Champion Roofing Inc

In summer of 2010 I received many bids from roofers recommended on Angie's List. Initially I went with another roofer because he had the best price by far and he offered to do the most work (there was a split in bid suggestion where a large group suggested taking down the dormers' siding to best protect the roof with ice/water shield that Champion did not recommend but finally agreed to do for a higher price). However, the day before my chosen roofer was to begin the job a neighbor refused to do what every bidder required -- which was to allow the roofers to protect their lower and super close roof in case of an accident. Not surprisingly the other roofer begged off from the job until the neighbor came to her senses. I called Champion and made things very clear what the new circumstances were and how the neighbor would refuse to co-operate in any way. I was told that they could still do the job, signed a contract with them and paid a 50% deposit. Then a week before the job was to be done they called and said that upon further review they might not be able to do it. Weeks went by without a clear answer as various managers and engineers passed the buck on what could or could not be done. Winter set in and they said we'd have to wait until the spring. Spring came around (after leaks all winter) and they finally said that they couldn't do the job (after many unreturned phone calls and e-mails - supposedly they had a wrong number for me. In the end they did return my deposit, but this was during a very stressful time since I had multiple leaks and was fearing that I would have to take my neighbor to court if a roofer wouldn't take on the job. In the end the roofer I originally chose came up with a great solution to bypass the neighbor and did a great job. Too bad I was strung along by Champion for so long.

Competitive price and good ratings earned them the job on this large project. Work was done about 5 years ago and seems sound. Have been responsive coming out to address minor issues and questions that have arisen in subsequent years (which were not due to problems with original work). Would recommend.

I was very pleased with their service. They were easy to deal with, and patient with our timeline. I think their price was reasonable, and they did very good work.

After I purchased the coupon online,I called to book my appointment. The receptionist was very professional (i like that) and helpful. She explained in detail what exactly I get for my 150 bucks. A great value. She said they would contact me within 24 hours to set the time of visit. I got a call in the afternoon the day after and they asked if I was at the house within half hour. They arrived in 20 minutes, and immediately got to work, in fact, I had to run to home depot for some things, and when I returned they were finished. The worked walked me through what they did which was spot repair on some shingles on front of the house, and cleaned out all the gutters, they also inspected the entire roof for any trouble spots, and gave me a general overview and opinion. There were some small things that I still needed to do and they said they would contact me to schedule. very pleased with price and service, as others told me that I might need a new roof, I did not obviously.

An estimator from Champion Roofing came out to provide an estimate for the repair/replacement of 3 skylights. I was told my skylights are not "standard residential size", and it may take a few days for an estimate. I was fine with that. I received a call from the estimator stating, "the job beyond their scope of work." Champion Roofing then referred me directly to the commercial manufacturer they use for skylights. I sincerely appreciated the honesty, however, this is where the problem began. Their manufacturer contacted me a day later to introduce themselves, and to inform me of their need to locate skylights of my size. I was told I should have an estimate in a few days. Approximately one week later, I received a call from the manufacturer stating they were still working on the estimate. After almost two weeks, I contacted Champion Roofing, leaving a message, to find out if they had spoken with their manufacturer. A month has passed, and I have yet to hear back from Champion or their manufacturer. My ratings for Champion Roofing are based upon the following: Price: Never received the estimate, therefore, I cannot comment. Quality: Never had the work done since I never received the estimate..or a call back. Responsiveness: Lack thereof; I tried to contact them after hearing nothing from their manufacturer. They were responsive until they turned me over to their manufacturer. Then nothing Punctuality: They were punctual for the appointment and the initial follow-up call. Professionalism: Although they were honest about what they could/could not do, they failed to respond to my call. Rehire: Although I have strong mixed feelings about Champion Roofing, all of the responsibility of this debacle is not on them (hence the "D" rather than "F" ratings). IF I had a job "within their scope", I MAY have considered them. Their honesty was the MAJOR factor in consideration. Unfortunately, Champion Roofing and their manufacturer's lack of responsiveness sealed the no deal for me. Personally, if I refer a potential client to an affiliate, I follow up with that client to ensure contact is made and the client is comfortable with my referral. It is about professionalism and superior service that sets you apart from the rest.

