PARAMOUNT FENCE INC

To be clear, I did not even make it to the quoting of my fence with this company since their customer service rep. Claudia was so rude. I tried to set up an appointment online, which was not working properly so I reached out through the contact us. Although the note states to email, Claudia called. Ok. I went over everything I wanted and needed with her. She asked if I had my plot of survey, I did not that was taken care of by the last fencing company in 2016. She called the village of South Elgin and confirmed the size of the fence and everything. However, when I spoke with her, she would request the plot of survey if they needed it. She emailed me back with the information about the fencing and that the survey was needed. I responded that she received it, correct? She didn't answer, so I followed up with her two days later and she said it was now up to the owner to receive a copy of the survey plot. If it is this difficult to deal with their customer service just to get a quote, I cannot imagine their services would be any better. She refused to set up a quote until I then went back to get the survey of plot.

I recently had the pleasure of working with Paramount Fence Company, and I am thrilled to share my experience. From start to finish, the customer service was nothing short of exceptional, and much of that is due to Laura's outstanding efforts. Her professionalism and dedication to ensuring a seamless process were evident from our very first interaction. She took the time to thoroughly understand my fencing needs and provided insightful recommendations that perfectly suited my property. Her expertise and attention to detail gave me confidence that we were in good hands. We pulled multiple quotes, but at the end of the day, we kept going back to Laura's attention to detail. as well as the fact Paramount backs their workmanship up to 5 years, additionally the vinyl product has a lifetime guarantee. On the day of installation, everything went smoothly, just as Laura had assured me. The installation team was punctual, courteous, and highly skilled. They worked efficiently and completed the whole project in one day. The quality of the fence is outstanding, and it has significantly enhanced the aesthetic and security of my home. What truly sets Paramount Fence apart is their commitment to customer satisfaction, and Laura embodies this perfectly. We wholeheartedly recommend Paramount Fence Company to anyone in need of fencing services. If you're lucky enough to work with Laura, you can be assured of an exceptional experience from start to finish. Thank you, Laura, and the entire Paramount Fence team, for a job well done!

Our backyard fence was completed in one day. The installers were pleasant, prompt and were easy to work with. The work was well done and despite weather related conditions, they did a nice job cleaning the yard upon completion.

We had an old wood fence collapse on us about a year ago and Paramount fence was one of the companies we had quote the project. My sales rep was well informed, did a great job quoting and explaining everything and despite some material delays (nothing they can do about that) it was a very smooth process. The installation team was great and we love our fence so much, we are now planning to do the other portion of our fence. Chris was able to quote what we needed and was just as friendly and knowledgable as our last salesman. I would highly recommend Paramount Fence to anyone in need of a new fence.

I had a sales representative come to my house to give a quote for fencing. He quoted the a fence for my property. When I asked questions about the material he seemed not to know what he was talking about. I had requested that he quote another fence with different email. He mentioned that he will send an email with the cost. I have not received the quote. In addition, he was confused when reading my survey.

My husband and I could not be happier with our experience with Paramount Fence! From our first contact on the phone, to them coming out to give us a quote, to the fence being installed, their customer service was outstanding! Dan was amazing helping us figure out a plan that was best for our budget and didn't try to overcharge us like a few other companies did! We signed the contract and a few weeks later our beautiful white, vinyl fence was installed. The workers busted their butts and it up in a day! Everything is perfect! I would not recommend any other company but Paramount!

It didn't. The purpose of chat is to streamline the process, not to get in the middle of it. If wanted to call I would have. If you're unable to provide a full level of service via an optional widget then remove the widget.

The installation was completed in three days. The fence is a black chain link and they brought a galvanized that took 10 days to get corrected. The worst part of this is that we paid our 50% deposit, when they were completing the install the posts between my house and the garage damaged the power line in ground. This was a "personal" line not marked by JUILE, BUT was known by the salesman, marked on the contract, acknowledged twice on the sales calls, even known that they needed to place the fence in a specific spot to avoid the line. BUT the power is out, now for three months, lost hundreds of dollars of food in my garage, and after paying electricians out of my pocket to confirm the damage and then to get estimates (another $150), the company advises they are sorry and will send me a $300 dollar check, not even covering the lost food or fees, and not even close to the estimated $500 - $3,500.00 to fix the issue. The great thing is that they made dam sure to hit my credit card to get the full payment even though this is all going on.

