Individualized Repair

This company makes everything easy. They pick up and return free of charge. They have helped with both a mower and snow blower and I have nothing but positive things to share. Will always use them for my service work.

Was contacted and notified when they would come by to take a look at the snow blower. They never showed up and never notified me that they were not going to do so. Martin is obviously flaky and in over his head.

As expected from from prior experience - pickup of snowblower happened when promised; trouble shooting of needed repairs & maintenance happened within couple days; was contacted & repairs explained, & quoted price on servicing to get approval; servicing done & was contacted for delivery. Even during Christmas holiday time, service & handling time was awesome! I highly recommend the mechanics at Individualized Repair...top notch abilities and very affordable prices. Customer service excellent too. Well done!

I just wanted to send along a note of thanks for fixing up our snowblower in a very reasonable timeframe and within the quoted amount!

All interaction with Individualized Repair was easy, professional, reasonable cost, and timely return. Martin kept me apprised of the progress. He and his staff were friendly, helpful and safe - hello Covid! Thank you! When something next is acting up, Individualized Repair is my first call.

Excellent, great customer service. Would highly recommend.

Runs great and got my mower back in no time.

Great. Had a small hiccup that was identified and fixed immediately.

Great service from Individualized Repair. Speedy service both in communication and work performed. Door to door pickup and return. Contacted them via Angie’s List because my snowblower wouldn’t start. They provided an estimate and probable cause and the estimation was on target.

They were EXTREMELY receptive and service oriented. Love that they pick up and drop off. In addition, received a new blade from the factory which did not seem sharp. They came back and further sharpened. Great service and great outcome. Highly recommend!!!

Exceeded all expectations on all levels. Not only was the cost less than I thought it would be, but everything was taken care of incredibly promptly. I am already a lifelong customer.

Martin did a good job and it cuts great now! They offer free pickup and delivery which was a big help for me.

Excellent service! My mower fired up on the first pull and runs like it was brand new.

I found Individualized Repair during a google search for lawn mower repair companies, and reached out to them via their online contact form. I got a prompt, courteous response, and the next day my lawn mower was picked up, repaired, and dropped of back on my front porch without any hassle from me. Every step along the way, whenever I had a question, it was answered without hesitation. I was so impressed with the speed, quality, and pricing of this service. I'm still in awe. They were incredibly friendly, left a detailed invoice with everything that they did on the unit, and even got everything paid up over the phone so that there were no issues afterward. I will not hesitate to use them again for any small engine issues, and will gladly recommend them to friends and family in need of service.

I am very impressed by Martin and Individualized Repair! The pickup and delivery is so convenient. They do fast, thorough, quality work and they stand behind it. Getting my mower extensively serviced was comprehensive and completely hassle-free. I highly recommend this business.

My Snow Blower wouldn't start. Martin picked it up from my home, serviced it, rebuilt the carburetor, adjusted the snow chute, cleaned it up. It starts on one pull. He delivered it back in a couple of days. Looks and runs like new!

Snowblower works like it's brand new off the showroom floor. Parts and labor fees are very fair.

The service was excellent. I recommended him to my neighbor. He also had a tuneup/checkup completed on his Simplicity riding lawn mower and was very satisfied. We both will be repeat customers. Martin is punctual, neat in appearance, respectful, knowledgeable, meticulous, cleans up when work is completed, and even takes his trash with him!! I have highly recommended him to my neighbors and friends.

I submitted a service request on Tuesday night and heard back from Martin first thing on Wednesday morning. They worked my home into their route and picked up my mower that morning. On Friday, I received a call and email indicating the mower was repaired and asking if I was available drop off. The issue ended up being a failed ignition coil. Overall, the service was outstanding and I look forward to having them tune-up my mower seasonally.

Service was quick, on time and inexpensive.

Had it back within the week at a very reasonable price.

Service was performed by next day. Wish they would have cleaned-up the mower deck. It still had lawn dust from regular use, but it was serviced as charged, and runs like new. Starts on one pull. Martin was very courteous and knowledgeable. Would use their service again.

Fantastic! Runs better now than it did when brand new.

Work was done and lawn mower now runs great! Loved that they picked it up and delivered back in a couple days. Reasonably priced. I will call them again when I am needing it serviced.

I like their personalized service. They were prompt and they came to my place to do the work. They are a small company and it was the owner who showed up.