It went very well. I have been trying to have that leak fixed for 5 years, but no other company was able to locate the problem. The tuckpointing is precise and my steps look brand new. Tony and Shane worked with me to get the repairs done quickly and within my schedule. I cannot recommend them enough!!!

This was the second time I used Champion and I love them. Both experiences have been great. I could not have asked for better workmanship, prompt service and reasonable price. I have an historic home in the city with a flat root. The first time I used Champion, they rebuilt the brick parapit walls around the roof to stop water leakage. The second time I used them was for the front of the house. To begin with; they show up on time...how unusual is that? They make a mess during the work (what do you expect?) but do an amazing job of cleaning it up. I've worked both times with one of their foremen, Alex (Alejandro) Duran who is the best. He does exactly what I ask, makes sure that the job is done well and conducts a follow up. His work force is polite and very efficient. Both times that I've used them it's been super hot outside. These guys work really hard through the heat. I work from home, so I've been able to watch how they carefully measure everything and seem to take a great deal of pride in their work. I've also enjoyed working with Shane Raccah their salesman. He calls me back, scopes the work well and provides estimates when he says. Bottom line is that I would highly recommend Champion Roofing.

They were very professional and responsive. When I discovered an issue with the gutters, they were out at my home within two days.

Champion was professional and thorough. The only difficulty I had was in getting the time set up. I contacted them on a Thursday morning and was told the person who would do the inspection would schedule his own appointment and call me on my cell to do so. I didn't hear from him until Monday. This was problematic because I needed to clear his presence with the current owner. However, once the appointment was set up, communication with the roofer was smooth. He was late for the set time, but gave me 30 minutes warning.

I called on Monday to schedule an appointment for Friday and was told that an estimator would call me back. After hearing nothing I called back on Thursday, and was told that the estimator was unavailable, that no other estimators we available to speak with me, and that I should call back on Friday. If this is the level of response when theynare trying to get my business, it will only get worse when they have it. So they won't get it. ***The next day, Arron called back most apologetic and came out right away to provide an estimate. Stay tuned...maybe they can turn this one around. *****So I eventually got the estimate--very high--and went with another company. Contrary to what Champion stated, I was never told they were moving their offices. Moreover, if they were behind, why not call? Look at all of the responses and you'll see what this company is all about: unhappy customers are always at fault, and no apology, no humility. Stay away!!!

The estimator arrived and told me that I didn't need to have any work done. He said that it wasn't worth the money to do it, even though they could do the work. He said that he didn't want me to pay them to do a service that wouldn't solve my problem. They saved me a lot of money and to do work that they could have done.

They are punctual. The workers who came were polite and fast. They did a good job.

Everyone I dealt with was professional and responsive. The best. End of discussion.

They did a good job. They had to reschedule because it was raining. I wasn't there when they did the repairs but I don't have anything negative that I can say. They gave me a real good estimate for redoing the roof.

Their service was excellent. I was not only just watching their job; but also trying to learn as well. Of course, I was making sure that they have put in all the icing protection and special valley protection so forth and so on according to their contract. They did a great job. I just noticed that they did some scratches to my gutters with their ladders. They were quick in fixing the scratches by touch ups, which must have been in their car. They are very thorough and very helpful. I talk to them occasionally, and there was one area up near the chimney where I had problems. I just suggest the correction, and they didn't see it; but they did it. It was an excellent job. They have the lowest pricing. They were highly ranked in Angie's list. I was extremely pleased with the guy that had been from 8 to 12. I would recommend them as well.

They had a half price coupon on Angies List. It seemed like the guy who went up there was not very sure on what he was supposed to do. I think that the company outsourced the work. We wanted a few other things done, like getting the gutters cleaned but did not get an opportunity to ask him to do it.

A very happy experience. Champion patched my roof, gutter, and redirected a downspout. They did a fantastic job. No more leaks! Thanks Champion!

It went very well. Dow chemical gave a 15 year warranty for a flat roof.

