Champion Roofing Inc

Immediate Summary: Excellent to Superlative tending toward Superlative. I've had two other roofs installed on other buildings in the last 30 years, this was the best. It was an absolute pleasure working with everyone. We had had leaking the previous year and and tarred it up. Our association decided to replace the roof. We had 4 bids. David Friedman returned my call and came out on time the next day. (And this was right after the huge autumn wind storm that damaged a lot of roofs in the Chicago area!) He told me about traditional asphalt bitumen and newer TPO recyclable material made by Johns Manville. We went with TPO. David also told me we did not need the thicker sheeting insulation, as we already had excellent blown insulation in the crawl space beneath the roof. Champion?s bid was lower than 3 others. Bid & Contract very clear. Payment schedule was very clear. Complete tear off and new roof took 2 days. Clean up was excellent. To a person from David, to office staff to Israel the foreman, Shane, who measured the skylight, the roofers: all were courteous and professional. Noticeable emphasis on service, answering questions and keeping in touch. We always knew who was coming out and when to do extra measurements. Also, workers had me on the roof to explain what was going on. And talk about perfect timing, the roof was completed the day before the first snow! They accepted my Angies list coupon. 5 year warranty with Champion. Also, 15 year warranty with Johns Manville. An inspector from Mansville comes out after the job is completed to make sure all is installed correctly before issuing their Manville warranty. Angies List recommends brevity in its reviews. Wish I could go on longer as there were so many little things that made Champion stick out! Almost makes me wish I had another building to roof! Would I recommend Champion to others? I already have.

We had previously and happily used J Walter Roofing for our free standing garage roof, but noted that they were no longer in business. When Champion came for the estimate, I noticed from the estimator's business card that his last name was Walter. Bingo! He was related to the former company. This person took plenty of time and care to give us a thorough estimate with each item broken down. We also asked about repairing some siding, but he doubted that Champion would be able to (which turned out to be true, but I was glad I was forewarned.) Champion was also less expensive PLUS they offered Angie's List members a coupon discount. The roof looks great and the application of the gutters look much better than the previous ones we had from 20 years ago (not done by J Walter.) Champion also left us some additional matching material for when we have the siding repair done. Comments added 11 months later: In July, 2011 we noticed several of the new shingles had blown off our roof. We've lived in our home 35 years and never yet lost a shingle so was this a freak thing? Due to the high winds this summer? Poor workmanship? We called Champion and asked that they would please come and check it out. Eventually after waiting a number of weeks for them to come, in September we called our salesman and asked if he would please expedite having someone come out and at least look at our roof. In both those cases we did receive phone calls but to our knowledge, no one ever came. Finally on October 23rd, in total frustration at the lack of customer service or contact/follow-up, my husband (who should not be climbing onto the roof) decided to check out the roof to see if it was something he could fix AND he discovered that a number of shingles had not been nailed down whatsoever! We felt that we'd been cheated. We didn't know how extensive this problem was...just one side? All sides? I called on Oct. 24th and someone came out 2 days later to look at the extent of the problem. This person also mentioned that originally the chimney flashing should have been covered with trim but that also hadn't been done. My appointment was at 10 that day, and by 11:15 no one had shown up or phoned to say they were running late so I called them - they were out within 20 minutes after that. A phone call wouldn't have hurt to let me know they were delayed. We were told that a crew to fix the roof may come Saturday; finally at 12:14 pm on Saturday I got a call saying they wouldn?t be able to make it that day; they would be out on Sunday. I requested that they wait to show up until 2 pm because we had a meeting to attend and wouldn?t be home until then. When we arrived home at 1:54 pm Sunday, the work was already complete and they were gone. We had wanted to be there while the work was progressing?we?re thankful it?s done, but it feels like NO ONE IS LISTENING. The communication and customer service are soooo lacking. There has been no apology for leaving a portion incomplete for 11 months or for not following up. I am angry and frustrated with this company that was so highly rated. How did it happen that they didn't finish the job from last November? And why did it take soooo long to get a response when we began calling in July and again in September?

Responded quickly, knowledgeable, gave detailed estimate. Did not have them perform the job but felt confident they would have done great work with good service.

Great. Price for rebuild was similar to some estimates for tuck point only. They showed up when they said they would, worked hard, and cleaned up when finshed. Most importantly I think they did a quality job.

I only received an estimate from this company and even though I did not use them (price was slightly higher but main reason was because they use sub-contractors) I was impressed by their submission which was very complete and well done.

They were professional and punctual and got us the final proposal quickly. It seems if you're looking to keep costs down they are a good company to go with. The one thing they said however is that they do no inside work whatsoever so if you need any bathroom venting fixed they don't do that kind of work.

Everything went really well. The roof looks great now. I like the way they handled the quoting and they were a professional company to deal with.

