SONNENBERG LANDSCAPING

Fine. Truck driver was not friendly or personable. He barely talked to me; just dumped and left. Phone service was great.

unknown

I guess since they have the market on landscape materials in this area...they can decide on whether or not to show up. Two times i have been told they would deliver and spread material....no shows both times.

We have looked at a couple different options with regards to material. They have been pretty easy to work with. The interactions with them were great. They were good.

unknown

.

Overall they did a good job. I do wish I had more clarity on what the final project would look like before they did the work - I didn't realized that so much of our basement wall would be exposed. I had also asked for grey stone but they weren't able to provide that but what they did come up with looks nice. The new hardscaping does give us the more natural look which is what we wanted and overall looks good. I did have to complain to get them to come back out and get them to level the ground but they came back out and made that right and I do appreciate that.

The initial meeting with their landscape designer went well and she seemed to understand that we were going for a "natural" look - lots of color, layers, textures, etc. I also explained that we wanted color year round and the right now our main concern was the front yard. She took measurements, etc. and told me she would have the drawing done in 1-2 weeks. After 2 weeks, I called her and was told she could meet with me in a few days. We had already signed a contract with them to hardscape our front yard with boulders and create 2 tiers while doing this. When I did meet with her I felt her drawing was incomplete - she had nothing placed on the bottom tier (told me to plant grass there) and the top tier showed a blue spruce (which she later said was mislabeled), 3 hydrangeas, and 7 small grasses planted in front of them. She did have some landscaping drawn down the side of the house and then in great detail everything we had down ourselves. No new ideas. I told her I would have to take it home and look at it. Later I was given a price of $1500 for them to plant the spruce, hydrangeas, and grasses, and mulch the area. After going to a nursery and looking at the plants, I knew this was absolutely not going to work - in our area the hydrangeas would be sticks during the winter and my yard would look bare. I voiced this to their employee that was doing the hardscaping and he said he would call her. The next day, him and I discussed this again and he told me he would call her again. This time, she came out. When I told her the drawing/plants she designed would not work for our area and I didn't like the design, I got a lecture on her being the "expert" and that if she changed her drawings, I would have to pay another $200. I told her I wasn't paying more and that I couldn't use her design. She went back to the office and then sent me an email saying that they had built the bed larger than what she thought it would be and now the price would be $2350. (Again - they built the bed not me but now are upping the price $850) When I pushed about the plants, she came up with a few they could add in - none would retain color during the winter though - and none were to our taste and the look I had described to her) We wound up not having them landscaping and I really wish I hadn't wasted the $200 on a design that I will never use. I always thought that the customer was right - but I guess not if you are using their landscape design services - it's their way or you're wrong.

We were pleased with the work that they did to replace the edging for the flowerbed. Wish they would've let me know when they arrived and when they were leaving but other than that, they did a good job on this particular project.

They cut our sod to put the fence in. The wall is 20 ft. long and 3 ft high. After a short period of time the fence was sagging. They came back and repaired it as I had a written warranty. The main problem was the crew they had was not experienced. They brought a different crew everyday.

THE COST OF THE DESIGN WAS $100, WHICH WAS WAIVED BECAUSE WE WENT WITH THEIR DESIGN. THEY CAME OUT ABOUT ONE MONTH LATER AND FINISHED THE JOB IN A DAY AND A HALF. WE WERE VERY HAPPY WITH THE OUTCOME!