Since I decided to go with Champion, Shane, the site manager, was in constant contact and communication, gave knowledgeable recommendations as to the materials to use, and advice on previous problem areas. On the day of the install, 12 workers appeared to tackle the job and were done in 8 hours. Before beginning, tarps were placed around the entire house to protect the landscaping. They removed old roofing tiles and replaced some water damaged roof boards before completely re-tiling the whole roof. The preparation work and clean-up afterwards was fantastic. The on-site foreman provided updates throughout the day and pointed out areas of concern before proceeding. I would certainly employ them again. Another crew also removed the old guttering and downpipes. These were relaced with oversized downspouts and were fully secured and taken to the ground to feed water away from the property. Unlike the old system that was just nailed in position, everything was fully screwed with rustless screws. Again communication and clean-up were exemplary. Everything looks great and was done in 2 days. We highly recommend Champion - they are awesome!

Excellent, Champion showed up when they said they would for the estimate as well as the job, which they finished in one day. Leak has been repaired.

They did a fine job. They were very neat. They showed up when they were supposed to. I have not been there to see how effective the work has been because I don?t live there. I live out of state and I have rented out the property. As far as I know, the job was done well and it was very neat. Overall, they were very good. They did the job. I would use them again in the future.

Over all the work went off well. They did the cleaning of the roof very well. I had a leak and I do not know if that is fixed well because I need to wait for the rains. I would use this company in the future also.

We exchanged several phone calls, including on the day of the planned visit. I confirmed several hours before hand. They were a no-show, no-call.

Good points: -Champion was extremely responsive during the sales process and their estimator is very knowledgeable. He also talked me out of doing a very expensive installation of rigid foam board insulation. -They did an EXCELLENT job of cleaning up. You couldn't even tell that anyone had been there. -Overall the quality seemed to be pretty good. There were no leaks or anything. The roof seems uneven to me, but they explain that it is in the construction of the frame and joists. -When they were here, they worked in cold weather and tried very hard to finish the job before Thanksgiving weekend. -Pricing is much lower than competitors. -They added styrofoam insulation for my siding which was an add-on for free. Bad points: -The Project Manager did a TERRIBLE job of communicating with me throughout the process. -First he didn't even confirm with me the start day and the workers just showed up. He claims to have left a voice mail, but I don't have it. So my visiting parents had to deal with the racket for 2 days. -He also didn't make sure that I picked the color of the vinyl siding before the job started, so the the siding had to be done at another date because the foreman had to go out and find one that matched my house. -For the completion of siding and also for some minor warranty fixes, they continue to be horrible at Project Management and Communication with me. Everything is last minute. I am sure part of it has to do with the unpredictability of Chicago winter weather, but not returning phone calls is inexcusable.

Called and spoke with an estimator due to an urgent roof leak. Was told no estimate could be performed until roof was safer and cleaned off, probably at the end of the week. Seemed reasonable. I agreed to their snow removal service of the roof, which they were suggesting and could schedule immediately. Called another roofer from Angie's List who was able to climb on roof that same day with 2 of his crew and the aide of a chicken ladder (luckily there was very little snow accumulation). They took photos, gave us an estimate, and says job is relatively a 'simple fix'. This roofer told me not to bother w/snow removal - absolutely not necessary, so I cancelled snow removal w/Champion ($275/1st hour, $175/ea. add'l hr). Called Champion back today and spoke w/estimator again explaining that other roofer was able to access the roof and give us an estimate and we'd like to have their estimate as well. Again, he explained they still will not be able to access roof until safer conditions prevail and now we'd be looking at early next week for an estimate. Interesting, they were able to sell me a snow removal job, and obviously would be able to access the roof to do so, but they are unable to access the roof to provide an estimate. Very disappointing experience given the exemplary rating this company receives. RESPONSE TO OWNER & CUSTOMERS: As you can sense from the tone of the owner, doing business with him would not be pleasant and very problematic especially if any issues were to arise. His reply is off-putting to say the least and has an overall angry tone. Good luck if you decide to work with this company. We ultimately went with another roofing company (Tan's) and our experience with them was excellent and they did not take any unnecessary risks in accessing the roof.