ARCHWAY COOLING & HEATING INC

I think they did a good job. We didn't use them but I didn't have any problem with the estimate.Everything was good.

They were fast effective and inexpensive. Three persons took four hours to do the job.

The technician showed up on time, conducted a functional check on the air conditioner and heater, and informed us both worked fine.

Karen, the salesperson, was prompt and very helpful. She helped me choose the best gas furnace for our family. We chose a 97% efficient furnace, and Karen informed us of all the discounts and rebates from the manufacturer and the local gas company. She also informed us that we will be eligible for a tax credit next year. We were also interested in an all house air cleaner, and she was very helpful. Later the day we met, she emailed me a proposal. We accepted and she offered to have it installed in 2 days. Because of health issues, we agreed it would be better to have it done when my husband was home for work. The worker arrived as arranged, installed and explained the products. Would definitely work with them again.

The saleswoman was very friendly. She didn't seem to be an expert in HVAC. She did try to upsell me a little bit, but it was very respectful and NOT a hard sell. She was prompt and thorough and e-mailed me my quote the next day as promised.

The Archway staff were very nice with one exception. The financial person was a bit upset and short with me because she called me at work and wanted me to come home at lunch to sign paperwork. I had been told previously that I did not need to be there and just needed to have someone there to let them in. I left my 33 year old son there with my credit cards for payment which I had been told would be fine. It was not possible to come home at lunch as I don't even have that much time at lunch to get home. The saleswoman was great and even came to my home after I got home so that I could sign the paperwork. The installers were polite and very prompt according to my son and I could hardly tell they had been there when I got home. I was extremely embarrassed because I had been sick for awhile and my home was very untidy, but all of them were very polite and told me not to worry about it. They still took the time to be sure to clean up after themselves. The installers also had to put in a cold air return as mine drew directly from under the house with no ductwork. This helped my dust problem and made it where they did not have to disturb the radon mitigation system that is under my house. I appreciated Archway's help coming up with this solution. I am pleased with the service I got from obtaining interest-free financing through their website to the installation. I would recommend them to anyone needing HVAC work.

I like that I know their people because I've been using them so long. It's not like they have a hundred people and I pretty much get the same people over and over again. I love the people in the office and the owners. If I have a problem or I have had a problem in the past, then we'll work it out.

I called them because the ac was running in the house but the temperature was not cooling down. Also while the fan in the house was running the fan on the outside unit was not. When the technician arrive we talked briefly about the problem then he turned on the ac in the house and went outside to see why the unit was not cooling. He informed me that the run cap was defective and he replaced it. and that the air should start cooling down and it did. He advised me that if the fan motor on the outside unit goes out , I shouldlreplace the whole unit instead of just having it fixed due to the age of the unit.

Did excellent work. Cleaned up after job done. Anticipated barriers ahead of time and were able to know how to work around them.

Mostly went well. We didn't find out until the job was done that the furnace would not fit in the closet as before and we'd have to try to find new closet doors.

wonderful tec. knew what he was doing wore shoe covers when he entered home

Karen came out on Thursday to give me an estimate. She showed up on time and spent about an hour going around the house taking measurements and asking questions about how well the house in insulated, etc. After she took the measurements of the house, she put together some different quotes for replacement systems using Trane products. They are my first set of quotes, but overall they seemed reasonable. Karen was very knowledgeable about the products and answered the questions I had.

Karen, my salesperson, was extremely pleasant to work with. She explained my options clearly and layed-off the high pressure sales tactics, which I appreciated. Once I made my decision and called Archway, Karen returned with an Acceptance Proposal for my signature and immediately ordered the parts for my install. 7 days later, the two man Archway crew arrived on-time to remove the old and install the new system. They completed all the work in 6 hours (there was some minor duct work that also needed to be done above the air-handler), cleaned up, and left before my wife got home. The new system is working great and the hot and cold spot I used to have in various parts of my two story home are no-more. I highly recommend Archway.

Great, they were efficient, knowledgeable and friendly

Overall, the experience was excellent. The installation & servicemen were great. The sales person that came out was incredibly informative and was open to answering any questions that I had. The installation got done in a day. The process went really smoothly. I was surprised at how well everything went!

It’s been a good experience overall. We’ve had no problems.

Overall, the experience was great. We called in an emergency situation, and they sent a technician right out. He assessed the problem, explained what was wrong, and made sure we understood what was wrong. He gave us a few options, and then they went with the installation Their price was competitive. We were very pleased with them.

The work turned out fine. I got 3 bids, and what they proposed wasn’t the cheapest, but was the best option long-term. Their price was reasonable and I feel like I got a good value. When I purchased my home, the existing air conditioning unit, which was installed by them, was not operable, and I was past the five year warranty on it. I upgraded to a higher capacity and more efficient unit. They gave me the HVAC calculations and also gave me a re-usable furnace filter, which is convenient. The technicians completed the installation in one day. I’d use their services again in the future.

They installed the air conditioner & heater, and provide maintenance.

Overall, the experience went very well. They’re a family-owned business. Their price was competitive. When I got comparisons from the different unit brands, they were able to answer more of the questions about their product, which is the only product that they sell. If I have a problem with the unit, they attempt to troubleshoot it over the phone before having a technician out for a service call. I appreciate that they try to save me money. They’re incredibly flexible with scheduling as well. They did a great job.

The work has been fine. Their price is reasonable.

They were fine and I would have them out for another estimate in the future.

Called the company for an estimate and they were able to come out right away. The salesperson was flexible with my schedule. They took time to review all of my current equipment as well as identify improvements. All of my questions and concerns were answered. Their pricing was very competitive. They were not the most expensive or the cheapest. Overall I am quite satisfied with their quality of work and would recommend them.

We got quotes from three companies. Archway was not the least expensive, nor the most expensive. Their staff were professional, and accommodated our schedule. After selecting Archway, we scheduled the installation and that was completed on time. The workmen cleaned up everything before they left.

They showed up first thin in the morning and removed the old system. Installed the new system and tested.