It looks great. The area was left in spotless condition. The workmen was prompt and very polite.

First let me say the fence we have now is great. But the process was very bumpy. The first fence installed at the end of May required a lot of input with the crew. They didn’t seem to know the design we chose and adjustments needed to be made. Then we didn’t pass the city inspection because it was too low. So they came out, twice, to fix it and ended up hacking off the bottom so it was uneven all over. A supervisor came out and agreed it was a mess. Ultimately a new crew came out and replaced all of the boards. So two months after the first installation, we finally got the right fence.

Fantastic! From the first day I contacted Paramount via Angies List, it has been nothing but utmost quality and total professionalism. From scheduling an appointment with the support personnel, to Omar's outstanding work in making the purchase, to Gabriels understanding of my needing to put the installation on hold due to all the rain, and finally, the hardworking crew of Julio and Roberto was outstanding. The job was finished in one day and what a difference it makes with our property. I have had a number of house repairs done by contractors this year and I must honestly say that this company truly committed to putting the customer first. Thank you Paramount...you got our business going forward.

Representative came to the house to give a proposal. He was punctual, professional, and thorough.

We initially had some scheduling conflicts due to rain which is to be expected. The crew did a great job on the fence and clean up. Everything was completed in one day.

The entire process was super smooth and the end result looks great.

Fantastic. Couldn’t ask for a better experience.

I should have wrote this review years ago. I had the fence installed in 2008. I had to have 4 posts replaced in 2014 and today I am having 8 more replaced due to rot since they were not installed properly in the fist place. I questioned the crew the day they originally installed the fence as to how much cement they would add to each post. He said that only about a couple feet was necessary. That left almost 2 feet of post buried in the ground which caused the premature rotting.The salesman, Nate, was very professional and I had faith that I would be getting a first class job. Now each year I will be replacing the posts but they are being done the correct way with the cement poured to just below the surface. I have consulted 3 different fence installers as to how my post should have been installed. I feel I was ripped of so that they didn't have to supply and mix the correct amount of concrete. I felt I should write this review to warn others not to make the same mistake I did. We all know wood eventually will rot but to have to start replacing the fence posts 6 years after the fence was installed after paying almost 7K is not right.

It went very well. They actually completed the entire project in one day.

It went very well, They completed the project in one day.

Absolutely great to work with from start to finish. Crew worked very hard and cleaned up beautifuly. We love our fence! Thanks Paramount for great work!

Called left messages and doesn't return calls

Excellent. Steve was very detailed in explaining the process during the estimate including finding my property lines, timelines for installation, what my responsibility would be, etc. He was absolutely a wonder to work with. The installation was perfect. Far exceeded my expectations. The installers were very polite and very informative on what they were doing. The cost was very competitive and one of the lower estimates. Definitely an A++ job with quality and service.

Everything went perfectly. Steve cam out to quote, and then back again to measure lot lines. Juan did a great job on taking out the old fence and putting in the new one. The only problem was a rain delay. The fence is beautiful. Everything was cleaned up perfectly. I am very happy that I chose Paramount

Very well. Omar was very professional, pleasant and helpful in determining what we wanted/needed. Pricing was reasonable. They also went out of their way to get our fence installed asap when I told them I was having surgery and needed fence to make it easier for me to control my dogs while recovering. I would definitely recommend to anyone needing a new fence. Our fence looks great!

They were fantastic. The fence is high quality. Its better than what I had expected. It was a good price. They were prompt, efficient. They were on time, gave a good quote. It was great. We would use them again to get another fence.

The personnel with whom I met for planning and pricing was very punctual and courteous. I scheduled during the busy time of the year (late spring into summer) so there was a slight delay for getting the work in just due to demand on their side. Once the workers were on site, we had to make an adjustment to the original plan due to some underground cabling that was marked a few days prior by the city. Paramount was great in having to work around that obstacle. They finished the job very quickly and I'm very satisfied with our fence.