48

Response from Individualized Repair
We are glad to be able to help out in any way possible! Thank you for your business!!

Rita H.
06/2018
4.0
lawn mower repair
  + -1 more
Martin did a good job and it cuts great now! They offer free pickup and delivery which was a big help for me.
Description of Work: Riding lawn mower blades needed replaced and the deck needed to be leveled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Response from Individualized Repair
Thank you so much! Glad we could get you back up and mowing. It looks like we missed a few punctuality points so i apologize if we did not meet your expectations in any way! Any pointers for for the future? Thank you for your business!

Ryan D.
05/2018
5.0
lawn mower repair
  + -1 more
Excellent service! My mower fired up on the first pull and runs like it was brand new.
Description of Work: mower repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Individualized Repair
Always glad to hear this. Thank your for your business!

Chris V.
05/2018
5.0
lawn mower repair
  + -1 more
I found Individualized Repair during a google search for lawn mower repair companies, and reached out to them via their online contact form. I got a prompt, courteous response, and the next day my lawn mower was picked up, repaired, and dropped of back on my front porch without any hassle from me. Every step along the way, whenever I had a question, it was answered without hesitation. I was so impressed with the speed, quality, and pricing of this service. I'm still in awe. They were incredibly friendly, left a detailed invoice with everything that they did on the unit, and even got everything paid up over the phone so that there were no issues afterward. I will not hesitate to use them again for any small engine issues, and will gladly recommend them to friends and family in need of service.
Description of Work: My lawn mower stopped working halfway through my lawn, and I had no idea what the issue was

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Individualized Repair
Thank you for your kind review! So glad we were able to help out! We strive to be fast and affordable without sacrificing quality or customer service. We appreciate your business and thank you again!

Stew F.
05/2018
5.0
lawn mower repair
  + -1 more
I am very impressed by Martin and Individualized Repair! The pickup and delivery is so convenient. They do fast, thorough, quality work and they stand behind it. Getting my mower extensively serviced was comprehensive and completely hassle-free. I highly recommend this business.
Description of Work: Lawn mower service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Individualized Repair
Thank you so much! We try to keep our services hassle-free as possible because everyone has something better to be doing with their time. Thank you for your business and we appreciate your review!

Bernard H.
03/2018
5.0
lawn mower repair
  + -1 more
My Snow Blower wouldn't start. Martin picked it up from my home, serviced it, rebuilt the carburetor, adjusted the snow chute, cleaned it up. It starts on one pull. He delivered it back in a couple of days. Looks and runs like new!
Description of Work: Martin Picked up my Snow Blower and Returned like new

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Individualized Repair
Glad to have it starting easily for you. Thank you for your business and review!!

James N.
01/2018
5.0
lawn mower repair
  + -1 more
Snowblower works like it's brand new off the showroom floor. Parts and labor fees are very fair.
Description of Work: Snowblower would not start. Carb, fuel tank, and fuel lines cleaned and flushed. Oil was changed also. During safety inspection a problem was found with the drive system. New parts were installed and tested.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Individualized Repair
Thank you for your business!

Karen S J.
09/2017
5.0
lawn mower repair
  + -1 more
The service was excellent. I recommended him to my neighbor. He also had a tuneup/checkup completed on his Simplicity riding lawn mower and was very satisfied. We both will be repeat customers. Martin is punctual, neat in appearance, respectful, knowledgeable, meticulous, cleans up when work is completed, and even takes his trash with him!! I have highly recommended him to my neighbors and friends.
Description of Work: My Toro Personal Pace Self Propelled lawn mower wouldn't pull backwards. Martin ordered and installed new rear wheels. Solved the problem. He also completed a thorough tuneup/checkup. Works great again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Individualized Repair
Thank you, it was so nice working with you both. Look forward to it in the future and thank you for your business!

