Mr. Bamboo Inc

Description of Work: New Bamboo flooring through out the whole house.

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Description of Work: "Horrible installers, did not clean up. Owner refused to cover warranty when it warped and wanted to charge me to replace the section they cut out, saying it was water damage from a crack in the floor. Would not recommend to anyone. Bad business ethics.I used a different company to complete issue. |"

Description of Work: Mr Bamboo sold us bamboo flooring for our basement. They did so through their marketing using signage at home shows indicating that their product was, "ideal for sub-grade flooring in basements" and "works with radiant heating." This was exactly the combination we were looking for in our basement. They took measurements and connected us with this other company that sells radiant heating. We ordered flooring and heating from the two companies. They delivered the flooring and had it wait 10 days so it acclimated to the environment. The way their company works, you need to let them install the product. So it sat in our house for about 7 days until which they told us they do not install the radiant heat! Would have been nice if they told us about this inconvenience before getting us enthusiastic about the complementary radiant heating! Then, abruptly while we were working with them on scheduling a floor installation date, they decided this was not a job they wanted. They told us they were unsure whether their product would succeed or fail in our basement. In that basements can get condensation, they were unclear whether the flooring would warp. One of the reasons we liked the company was the 25 year warranty. They indicated that the only way they would install was if we were willing to forego the warranty and sign a statement to that end. We offered to prorate our payment to pay for materials only and install ourselves. They refused and they ended up leaving the entire project leaving us in a lurch. We were on a tight time table to complete the project since we had planned on guests staying soon thereafter. Mr. Bamboo refunded our deposit but also wanted a date to pick up the product. In doing so they caused us significant strife after not returning phone calls and dealing with us straight. In the end we indeed wound up with a bamboo product, from Cali Bamboo -- who were great-- they had a larger variety and selection, they were prompt and we did not have to rely on their installation. Their warranty is commensurate as well. It would have been nice if Mr. Bamboo had come to the conclusion that their product was inferior and they couldn't service us before putting us through all that stress. Horrible company. Little flexibility. We wound up saving about 30% going with Cali and would recommend to anyone. No need for a ridiculous installation process either. We thank Mr. Bamboo for turning us on to bamboo flooring. We will never entertain the idea of working with them again.

Description of Work: While there can be setbacks in any major construction job, mine had to be pushed back 2 days because of problems on the previous job and the scheduled installer injuring himself on that previous job. I let the people at Mr. Bamboo know that we only had a short window for the installation due to demands of both my wife's and my job that gave us little time off. Mr. Bamboo sent men from different jobs to my home during the week to get things started. When Friday came and the job was not finished, the folks at Mr. Bamboo committed to being at my home on Saturday morning at 7:00 am and not leaving until the job was done. Saturday morning the crew showed up including Steven, the owner, and worked all day and did a quality job. We are very happy with not only the product, but the service and commitment from Mr. Bamboo to make sure that they met our timeline. We would highly recommend this company to anyone looking to install bamboo floors in their home.

Description of Work: Removed and desposed of the existing carpeting in the basement and replaced the flooring and stairs with bamboo hardwood

Description of Work: Mr. Bamboo put bamboo flooring in our dining room and living room.

Description of Work: Insalled bamboo floor through out house.

Description of Work: Installed new bamboo floors.

Description of Work: Installed bamboo flooring

Description of Work: Removed carpet (not ceramic tile) and installed new flooring.

Description of Work: We requested an estimate on replacing our floors, and the owner came out to measure. he quoted us a price over $11,000, we struck a deal and wrote a deposit check for 1/3 of the total cost.In our excitement we signed on the dotted line without carefully reading the fine print--obviously a stupid mistake on our part. Then we had some bad luck--needing to replace our furnace and air conditioning systems, which was quickly followed by emergency and very expensive plumbing problems. Ahh, the joys of home ownership. After these unexpected expenses, and our slush fund depleted, we sadly decided that the new flooring was going to have to wait. Three weeks before our scheduled installation, we called to cancel. We were informed that canceling our order (at anytime after signing the contract) would result in losing TEN PERCENT THE COST OF OUR ORDER! Mr. Bamboo will keep over $1000.00 of our deposit-- just for measuring-no product was ordered. And we are still waiting for our refund.

Description of Work: Installed strand bamboo flooring in kitchen, dining room and living room.

Description of Work: Visited us to do a presentation with real samples of the types of bamboo flooring he provides, then had servicemen come and install the flooring quickly and professionally. Servicemen were very thorough, very fast, and cleaned up quite well after themselves.

Description of Work: Mr. Bamboo Incorporated removed our tile and some sub-flooring and installed bamboo flooring in our kitchen.

Description of Work: They installed Bamboo flooring in the kitchen, laundry room and hallways.

Description of Work: I ordered a strand woven bamboo floor from them for about 300 sq. ft.