Champion Roofing Inc

Mario Soto helped came for the estimate and did the work. He was very friendly and professional. He did a great job and the leak is fixed

I initially got an email from them to call. I called them and gave them all the information I had already provided in the email. She said the estimator would contact me within the next two business days. It has been a week now and I have not heard from them.

Great job - we would absolutely use them again.

We both own three-flats separated by a narrow gangway. They brought the debris from the tear-off down into the gangway. They covered my neighbor's windows with a big tarp, but did not cover mine. When I asked them to do so, they ignored my request. Consequently, I am left with multiple black marks on my brickwork. They also dropped something heavy on my concrete walkway and moved my flower pot over it to cover the damage. Without asking my permission,they ran a water hose from my neighbor's roof over to my roof and flushed debris down my downspout. We heard the water running and asked them to stop. We have a drain that doesn't work so well and didn't want that happening. The gangway has an iron gate which have locks on both sides. They broke the inside lock and now the gate can only be locked from the street side. None of this would have occurred if they had been careful and conscientious workmen with a responsible foreman, but I get the feeling that these guys just didn't care. They just want to rush through the job and move on.

They fixed my soffit after a squirrel had chewed through it and then a squirrel came and ate it again. I’m not sure if there’s anything else they could’ve done. My wife was at home during the time of service.

We called several times after paying them, and they kept putting off coming by. Then they said they would come look at it and never did. Finally after a couple of months we asked Angie's List to get our money back.

Champion Roofing provided excellent service. We ended up having to spend about $7,000 more than the quote due to damage below the roof on the "roof deck" and we also had additional brick walls partially rebuilt. They were extremely courteous, clean- they did not leave one piece of litter behind on the roof or surrounding the house, and they worked quickly. I knew nothing about roofing and made several (ok a lot) of calls to the Sales person, Foreman and Owner. I had all kinds of tedious questions and got instant and full responses/explanations for all of my requests. The only reason for a D for professionalism was my experience with Harry- an owner. I will say we did have a mistake on the invoice, the only negative experience I had was with an owner named Harry. When I called to dispute the charge he implied I was lying and there was no way anyone would have included the permit costs in the quote (when in fact they did) and that if it was on the invoice I was responsible for it. In our contract it did not specify I had to pay additional for the permits. He stated "it did not say I did have to pay but it also did not say I didn't have to pay" therefor it was my responsibility. Knowing contracts - any unclear information falls to the favor of the customer. Instead of dealing with this rude man further, I immediately contacted my sales rep Tony. After talking with my sales representative, it was cleared up. He did admit the error, apologized and immediately corrected it. However, Harry left a very bad taste in my mouth. He was just rude. I am happy I never had to deal with him during the stressful part of the project (roof replacement), I am happy I was able to deal with Joe-owner, Cruz-job foreman, Alex- brick guy and Tony- sales rep - they were patient, calm and extremely nice/helpful to me.

If I cannot trust a provider to call when I want to make a purchase I do not trust them to call back if an issue were to come up.

Scheduling was very easy. They came out the same week. They provided the quote but said the roof really didn't need to be done right now...it still had 3-5 years left. I really appreciated their honesty and will definitely call them back when we do decide to do our roof. They provided the quote anyway and also offered to add on a quote for rebuilding our chimney, as they recommend doing that work before the shingling. I cannot stress enough how much this company has continued to impress me. They offered a fair price and i know from working with them in the past that they do excellent work.

Everything went well during the install. Workers were professional, they did a good job of keeping the area's clean during tear off. They worked quickly. There were three issues I had: 1.) They did not carry the roof vent all the way to the end of the roof on both sides of the home. 2.) While they were working they bent three of the gutters and just left them bent instead of fixing them. 3.) There was water leakage through one of our skylights because the roof was not sealed and secured properly around the skylight. It took numerous phone calls for each issue to be resolved and they did come out and make the necessary repairs. They never offered though to repair the water damage on the ceiling from the leaking skylight and that really bothered me. In the end the job was done and the mistakes were rectified, however, they were mistakes caused by sloppy workmanship so I would not use them again.

Rich seems very smart. He accessed the problem better than the others who came out to give us estimates. He did the job himself and on time. I was impressed with him. I need to wait until next year to access how well the shingles and ice and water shield will keep out the snow. The only thing negative I can say is the price seemed very high for a repair of this size, but Rich impressed me so much that I decided to pay it.

It went well. They did good and got the job done.

Harry is among few contractors willing to spend time and stop by the house to check things for me, all others (nybergexteriors.com , www.proofxt.com) has couple hundreds to just stop by, check and provide the quote, which I am not able to afford to use before even I understand if I need to do the replacement.

It went pretty well. They did a nice job. The only problem was, their roofing materials were made in several different colors, but I did not know this at the time. It would have been nice to know I had other color options.

Got one call back from "Tony", saying they were busy and he would contact me again to get me the quote. NEVER heard from Tony or Champion again. Had to enlist someone else to do the work.

They are really terrific. What was really good about them is that I went through about 4 or 5 providers and they were the only one that was professional, they followed through, they showed up when they said they were going to show up and the others did not. I was really impressed with them. They were really good. They were professional from the first call I made to them. Anytime they said they would do something, they did it. In other words, if they said that they were going to call me back, they would call me back. If they made an appointment, he called on a Sunday to confirm that it was Monday morning at 10:00 and he showed up at 10:00. He went up on the roof and he wrote everything out for me in terms of what needed to be done. They showed up with the guys. They were friendly and they explained what they were doing. They talked to me about the repairs they were making and they showed me things. It was the best provider I’ve had from Angie’s List. They did everything a 100% perfect. What I like what they did is that they said I could get a new roof but really, that isn’t necessary for another 5 to 10 years but they can repair the problem and they can guarantee that it will not leak and they will actually tell me what they were doing and all that. Everything that I could possibly say about them, they were really good. If I needed a whole new roof, I would use them.

Our original problem was mold. We had a home that was 8 years old. It was found to have some mold and so the mold specialists told us to contact a roofer to see why there was mold present, leaking, insulation, ventilation etc. We contacted Champion roofing and worked with Aaron Freidman, who I assume is the son of the owner. He seemed knowledgable and thorough, maybe to the point of being slow and too deliberate. While he admitted that they do not treat or would give any guarantees about mold abatement he subsequently recommended that we have the whole roof replaced in order to deal with the mold problem. I mean the WHOLE roof. He recommended removing the whole 8 year old roof to the support beams and rebuilding it from scratch. The roof by itself would cost around $30,000. He then also stated that the gutters and soffits would end up being an additional $8,000 if we wanted what we had prior replaced. I then asked him if replacing the whole roof would eliminate all the mold and he said he could not guarantee that and that should be left to a mold expert. I also asked him then if it would be possible for him to work with the mold specialists so that they could access all the areas while the whole roof was exposed. This he stated could not be done. So really he overstepped his area of expertise and then subsequently recommended something that would be akin to throwing out the baby with the bathwater, and then still could not fix the original problem, THE MOLD! My rebuttal to their response is stick to your licensed and certified specialty. I had 4 estimates from licensed and certified mold companies. Not a single one of them suggested replacing the WHOLE roof, in addition not a single one of them suggested cutting or modifying the roof in any way. You clearly stated you do not deal with mold, nor more importantly could not guarantee after replacing the WHOLE roof that you would consider the mold problem taken care of. I surely did not want to spend $38,000 on a roof of a 7 year old home. Not sure how many other people out there want to do that. However I did spend $8000 on mold abatement which seems to indicate that I am willing to spend money to take care of problems that come from PROFESSIONALS who stick to their area of specialty! All of your responses are defensive and seem to indicate that everyone else has a problem here, not your company. It seems like this starts from the top.

Got a Big Deal for $500 worth of services for $280. Bought the deal to cover a roof leak in a tenant property. When rep from company came out he said I needed quite a bit of work on roof. He said he took pictures of roof and would send pictures so I could see the problem areas. I told the rep I would consider getting work on roof done but needed leak fixed immediately as it was scheduled to rain, Rep said he would need a day or two to get pictures and estimates together. After 4 days and no word from rep I called rep who said company scheduled appointments for getting leak fixed and he would call company and have them contact me regarding when work on leak could be completed. He said nothing about pictures of roof originally promised. After an additional 2 days of not hearing from company I called company direct and was told they would talk to owner and get back to me. Almost as soon as the person from the company hung up the original rep called to schedule a day to fix the leak. We scheduled the appointment (I believe for the next day). The rep came out to start the work (I believe the next day) at which time he called me at my work and asked if I would be able to come to property that afternoon to sign a proposal. I asked the rep why this was the first time I was hearing about needing to sign a proposal. If I had known about the proposal it could have been faxed, e-mailed or mailed to me any time previously and I would have had the proposal signed and returned well before the day the work was scheduled to be completed. The rep then promised he would immediately have the proposal faxed to me. I waited all day for the proposal but it never came. After I got home that evening I received a call from the rep who said he had just faxed the proposal to me at work and would like to have it returned that evening. I told the rep I had waited all day for the proposal, I was now at home and beginning a three day vacation and would be unable to get the proposal back to his company before Monday. I returned the proposal on the following Monday when I got back to work. I have yet to receive the pictures and additional estimate for work promised the first day the rep came out. I can't say whether or not I would use this company again as it is to soon to determine if leak has been adequately fixed. I will say that although I was very satisfied with Champion when I called direct, I was dissatisfied with the rep they sent out.

Champion Roofing was wonderful to work with. They did exactly what they said they would do and were helpful and always available throughout the process of replacing the roof on our home. The crew was professional and cleaned up afterward so as you would not even know I had a roof torn off and a new roof put on my home.

The experience was fine. I was satisfied with them, and they did what they were expected to do.

Although they had great reviews, I found Champion Roofing's service to be very unprofessional. We called several times to try to schedule an appointment, with no follow-up from an estimator. After several follow-up calls to the office (including requesting a different estimator) an estimator did contact us and scheduled an appointment, only to have the appointment cancelled. I would not recommend Champion Roofing to anyone.

Champion roofing has excellent work quality but their responsiveness is not the best. I called them and they sent out someone to do the estimate. He was friendly. I had to call the office to get a date for them to come out to work. I did that but they did not come on the date we had scheduled. I called back and was getting the run around however, when I mentioned Angies list (though they should have known because I bought a Deal from Angie's list) they scheduled me an appointment quickly. So after waiting about a month for my roof, I wouldn't trade it for the world. They did a great job

They were very informative and easy to work with.

The service was fine. They were very professional. They came in and did what they needed to do and then were on their way.

They were easy to schedule with and came out to do the maintenance in a timely manner. Very good experience overall.