All-Pro Construction & Landscape

It took a while between signing the contract and the start of work, but the end result was worth it. The crew showed up on time, got right to work, and checked with me daily with any questions. It was critical that the project stay on budget and Bill did that. They did a good job of clean-up too!

Great. The steps were done very quickly. The shower was stalled due to product availability but they were on it when it. Very responsive and great crew. I will definitely use them again.

Went well. He called the people to come check for any underground pipes etc before proceeding. Pulled bushes and their roots out. Did some landscape rocks also. Looked very nice.

As planned! Project was moved up from 30 days out. Instead they started a week after we signed the contract. Job well done.

The work that was done was professionally done and came out great. If I need anything more done I will definitely call them again.

We had an in-ground pool place in our yard and needed the pool to be backfilled. We received a bid with a different company at first but the communication wasn’t the best. Bill came along and I can honestly say prior to starting a job he’s good with communicating. He sub contracted another guy who actually did the work. Once the sub contractor back filled the pool the extra dirt that should have been hauled was placed behind the pool causing a “slope” which made it difficult to install my fence. Once I brought this issue up to Bill he stated hauling was not apart of the contract and he placed dirt there to prevent soil erosion (an issue created by him). He mentioned he could have it corrected but it would cost an additional 1500 and that’s with cutting his cost. I had many landscapers view the work after and they stated this could have been avoided if the work was done correctly the first time. I’m a first time home buyer and felt he took advantage of the situation.

We had been waiting since before Covid to have our deck rebuilt. Working with Bill and his crew made it well worth the wait. Communication is very important and Bill is a master communicator always leaving us educated and comfortable with decisions during the project. The crew showed up early and worked hard, listening to my concerns and exercising every effort to make us happy. We truly appreciate everyone who was a part of this project. Bill expects excellence from each member of his team, and they deliver!! Thomas & Gwen

Great customer service and professionalism.

We were extremely pleased with the work and the workers were extremely awesome. They were hard workers and took great pleasure and proud in their work!! Will definitely hire again!!!

Wonderful job. Exactly what I wanted.

Everything was handled timely and professionally. Would hire again.

Bill and his crew did an amazing job on our back deck. He was easy to talk to and was more than fair about pricing. When I had questions he got back to me on the same day. I would definitely recommend them to anyone wanting great service and pricing!

Work was to begin 23 June 2013 and was not completed until December 2013. Owner Sessions kept promising he would start soon; after each "start date" he provided numerous excuses to include that he was back logged because of weather conditions--lots of rain; however a check of meteorology conditions during his "excuses" period proved that to be a fallacy. Sessions did not respond to certified letters; he did leave telephone messages and a different excuse each time. An attorney was consulted and advised that it would cost 1500$ to file in small claims court; and advised to allow sessions to do the work and then sue him if the work was not satisfactory. He was reported to the BBB with no resolution. He said he could or would not return the money because he had purchased materials for the work; however he would not deliver the materials as requested.... purchasing materials without approval was a violation of the contract.. The work was done by a subcontractor (TNT Landscaping). Sessions requested the check to made out to him and not the company--All Pro Construction...the check was made out to All Pro Construction and sent to All Pro Construction at the business address... Session's demeanor and conduct was inexcusable...he is far from professional.

Our complaint is with the owner of All-Pro Construction & Landscape. He misrepresented his contract when we discovered the base of one retaining wall was not level. The contract reads ?If the base is not level then a time out will be called and a meeting to discuss the options will happen. This is protocol.? As soon as he learned the base was not level he contacted us and we discussed our cost of the change order over the phone and in person. Each time he assured us that the change order cost would not exceed the agreed price of $1,400 ($1,250 labor + $150 materials). Based on his assurances, we agreed. However, the evening before all the work was completed, he emailed our invoice which showed the change order to be $5,732 ($4,332 over our agreement). We paid $1,886 for the change order, which includes the original change order agreement of $1,400 plus $486 for previously undisclosed materials. But he was not satisfied. He threatened to file a lien on our house if we would not pay the additional undiscussed $3,846. We never agreed to an open-ended time and material change order. We want to resolve this issue with a no balance due invoice.

unknown

unknown

unknown

unknown

Owner Bill Session provided both a cost and time estimate during his initial visit. He provided a general scheduling timeframe, dependent upon weather. When Bill and I met to discuss this project, he advised that he was scheduling approximately three weeks out. I received one day's notice on the project start date and work was completed in two days, consistent with Bill's initial estimate. All work was completed as specified and the clean up included a power wash of my driveway to remove the dirt that accumulated from the project. Overall, I am happy with the end result and the only improvement I would add to the process is perhaps a little more lead time on the actual start date notification. I appreciate the fact that weather makes scheduling a challenge for landscapers but getting just one day's notice created a bit of a challenge for me to make certain I could be home both days that the All-Pro crew was onsite. A heads up when the project start date appeared to be about one week out, weather permitting, would have been great. I liked the fact that Bill agreed to carve out the plant purchase from his estimate allowing me to pick the plants I wanted from the nursery of my choice. Based on other landscaping projects I've had done, All-Pro's price was extremely reasonable. I did not get any additional bids on this project.

We went with All-Pro because we liked dealing directly with the owner of the company. The owner promised that his job wasn't done until we were happy ... he ended up being true to his word. All Pro uses sub-contractors, so make sure you ask about the knowledge & experience of the sub-contractor that will be assigned to your project. The crew for the original sub-contractor worked very hard in very hot weather, but did not have the knowledge or experience to build retaining walls or paver patios. The walls were built incorrectly and leaned too much, and the pavers in the patio were not even ... there were many hills & valleys, plus the sand lock was put on incorrectly. I had expressed concerns & asked questions through the process, but was told it would be correct. I had kept the owner in the loop as well. When the work was done I was not happy at all with the quality & called the All-Pro owner out & showed him what the issues were. I had everything documented & showed him the flaws with the patio & the walls - he agreed that the work was sub-standard and that it would be re-done. He then assigned a new sub-contractor to the project & the walls were taken down & the pavers pulled up, all obviously at his expense. The new crew was excellent with the retaining walls - were able to quickly come in and correct some design flaws from the original installation. In a very short time they had taken the existing walls down & re-built the new ones correctly. The patio was a little more difficult - it was a relatively large patio (over 600 square feet) ... I had expressed my concern about it and asked if it would be constructed using screed boards/pipes to ensure that the grade would be consistent. I was told they'd use a 2'X4' and get the same results. Unfortunately when the patio was done there were still high & low spots. They spent a good amount of time lowering & raising the pavers ... it is better than it was & while acceptable, there are definitely some noticeable areas that are not even. The 2nd crew then did an excellent job cleaning up the property & grading the yard & laying down the grass seed. So bottom-line is that All-Pro paid 2 sub-contractors to do the work, so the owner was true to his word that the project wouldn't be complete until we were happy. Two things ... again make sure to ask about the experience & knowledge of the crew that will be assigned to your project. Second ... if you are going to have a patio built with pavers, insist that the pavers be installed completely even with the proper grade ... suggest that they use screeding boards/pipes.

They are very professional. Right now we are just debating on what exactly we will have them do. Most likely we will be using them in September.

They were on time, and they were fast.

Overall, the company is outstanding. Their crew was very professional and are very trustworthy to complete the work you ask. They were responsive to last minute changes and worked very well with the other contractors we had on the entire project. I would recommend this company to anyone. I first called the owner of the company and he made arrangements to meet at the house the very next day. He sent one of his foremen, who happens to be his brother, to take measurements and get an idea of the scope of the project. I had an estimate that night! It was very fair and I accepted the offer. Due to the nature of our project, it was uncertain exactly when they would be needed to start. They were very flexible and got started as soon as they were needed and even worked over a weekend due to the other contractors schedules. I can't say how much we appreciated that. They came back to finish after the other contractors were done with their parts and I can't be thankful enough for All-Pro's help. They made our project the success it was. Thanks guys!!

They did an excellent job. They were on time and completed the job when they said they would. They were polite and professional. And, they were able to accommodate our tight schedule. We definitely recommend them.

That job went very well. They were prompt and the owner was very happy to work with me on the price. They were very courteous and respectful and the work was done in a timely manner. The work was professional done. I spent about $ 6000 for the landscaping and the fence.