Everything from helping us pick out the tile to the installation went very well. All of the employees are very nice and helpful. They all displayed the utmost professionalism and were very knowledgeable and informative. The installers showed up right on time and finished in a timely manner.
Description of Work: They installed marble floors in the kitchen in our 1200 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,625
Kerri T.
05/2007
1.0
home remodeling
+ -1 more
The project was not completed.
Description of Work: When I called Ray, we were able to make an appointment immediately, and he came to the house to do an estimate, but we never heard from him again. We called to see if one was forthcoming; he said he was busy and that we would get one the next day, but never heard from him.
Rating Category
Rating out of 5
professionalism
1.0
$10,000
05/2006
5.0
home remodeling
+ -1 more
They are very dependable. The prices seemed fair for the work that was done. I'm going to have them back to begin the remodeling work to the kitchen (granite counter tops, new appliances). I've used them many times and will continue to use them.
Description of Work: Had them come out to prep kitchen and guest room to be upgraded in the near future.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOHN Z.
02/2006
2.0
home remodeling
+ -1 more
I have been waiting for a call on the price. He was out there 3 weeks ago. Said he would send a list with a price.
Description of Work: No work.
Rating Category
Rating out of 5
Yes, I recommend this pro
ADRIENNE E.
11/2003
4.0
home remodeling
+ -1 more
THE ON-SITE WORKERS AND THEIR CRAFTSMANSHIP MET OUR HIGH EXPECTATIONS. THEY WERE ALWAYS WILLING TO EXPLAIN WHAT THEY WERE DOING. THEIR ATTENTION TO DETAIL WAS VERY GOOD. I DIDN'T FEEL 'NICKLED AND DIMED' WITH EXTRAS. THE PROJECT MANAGER WAS GOOD AS LONG AS I DID THE CALLING AND FOLLOW-UP (WHICH GOT ANNOYING AFTER AWHILE.) GETTING THE PUNCH LIST DONE AT THE END OF THE PROJECT WAS AN ISSUE. ONCE THEY HAD MOVED ONTO THE NEXT PROJECT, I DEFINITELY FELT LIKE WE HAD BEEN FORGOTTEN. FOR EXAMPLE, THEY LEFT OUR HOUSE IN MAY WITH AN UNFINISHED PUNCH LIST. ONE ITEM WAS THEY HAD ORDERED A PART TO REPLACE A FAULTY ONE. I MADE A FEW FOLLOW-UP CALLS OVER THE SUMMER WITH NO RETURN CALL. I FINALLY CALLED THE COMPANY OWNER IN SEPTEMBER. THE PART HAD ARRIVED IN THEIR WAREHOUSE IN JULY AND THEY DIDN'T NOTIFY US. ONCE I CALLED THE OWNER, THE PART WAS AT OUR HOUSE THE NEXT DAY. OVERALL, WAS VERY HAPPY WITH THEIR PRICE AND THEIR ON-SITE WORKERS. THEIR FOLLOW-UP AND COMMUNICATION NEEDS IMPROVEMENT.
Description of Work: HELPED US PICK OUT PRODUCT. DEMOLISHED OLD KITCHEN. INSTALLED CABINETS, COUNTERS, FLOOR TILE, LIGHTING, WALL TILE BACKSPLASH, PLUMBING FIXTURES, APPLIANCES, ETC. UPGRADED ELECTRICAL. RE-ROUTED HVAC. INSTALLED NEW ARCHWAYS (IT'S AN OLD HOUSE).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$43,000
GREG H.
06/2003
3.0
home remodeling
+ -1 more
RAY NEVER EVEN BOTHERED TO HAVE A WALK THROUGH AT THE CONCLUSION OF WHAT WAS JUST A PAINFUL SIX MONTHS-- NOT INCLUDING THE MONTHS JUST TO GET THE PERMITS. PLASTER FELL IN THE ADJACENT LIVING ROOM TO WHERE THEY WERE WORKING AND THEY NEVER EVEN OFFERED TO PAINT IT... THEY JUST PLASTERED OVER THE MESS AND LEFT IT FOR DEAD. THE CUSTOM SHELVING IS STARTING TO CURL, THE GUTTERS FOR THE ADD-ON ROOM CAUSE FLOODING IN THE BASEMENT BECAUSE THEY ARE SO INADEQUATE. THE EMERGENCY EXIT WINDOW INSTALLED IN THE BASEMENT UNDER THIS NEW KITCHEN LEAKS AND CAUSES A MESS. THE CUSTOM WOOD SIDING GUYS DIDN'T DO WHAT I ASKED-- JUST LAUGHED-- AND THE SIDING ALIGNMENT DOES NOT MATCH THE ORIGINAL IN SOME PARTS. THE PEOPLE SEEMED NICE ENOUGH BUT WERE WAY OUT OF THEIR LEAGUE ON THIS ONE. WE HAD THEM DO ANOTHER BATHROOM BEFORE THIS KITCHEN PROJECT, BUT RAY IS REALLY CREATIVE IN IMPROVING ON THE ARCHITECT DESIGNS SO HE DID ADD VALUE. BUT WHAT A PAINFUL DREADFUL SORRY MESS OF A PROCESS. THE RESULT: DECENT.
Description of Work: KITCHEN AND BATHROOM REMODELING. INSTALL CORIAN COUNTERS, BUILDOUT A 10X10 ADDON TO THE KITCHEN, SKYLIGHTS, BAY AND PICTURE WINDOWS, BUILD AND INSTALL OPEN SHELVING, DOORS, INSTALL THERMODOR RANGE, MIELE DISHWASHER, TRAULSEN REFRIGERATOR, HALOGEN LIGHTING. INSTALL ARTIST EDITIONS BY KOHLER IN EXISTING BATH.
Description of Work: CALLED MARCELLES FOR MINOR BATHROOM REMODELING PROJECT. RAY - THE OWNER, CAME OUT (30 MINS. LATE!!)TO DO ESTIMATE. SPENT A TOTAL OF 5 MINS. ESTIMATING. OVERALL, HE HAD AN EXTREMELY CONDESCENDING ATTITUDE. HAD TO F/U NUMEROUS TIMES OVER SEVERAL WEEKS TO EVEN GET A WRITTEN ESTIMATE. EXTREMELY POOR SALES & COMMUNICATION SKILLS. BASED UPON THIS EXP., WOULD NOT HIRE THIS CO. THE OWNER APPEARED NOT TO ENJOY HIS WORK, & ACTED AS THOUGH THE CUSTOMER WAS JUST A BIG BOTHER.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
ROBIN W.
01/2003
5.0
home remodeling
+ -1 more
DID THE WORK IN QUICK TURN-AROUND FOR LESS MONEY THAN THE ORIGINAL ESTIMATE. PLUS -- THE WALL PATCHINGS WERE FLAWLESS.
Description of Work: REPLACED RISER PIPES TO THE SECOND STORY OF OUR HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
JENNIFER L.
12/2002
1.0
home remodeling
+ -1 more
unknown
Description of Work: I NEED AN OLD FIBERGLASS TUB/SHOWER REPLACED IN MY BATHROOM. RAY CAME OUT FOR A REVIEW AT THE BEGINNING OF NOVEMBER AND HE SEEMED VERY PERSONABLE AND KNOWLEDGEABLE. I FELT HIS FIRM WOULD BE A GOOD FIT FOR US AND ASKED FOR A BID TO BE PREPARED. I HAVE CALLED HIM THREE TIMES, ONCE GETTING HIM PERSONALLY WHERE HE SAID HE WOULD BE GETTING BACK TO ME SHORTLY, AND THEN LEFT TWO MORE MESSAGES WITH HIS STAFF AND RECEIVED NO RETURN CALLS. I FOUND IT HARD TO BELIEVE THAT THEY WOULD BE SO UNRESPONSIVE TO SOMEONE WHO REALLY WANTED TO GIVE THEM BUSINESS.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
4.0
Yes, I recommend this pro
ROBIN W.
09/2002
5.0
home remodeling
+ -1 more
GREAT COMPANY -- I''D USE THEM AGAIN.
Description of Work: TILE BACKSPLASH IN KITCHEN AND NEW SOLID SURFACE COUNTER TOP.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
MICHELLE K.
09/2002
5.0
home remodeling
+ -1 more
WE ARE USING THEM AGAIN TO REMODEL OUR KITCHEN.
Description of Work: BATHROOM REMODELING, INCLUDING REGLAZING BATHTUB AND REMOVING AND REPLACING SHOWER WALL TILE.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
MARY P.
02/2002
5.0
home remodeling
+ -1 more
unknown
Description of Work: REPLACE KITCHEN COUNTER, FAUCET AND KITCHEN WALL TILE
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Marble and Granite,
Finished Carpentry and Woodworking,
General Remodeling,
Countertops and Backsplashes,
Ceramic Tile
FAQ
MARCELLES KITCHEN BATH & TILE LTD is currently rated 4 overall out of 5.
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
MARCELLES KITCHEN BATH & TILE LTD accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa