I chose them because they are close and I wanted to give my business to a mom & pop/local type store. Compared pricing with another larger competitor and Windmill was $300-$400 higher but again I thought it would be good to go with the local guys. Anyway, they knew this was my FIRST kitchen upgrade and we were going from laminate countertops to granite and quartz. Very helpful to explain stone pro/cons and the process. Good start. I selected the stuff, put down my deposit and a guy came to measure. They switched the install date from a Thursday to the following Tuesday - called me a little late (we were removing everything ourselves) but I still had sink in. Then on Friday morning at 7:15a someone calls and says, Hey we can do it today! What do you say! I said no - we were GOING TO WORK and still had to remove some stuff. So, install day comes, great, they forget the faucet, they guys don't clean up the counter when finished, I didn't get a cut out I asked for as a sample, and there were no drains on the sink. Which, i know now isn't usually included - but again, they knew this was my first time and you don't-know-what-you-don't-know. For a mom and pop place, this was atypical and I would absolutely not recommend them because of their lack of attention to customer service. Not worth it for such an important project.
Description of Work: Harvest Custom Countertops - also known as Windmill Custom Countertops - selected new countertop material, they measured and installed counters and sink. We removed everything and did our own plumbing for new sink and faucet.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$2,000
Lillian W.
11/2010
1.0
countertops
 + -1 more
Would never recommend Harvest--unreliable!!! West Chicago Countertops was wonderful!
Description of Work: I had Harvest come out to my home to measure for granite countertops. They came out, measured, said they have a quote for me in the next 24 hours, but nothing. Called them to tell them I was expecting a quote and didn't hear back from them again. I was suprised they were that inattentive given the economy. This was a blessing in disguise because I then called West Chicago Countertops, got a better price, professional service and the cost was significantly less so I upgraded from black pearl to blue pearl and my countertops are gorgeous. installers were wonderful--professional and friendly. Harvest--complete lack of responsiveness.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JORDAN N.
12/2005
5.0
countertops
 + -1 more
Overall they did an excellent job and the price was great. We were able to pick out the slab of granite before it was cut and the completed the job in one day.
Description of Work: We had them replace our existing counter with new granite counters in the kitchen and dining room.
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Service Categories
Countertops and Backsplashes
FAQ
HARVEST CUSTOM COUNTERTOPS is currently rated 3.3 overall out of 5.
No, HARVEST CUSTOM COUNTERTOPS does not offer free project estimates.
No, HARVEST CUSTOM COUNTERTOPS does not offer eco-friendly accreditations.
No, HARVEST CUSTOM COUNTERTOPS does not offer a senior discount.
No, HARVEST CUSTOM COUNTERTOPS does not offer emergency services.
No, HARVEST CUSTOM COUNTERTOPS does not offer warranties.