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Mr. Bamboo Inc

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Ceramic Tile,

About us

Bamboo, that’s our name! Bamboo is all we do! Since 1998! Our motto is “Save a tree, get Bamboo®” rings just as true today as in 1998 when we were founded. At Mr. Bamboo, we have provided our commercial grade bamboo flooring over decades to residential and commercial customers. Mr. Bamboo has learned that many consumers have had bad remodeling experiences in the past. When issues arise, many homeowners find themselves caught in the middle of a debate between the flooring manufacturer, distributors, flooring retailers and the installers. Mr. Bamboo made the decision to eliminate our sales to flooring distributors and retail outlets. We sale and install our bamboo flooring directly to homeowners.Mr. Bamboo created a revolutionary concept to the flooring industry. Mr.Bamboo is the FIRST flooring company on the market to offer a 25 Year Fully Transferable Residential Warranty (Warranty covers installation, finish and structural integrity).The warranty on Mr. Bamboo's flooring not only benefits the original purchaser but is also transferable for generations to come. Mr. Bamboo has been approved to franchise its business nationwide. Mr. Bamboo‘s solid bamboo floors are 100% harder than Red Oak, 80% harder than Hard Maple and most other hardwoods and therefore will not dent or scratch easily from pet claws, high heels, refrigerator and furniture movement. Mr. Bamboo's mission is to provide our commercial-grade bamboo flooring at the best possible price with professional installation and superior warranties to residential, commercial and builder customers.Please contact us to schedule an FREE In-home consultation. Additional company name - s&w International Group. Additional email - stevenw@swintlinc.com.

Business highlights

27 years of trusted experience

Services we offer

Mr. Bamboo is the FIRST flooring company on the market to offer a 25 Year Fully Transferable Residential Warranty (Warranty covers installation, finish and structural integrity). Call (630) 227-6600 Today for A Free In-home Consultation! The warranty on Mr. Bamboo flooring not only benefits you, the original purchaser, but is transferable to generations to come. Our flooring is 100% harder than red oak and 80% harder than hard maple. It is perfect for commercial and residential use…

Services we don't offer

Carpet, tile, laminate flooring

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

3.818 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
39%
4
28%
3
6%
2
6%
1
22%


Rating CategoryRating out of 5
quality
4.2
value
4.1
professionalism
3.9
responsiveness
3.9
punctuality
4.5
Showing 1-18 of 18 reviews

JT S.
10/2016
1.0
hardwood floor
  + -1 more
The installers were sloppy.....left dust all over the place. Need to get the couches cleaned after they were down. Hardly spoke English. Two months later had warping, they cut out a piece to see why it warped and then wanted to charge me to put the new repaired pieces in....what? Said that it was not under the warranty because of a crack in the cement. Well, if they did the installation correct, they would have sealed that crack. Told them to leave. Paid for REAL Professionals to do it. They missed out on 3 other jobs I would have recommended them. a house 3000 sg ft and 2 businesses over 40,000 sq ft. Do not use!
Description of Work: New Bamboo flooring through out the whole house.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$20,000

Philip W.
06/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy A.
03/2016
5.0
hardwood floor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,000

JT S.
11/2015
1.0
flooring contractor
  + -1 more
unknown
Description of Work: "Horrible installers, did not clean up. Owner refused to cover warranty when it warped and wanted to charge me to replace the section they cut out, saying it was water damage from a crack in the floor. Would not recommend to anyone. Bad business ethics.I used a different company to complete issue. |"
Rating CategoryRating out of 5

David N.
04/2015
1.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Mr Bamboo sold us bamboo flooring for our basement. They did so through their marketing using signage at home shows indicating that their product was, "ideal for sub-grade flooring in basements" and "works with radiant heating." This was exactly the combination we were looking for in our basement. They took measurements and connected us with this other company that sells radiant heating. We ordered flooring and heating from the two companies. They delivered the flooring and had it wait 10 days so it acclimated to the environment. The way their company works, you need to let them install the product. So it sat in our house for about 7 days until which they told us they do not install the radiant heat! Would have been nice if they told us about this inconvenience before getting us enthusiastic about the complementary radiant heating! Then, abruptly while we were working with them on scheduling a floor installation date, they decided this was not a job they wanted. They told us they were unsure whether their product would succeed or fail in our basement. In that basements can get condensation, they were unclear whether the flooring would warp. One of the reasons we liked the company was the 25 year warranty. They indicated that the only way they would install was if we were willing to forego the warranty and sign a statement to that end. We offered to prorate our payment to pay for materials only and install ourselves. They refused and they ended up leaving the entire project leaving us in a lurch. We were on a tight time table to complete the project since we had planned on guests staying soon thereafter. Mr. Bamboo refunded our deposit but also wanted a date to pick up the product. In doing so they caused us significant strife after not returning phone calls and dealing with us straight. In the end we indeed wound up with a bamboo product, from Cali Bamboo -- who were great-- they had a larger variety and selection, they were prompt and we did not have to rely on their installation. Their warranty is commensurate as well. It would have been nice if Mr. Bamboo had come to the conclusion that their product was inferior and they couldn't service us before putting us through all that stress. Horrible company. Little flexibility. We wound up saving about 30% going with Cali and would recommend to anyone. No need for a ridiculous installation process either. We thank Mr. Bamboo for turning us on to bamboo flooring. We will never entertain the idea of working with them again.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Randy C.
08/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: While there can be setbacks in any major construction job, mine had to be pushed back 2 days because of problems on the previous job and the scheduled installer injuring himself on that previous job. I let the people at Mr. Bamboo know that we only had a short window for the installation due to demands of both my wife's and my job that gave us little time off. Mr. Bamboo sent men from different jobs to my home during the week to get things started. When Friday came and the job was not finished, the folks at Mr. Bamboo committed to being at my home on Saturday morning at 7:00 am and not leaving until the job was done. Saturday morning the crew showed up including Steven, the owner, and worked all day and did a quality job. We are very happy with not only the product, but the service and commitment from Mr. Bamboo to make sure that they met our timeline. We would highly recommend this company to anyone looking to install bamboo floors in their home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Bruce F.
07/2014
5.0
flooring contractor, hardwood floor
  + 0 more
The work was performed exactly as per the agreed upon schedule.
Description of Work: Removed and desposed of the existing carpeting in the basement and replaced the flooring and stairs with bamboo hardwood