Benjamin D.
08/2017
5.0
lawn mower repair
  + -1 more
I submitted a service request on Tuesday night and heard back from Martin first thing on Wednesday morning. They worked my home into their route and picked up my mower that morning. On Friday, I received a call and email indicating the mower was repaired and asking if I was available drop off. The issue ended up being a failed ignition coil. Overall, the service was outstanding and I look forward to having them tune-up my mower seasonally.
Description of Work: My push lawn mower failed to start. Previously throughout the Summer the mower would either fail to start or would die halfway thorough mowing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Individualized Repair
Thank you very much for the kind word! We are always glad to help out. Look forward to working with you in the future!

Helmut Z.
06/2017
5.0
Service was quick, on time and inexpensive.
Description of Work: Needed super stuck oil filter removed from riding mower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Individualized Repair
Thank you for your kind review! Always glad to help!

Jeffrey S.
06/2017
5.0
lawn mower repair
  + -1 more
Had it back within the week at a very reasonable price.
Description of Work: Weed trimmer was running rough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Response from Individualized Repair
Thank you for your review, glad you were satisfied with our services!

Bernard H.
06/2017
5.0
lawn mower repair
  + -1 more
Service was performed by next day. Wish they would have cleaned-up the mower deck. It still had lawn dust from regular use, but it was serviced as charged, and runs like new. Starts on one pull. Martin was very courteous and knowledgeable. Would use their service again.
Description of Work: Tune up, new blade, new pull handle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Individualized Repair
So glad to hear everything is working well for you! I think maybe we got into a rush knowing you wanted it back very soon to get mowing and overlooked the upper deck cleaning of your mower. This should not happen and I appologize for that. Next time we will slow down and pay more attention to asthetic details like we should. Thank you [Member Name Removed]!

Jim S.
05/2017
5.0
lawn mower repair
  + -1 more
Fantastic! Runs better now than it did when brand new.
Description of Work: Martin did a great job of tuning up my 25cc Weed Eater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Individualized Repair
So glad we could help you with your string trimmer. Thank you!

Teresa V.
05/2017
5.0
lawn mower repair
  + -1 more
Work was done and lawn mower now runs great! Loved that they picked it up and delivered back in a couple days. Reasonably priced. I will call them again when I am needing it serviced.
Description of Work: Maintenance and repair to lawn mower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Individualized Repair
Thank you, we enjoyed working with you [Member Name Removed]!

Warren S.
03/2017
5.0
lawn mower repair
  + -1 more
I like their personalized service. They were prompt and they came to my place to do the work. They are a small company and it was the owner who showed up.
Description of Work: They have tuned up two lawn mower engines for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Individualized Repair
Thank you so much, we are always glad to help!
    • 1(current)
    • 2

Contact information

607 Hannah St, Bloomington, IL 61701

http://www.IndividualizedRepair.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Trade License Number
4096318
Trade License Locale
Normal, il
Trade License Authority
Mclean Co
Trade License Expiration
07/12/2019
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Lawn Mower & Power Tool Repair,
Electronic Gadget Repair,
Pool and Spa Service

FAQ

Individualized Repair is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:30 PM

Tuesday: 9:00 AM - 5:30 PM

Wednesday: 9:00 AM - 5:30 PM

Thursday: 9:00 AM - 5:30 PM

Friday: 9:00 AM - 5:30 PM

Saturday: 9:00 AM - 12:00 PM

Individualized Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Individualized Repair offers free project estimates.
No, Individualized Repair does not offer eco-friendly accreditations.
No, Individualized Repair does not offer a senior discount.
No, Individualized Repair does not offer emergency services.
Yes, Individualized Repair offers warranties.
Individualized Repair offers the following services: We repair small engines of all kinds. Lawn mowers, snow blowers/throwers, generators, power washers, tillers, chainsaws, weed eaters, air compressors, etc. We offer repair on all pneumatic and electric tools (nail guns, staple guns, air free tools, cordless tools, saws, drills, electric motors, air compressors, battery operated tools and much more.
We do not offer commercial/residential installation of equipment of any kind

Contact information

607 Hannah St, Bloomington, IL 61701

http://www.IndividualizedRepair.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 12:00 PM