I had 2 good experiences with this company. 1st - They repaired a roof leak and chimney flashing and missing tuckpointing when I bought the house in 2009. 2nd time - a new roof due to hail damage and roof holes from buckled wood due to a hot, humid attic over years. Critters were nawing at the exposed wood and getting in the attic. Each was a good experience. Had to play some phone tag with the estimator. Price was reasonable and contract and price was detailed and emailed for my review - before I returned a signed contract with 1/2 down. Work on the roof began on time and finished in one day, even with numerous wooden planks that were worn and needed replacing. 6 workers came and were hard, quality-mined workers. Gutters and repaired fascia installed next day. Overall, I expected a lot since I got them off excellent Angie's list reports. I wasn't disappointed. I'd recommend these guys to anyone.

They were prompt at coming to give the estimate. They took care of everything including getting the county permit. Their material was excellent. Their workmen were very professional and did the work well. They cleaned up everything before they left.

Champion did not return 3 separate calls to come out and do a quote. I heard good things from friends but no one called me back from this company. Very unprofessional.

We were very happy with Champion roofing. Shane from Champion came out to assess the situation and was on time and very professional. He was happy to let me go on the roof with him to see the issue for myself. He provided his quote in a timely manner, was very responsive to my questions, and performed the work a couple of weeks later (as weather and their schedule permitted), which we felt was very reasonable and very much in line with his commitment. The crew of two arrived on time on the scheduled day and got to work quickly. They were polite and clearly skilled and knowledgeable. They completed the job in 2-3 hours. I also went on the roof with them at the completion of the job to review the work, which looked good. They also repaired a small gap the Roofer noticed but was not in the quote for no additional charge (much appreciated). We have had a few heavy rains and no leaking (and this is a leak that was very easy to see). Would certainly go to again.

My estimator missed two appointments. The estimator was somehow not aware of Friday morning traffic and was not able to make our first appointment. The appointment was anytime before 8am since I had to go to work and that wasn't enough of a window. The estimator apologized and rescheduled for today (tuesday). Today he never showed up. I called to complain and they said I slipped through the cracks. Two missed appointments and a waste of my time. I guess I should try someone else.

We contacted Champion after perusing the list and promptly met with Mr. Steven Friedman who explored the problems, demonstrated what was wrong to us through the use of his camera, and prepared a proposal. Mr. friedman gleans high marks for his responsiveness! He brought roofing samples to us on numerous occasions and when we discovered that there was a problem with the new chimney, he followed up immediately, had the chimney completely redone again, and turned (hopefully?) what could have been a serious bone of contention into a relative non-issue. I am not sure as to whether the masonry crew was a Champion crew or outsourced and we will see whether or not the problem has been completely fixed when we have the next heavy rainstorm which I have no doubt is coming soon! (truly horrific summer!). But for now, we are satisfied. The work was done with amazing speed. Chimney #1 was torn down and replaced on July 2, and the house was reshingled in one day on July 3. The following week the gutter inserts were done. Likewise chimney #2 was finished in one day, though of course it should never have had to be done in the first place. Hopefully there hasn't been damage to the new shingles! Let me add, we were very pleased with the Champion coupons which saved us a truly substantial amount of money.

I first contacted Champion to give me an estimate/evaluation on my roof. After last storm, the roof started leaking. I sent an e-mail on Sunday and then called the office on Monday. Very politely, I was told that someone would get back to me in 48 hours. I waited and since nobody called, I decided to call again on Thursday. I was told that Jason has my information and would call me right back to schedule something. He did, and we scheduled for him to come that day between 1-2 PM. He never showed up or called to reschedule. Friday, I called back to the office and was told that Jason would call me to explain what happened. He did apologize and said he would call back later that day, after he gets to the office and checks his schedule, so he can come in on Monday. He never got back to me! My roof is leaking and we just had another bad storm!

I found roof shingles on my property after a high-wind storm on a Saturday. I called two roofing companies with high ratings on Angie's List. Did not hear from Champion for four work days. Received a voice mail scheduling an estimate visit. Received a voice mail canceling visit. Received a voice mail rescheduling visit. Received a voice mail that estimator could not find access to roof and did not have tall enough ladder to view roof. Received a voice mail that estimate was done. This took about ten days. Received estimate in mail several days later back-dated to original call date: "The above quoted price is good for 15 days." --Huh? I did not feel good about their service and did not follow through with repair work.

David was incredibly accommodating and came to meet me after I got home from work. He was very professional and understanding of our budget limitations as a new association. The day they completed the install you wouldn't have even known they had been out if it wasn't for the shiny new gutters and downspout. It was a pleasure getting to work with a company that understands the true meaning of customer service!

The process was seamless. David called the day after I left a message requesting a bid, and he came out the next day to measure. The proposal came in shortly thereafter and the price was great. Based on other Angie's List reviews and his being the lowest price, we decided to go with Champion. The work was conducted as soon as we gave them the green light (we asked them to wait a couple of weeks for another project on our building to be completed). There was a team of 10-15 guys who worked very hard and did a great job. The foreman was terrific too - he was polite, respectful, and hardworking. When the Groot dumpster was delivered, they were careful to place plywood under the wheels so it would not damage our parking lot. They finished the job in one (long) day and the property was COMPLETELY cleaned. The roof looks terrific. It was a pleasure dealing with Champion Roofing on all accounts and I highly recommend them.

I solicited bids from several roofing contractors, and awarded the job to Champion because a) they were knowledgeable, b) professional, c) responsive to my questions and needs, d) were willing to negotiate via email, and e) were competitive. Six weeks after the completion of their work and after we'd had a new high efficiency furnace and water heater installed and vented out the side of the house, Champion returned at no charge to us to patch and shingle over the hole in the roof through which the old smoke stack had passed. I used to be involved in the roofing business. Based on that and my experience with Champion Roofing, I would strongly recommend them to anyone.

They did a great job. They were fair.

Got bids from 6 companies with a huge variation in price. Champion was one of the lowest, which worried me a bit, but what sold me was when I sent a list of about 25 questions I had about what exactly they would be doing (based on details presented in the other bids), they replied, in writing, to each and every question. Some companies have everything on their bid sheet, others don't. Champion does everything the others do, even if it's not listed. It took them a day and a half, working over 12 hours the first day. Not a single piece of debris left on the job site. Couldn't have gone any better. I live by Angie's List, so I take these reviews very seriously myself. Will use them again in 25 years when I need a new roof!

It was a pleasure working with David from Champion. He promptly responded to my initial request for a proposal. Later I altered the scope of the gutter work and David sent his gutter installer out to speak with me directly. Throughout the bid process, when I had questions I emailed David and he replied promptly to me. In the end although the Champion proposals were competitive I did not select Champion to do either the roof or the gutter work because other quality contractors were willing to do the work for a lower cost. Nonetheless, I would not hestitate to have Champion do future work at my home.

I contacted Champion Roofing based on their positive feedback on Angie's List. I spoke to someone who took my information and told me that I would receive a call the next day. I did not receive a call. I then called them back a couple days later and told them that I was still interested. She said she'd have someone call me. A man from a sister company called and left a message. I returned his call 3 times, but he never called me back. Again, I called Champion and she said that she was really sorry. She then told me that she'd have someone call me and come out on Monday (this was Friday). She even asked for times when we'd be available to have someone here. On Monday, there was no phone call. I called on Tuesday to express my disappointment with the company and told her that we felt obligated to leave a negative review on Angie's List. However, we were willing to give it one more shot, and she said that she'd have the owner call us the next day. Wednesday came and went. No call. On Thursday evening, we received a call from a sales person, and we expressed what had happened. Shortly after that conversation, the owner called. He basically said that an inspection was not on his priority list and no one should have told us that they would call us back. He expressed no apologies for the way we had been treated or offered any concession whatsoever for our trouble and the fact that we had been told that someone would be able to come out 3 days earlier. Instead, he reiterated that inspections were not a priority. I would NOT recommend this company. As a note, this is the first negative review that we have ever left in our 3+ years of being Angie's List Members.

I keep telling people that I always enjoyed thunderstorms until I owned a house. We had a leaky roof that badly needed to be repaired. I had several people come out for estimates, all from Angies List, who all said it could be patched but may not hold forever. Champion was nice enough to not only give me an estimate on the patching, but several different pricing options. There were also the only ones who identified where the roof had obviously been patched before. Deciding that if we were going to pay thousands to have it patched and possibly leak again, we might as well pay more and have it completely replaced. In addition they completely rebuilt our chimney that was severly cracked. They came out quickly, re-built the chimney in one day, and the roof the next day. They not only cleaned up after themselves, but hosed everything down, and left the house in great shape. I got exactly what I wanted and did not have to worry about a thing. If you are stressed about having to get estimates and listen to different contractors just call these people. They do exactly what they say, and they dont overcharge. I have a friend who is a claims adjuster and his estimate came in above Champions.

The estimate was delivered promptly and was competitively priced. Also, samples were delivered to my home which was very convenient. On the day of the roofing work, a change was needed by me at the last minute (colored metal piece-don't remember technical term), and this was taken care of without hesitation. Lastly, not a flower/plant was injured in my garden during the process, which was very important to me.

I noticed my neighbor 2 houses down was having his roof replaced for hail damage. Champion was doing the work and they were working very quickly (entire job - shingle removal, roof repair, totally new installation took 1 day!). I had noticed damage to my roof the previous week so I called and asked for an estimator to drop by to provide me a quote for repair and professional opinion of any hail damage to my roof. Dave called me back within the hour and we met just as he finished the inspection. He had inspected the roof of my neighbor where the replacement work was taking place, and he was quite surprised to see that my house had minimal hail damage. He pointed out the problem was most likely a defective brand of shingle used about 10-12 years ago hence a section of the roof looked like it was 25 years old vs. the 12 yrs that it actually is. He said they could replace the south side of the roof this year but next year another section would probably deteriorate. I appreciated his honesty and promptness. I will definitely get a quote from them when we actually decide to replace the entire roof.