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Gregory A.
04/2014
4.0
hardwood floor
  + -1 more
It was good. I was not pleased with the way our thresholds turned out and my husband wound up having to redo one of them. It cost us about $4000. The cost included all the materials and labor as well. The threshold in the living room kept coming up. First, it came up in the dining room and they came out and re-glued it and that hasn't come back up. He glued the one in the living room too, but it came up by the door. So my husband just took it off and had to screw it down.
Description of Work: Mr. Bamboo put bamboo flooring in our dining room and living room.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$4,000

Browne G.
03/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Excellent quality, workmen very skilled and helpful.
Description of Work: Insalled bamboo floor through out house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

JT S.
01/2014
1.0
flooring contractor
  + -1 more
Installers were horrible, did not listen and left the house filthy everyday. Having issues with warping and seperation. Bad customer service.
Description of Work: Installed new bamboo floors.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$18,000

Gregory A.
05/2013
4.0
flooring contractor, hardwood floor
  + 0 more
Initial install went well, but I was concerned about the fact that they had to borrow bricks from our back yard to hold down the transition strips between the bamboo and our ceramic tile floor. Months later, when those strips started coming loose, we had to call Steven back. Well, the job was finished and paid for complete, so Steven had no sense of urgency to fix our problem. When he did, those initial installers were back, borrowing bricks AGAIN. Months later, those strips came loose AGAIN. Back came the installers and guess what, they needed our bricks again to hold down the strips while the glue dried. If you want a PROFESSIONAL installation, find someone else. Oh yeah, guess what, those infamous transition strips have come loose AGAIN! I am a very handy guy and will fix them myself this time.
Description of Work: Installed bamboo flooring

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

$3,000

Karen O.
01/2013
3.0
flooring contractor
  + -1 more
Expressed concerns about safety of installation of overhang on first step of stairway and got no response. Steven doesn't always return phone calls promptly and is very hard to understand his accent. Love the final look, including baseboard and flush matching floor vents.
Description of Work: Removed carpet (not ceramic tile) and installed new flooring.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$7,500

Julie F.
09/2012
2.0
hardwood floor
  + -1 more
unknown
Description of Work: We requested an estimate on replacing our floors, and the owner came out to measure. he quoted us a price over $11,000, we struck a deal and wrote a deposit check for 1/3 of the total cost.In our excitement we signed on the dotted line without carefully reading the fine print--obviously a stupid mistake on our part. Then we had some bad luck--needing to replace our furnace and air conditioning systems, which was quickly followed by emergency and very expensive plumbing problems. Ahh, the joys of home ownership. After these unexpected expenses, and our slush fund depleted, we sadly decided that the new flooring was going to have to wait. Three weeks before our scheduled installation, we called to cancel. We were informed that canceling our order (at anytime after signing the contract) would result in losing TEN PERCENT THE COST OF OUR ORDER! Mr. Bamboo will keep over $1000.00 of our deposit-- just for measuring-no product was ordered. And we are still waiting for our refund.

Rating CategoryRating out of 5
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0


Response from Mr. Bamboo Inc
Dear Member, Mr. Bamboo, Inc. is the manufacturer and contractor for BamLoc® and BamStrand® strand bamboo flooring products since 1998. Our motto, “Save a tree, get Bamboo®”. You spoke with our field marketing representative at the event. You were interested in our flooring product and he wrote down your information and set up the estimate date as 7/31/12 on our free estimate sheet. Our estimator went to your home on time and did the estimate. The total amount for your project was $11,000; you signed the contract and paid 10% deposit down. We set up installation on 9/17/12. You called our office about two or three weeks before installation date to cancel the contract. As Steven told you over the phone, the 10% deposit is NON-REFUNDABLE based on our payment agreement. Our customers like our durable flooring material and our excellent prices with great warranties; they know they are dealing with the manufacturer directly so they are confident that we know how to install our flooring. Our customers sign a contract and pay 10% down within one week to lock in a special price. We hold this special price for them for four months even if the gas prices, flooring material prices, labor prices, underlayment prices and other accessories prices are to go up. Our customers may also know that major flooring manufacturers like Armstrong, Mannington, Tarkett and Congoleum recently raise their pricing 3 to 8 percent. But Mr. Bamboo still keeps the lowest prices for our customers and let our customers get the savings and other benefits from us. Mr. Bamboo offered special prices for the event. Our customers understand that: Mr. Bamboo is the ONLY flooring company on the market that sells and installs its commercial grade bamboo flooring product directly to the public. Mr. Bamboo is the ONLY flooring company on the market that Warranties both its bamboo flooring and its flooring installation. Mr. Bamboo is the ONLY flooring company on the market that offers a TRANSFERABLE RESIDENTIAL WARRANTY, the warranty on Mr. Bamboo flooring not only benefits you, the original purchaser, but is transferable to generations to come. Mr. Bamboo also offers a Lifetime Installation Warranty. We are a member of U.S. Green Building Council, the Home Builders Association and many local Chambers of Commerce. Our bamboo flooring has been used by StreetScape Development on their current project (Not So Big House in Libertyville) that made National News. The builders, architects and designers are promoting bamboo flooring because it’s green product. Even though the market is tough now, one thing is for sure: green movement. Our flooring and warranties will increase the monetary value of your home. We fully understand your situation and we want you to have our beautiful flooring installed in your home to enjoy for a long time. We would like to extent our special event prices for you for another six months from now, which would be May of 2013. Thank you, Steven Wang

Cathy K.
07/2010
4.0
flooring contractor, hardwood floor
  + 0 more
The quality of the floors are nice and looks good. However, I was not completely satisfied with the installation. The installers left some noticeable gaps between boards that had to be filled in with wood putty. There are also nail holes and a crack in the wood along the edges that could not be covered with base boards that the installers had to try to conceal with wood putty. They cited us for not mentioning there will not be a base shoe to cover up the edge. It was nice that they were able to work with my schedule (kitchen done in June, DR/LR in July) for this project.
Description of Work: Installed strand bamboo flooring in kitchen, dining room and living room.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle B.
12/2009
5.0
flooring contractor, hardwood floor
  + 0 more
Absolutely wonderful. We are very pleased.
Description of Work: Visited us to do a presentation with real samples of the types of bamboo flooring he provides, then had servicemen come and install the flooring quickly and professionally. Servicemen were very thorough, very fast, and cleaned up quite well after themselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

John E.
07/2009
4.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
The crew was willing to come back twice throughout the project. They came out the first time to pull up the tile and sub-flooring. Then about three months later after some other renovation work was completed they came back out to lay the bamboo flooring. I was very glad that they were willing to work with us on the schedule. The floors turned out beautiful. The only problem that we had was when they were finished they did not clean the floors or wipe them down, overall we have been very pleased with the work that Mr. Bamboo did.
Description of Work: Mr. Bamboo Incorporated removed our tile and some sub-flooring and installed bamboo flooring in our kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

FORREST & JOANN S.
11/2008
4.0
flooring contractor, hardwood floor
  + 0 more
Flooring was ordered and delivered, needed to be in the environment for 10 days prior to installing. They arrived on time did a very good job of installing. They cleaned up the work area constantly and after completion.
Description of Work: They installed Bamboo flooring in the kitchen, laundry room and hallways.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Perrie H.
07/2008
5.0
flooring contractor, hardwood floor
  + 0 more
The floor is a great product and it's great with my dog. It takes wear and tear very well. They had a great crew. They installed it well and it looks great.
Description of Work: I ordered a strand woven bamboo floor from them for about 300 sq. ft.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

    Contact information

    712 County Line Rd, BENSENVILLE, IL 60106

    www.mrbambooflooring.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardwood Flooring Sales and Installation,
    Flooring Sales and Installation,
    Ceramic Tile,
    Finished Carpentry and Woodworking,
    Interior Design and Decorating

    FAQ

    Mr. Bamboo Inc is currently rated 3.8 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Mr. Bamboo Inc accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Mr. Bamboo Inc offers free project estimates.
    Yes, Mr. Bamboo Inc offers eco-friendly accreditations.
    No, Mr. Bamboo Inc does not offer a senior discount.
    No, Mr. Bamboo Inc does not offer emergency services.
    Yes, Mr. Bamboo Inc offers warranties.
    Mr. Bamboo Inc offers the following services: Mr. Bamboo is the FIRST flooring company on the market to offer a 25 Year Fully Transferable Residential Warranty (Warranty covers installation, finish and structural integrity). Call (630) 227-6600 Today for A Free In-home Consultation! The warranty on Mr. Bamboo flooring not only benefits you, the original purchaser, but is transferable to generations to come. Our flooring is 100% harder than red oak and 80% harder than hard maple. It is perfect for commercial and residential use…
    Carpet, tile, laminate flooring

    Contact information

    712 County Line Rd, BENSENVILLE, IL 60106

    www.mrbambooflooring.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM