Image Custom Blinds has been serving the Chicagoland area since 1978. We offer select Hunter Douglas products at a savings up to 40% off retail including Professional Measure, In home consultation with an expert in Hunter Douglas products, Professional Installation and 1 year free service should a problem arise. We offer plantation shutters at 40% off retail including installation Ask about our "Free" options for Angie's list members.
Business highlights
46 years of trusted experience
Services we offer
Sales of Hunter Douglas Blinds, Shades, Hardwood and Faux Shutters, Home Service, Installation on products we sell.
Services we don't offer
Blind cleaning, service or installation on products not purchased from us.
Bill and Linda Berg are consummate professionals: responsive, informed, and offering quality brand-name products. (Beside that, they are genuinely nice people.) I did a price comparison and found I would have paid significantly more for the same product from the other name (which comes quickly to your mind) because you are paying for all their advertising. Image Custom Blinds will give you better prices and standout service.
Description of Work: Custom blinds
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephanie E.
08/2017
5.0
window treatments
+ -1 more
William and Linda Berg of Image Custom Blinds are top notch! They are extremely responsive, professional, prompt, thorough, consultative, and pleasant to work with. I had such a great experience and plan to recommend them to friends and family considering window treatments for their home. We had several companies visit our home to provide quotes and hands down, Image Custom Blinds was the best. We purchased a combination of Hunter Douglas Silhouette Nantucket shades with motorization and Solera shades with room darkening. They offered extremely competitive pricing that made the decision very easy. A+!!!!
Description of Work: Consulted, measured, and personally installed the custom Hunter Douglas window shades for every window in our new home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BEVERLY D.
08/2017
5.0
window treatments
+ -1 more
Waiting for delivery later this month - they were conscientious, engaged and right on time for the assessment. Really liked working with them.
Description of Work: Custom shades.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Gene H.
06/2017
4.0
window treatments
+ -1 more
During their presentation they mentioned that they require full payment at time of order. They explained why they require full payment up front and we moved on. While in our decision process of comparing their estimates to others, we contacted them to ask if there was any wiggle room in requiring full payment upfront. They advised us that the y do not make exceptions to their policy and would not accept half upfront from us. We would NEVER pay 100% upfront to someone we have never done business with, and would be reluctant to pay 100% upfront to anyone. We understand their policy and that is certainly their call.
Description of Work: We contacted them after seeing their reviews on Angies List. We had them come out and give us an estimate to replace blinds with new shades.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Response from IMAGE CUSTOM BLINDS INC
While I am disappointed in Mr [Member Information Removed] review I certainly respect his position. Since the economic downturn in 2008 we implemented a policy of prepay. Our policy is aligned with all of the large retail stores who also require prepay for custom orders. Even furniture stores require prepay. The reason customers use Angie'[Member Information Removed] List is to verify the integrity of vendors before conducting business. We offer payment by credit card so a customer has an intermediary in case of any unresolved issues. That being said we Never have unresolved issues of any kind. How would we get all straight A reviews is we had problems. You can read the reviews and see a few customers had minor issues that were resolved to there complete satisfaction. In addition it would not be fair to other customers for us to vary our company policy by customer. In an email from Mr. [Member Name Removed] he implied that requiring prepayment in full reflected a lack of trust on our part. I told him this is nothing personal is just good business practice for us and our customers. I also found it interesting Mr. [Member Name Removed] recently purchased shades from another vendor but was still gathering bids from additional vendors, not using his previous supplier. As Mr. [Member Name Removed] confirmed our presentation is though and complete. We allow as much time as necessary for the customer to completely understand the available options. We will explain each option as many time as needed. This insures we have no misunderstanding or errors in what the customer expects. By not building in additional profit to compensate for customers who change their mind once the order is placed, we can offer the lowest possible price. Our reviews on this site, Yelp and Google speak for themselves. Last year we sold almost 1 million dollars in Hunter Douglas products. Everyone was happy with the prepayment options provided and this year we are up almost 12% over last. Our policy does not seem to be a deterrent to customers enjoying up to 48% off retail for Hunter Douglas products...
Steven O.
05/2017
5.0
window treatments
+ -1 more
It went great, the blinds they helped me select and then installed are beautiful and work great. The price was less than I anticipated, and they seem like really great people as well. I really enjoyed talking to them as they work. I wish every contractor could do such a nice job and be so friendly at the same time.
Description of Work: I needed new window treatments for my entire townhome, to include sliding glass windows and doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vinod P.
05/2017
5.0
window treatments
+ -1 more
Bill and Linda are exceptional professionals. They were very courteous and catered to all our needs in choosing the right solution for our home. They scheduled and performed the installation of the window treatment on time and with amazing quality. They walked us through the process in impeccable detail and were forthcoming on all the pros and cons of each of the options we had on our plate. I would definitely recommend them for any window treatment work.
Description of Work: Install Hunter Douglass window treatment for our living and dining rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
Frank A.
05/2017
5.0
window treatments
+ -1 more
Bill and his wife came to the house to show the Hunter Douglas product line. They were very pleasant to work with overall. We found the entire process very favorable. They were quick to respond to any questions and visit to install them once they arrived. The pricing was on target as well. No complaints at all, definitely the right team for the job and would use again in the future.
Description of Work: Purchased window treatments for both the Kitchen and Living Room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Anita S.
05/2017
5.0
window treatments
+ -1 more
Bill and Linda helped me to select the right colors and styles for each room, while our home was in the midst of renovation, making it difficult to envision the final look. We are extremely pleased with everything and especially the service! We changed our minds on one item, switching it to a top down/bottom up version and also had an issue with one of our Silhouette blinds. They replaced it under warranty and were prompt and kept me informed along the way. I highly recommend their services!!
Description of Work: Selection and installation of blinds throughout our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michelle M.
04/2017
5.0
window treatments
+ -1 more
Couldn't have gone more smoothly. From measurements to installation, the process was so easy and enjoyable.
Description of Work: Replaced the old, very dated vertical blinds that came with the house with new, double-honeycomb cordless shades.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Kathy R.
04/2017
5.0
window treatments
+ -1 more
I first used Image Custom Blinds in 2012 when I moved into my townhome. At that time I ordered faux wood blinds for the living room and bay window in a bedroom, but I've since redecorated and wanted something lighter and brighter. In March, 2017 I called Bill and Linda again since I had a great experience with them the first time. They are a pleasure to work with: friendly and professional and both times they were able to help me find the window coverings I wanted for the budget that I had. This time I ordered the "Up Down, Bottom Up" cellular shades and I love them!
Description of Work: New blinds for my Townhome.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,670
Gabe A.
04/2017
5.0
window treatments
+ -1 more
Above and beyond what we expected. Bill and Linda were prompt to schedule consult, provide quotes, and ordered our blinds immediately after our decision to contract with them. Installation was quick and quality is great. They were also quick to understand our style and make helpful recommendations. Their price was very competitive.
Description of Work: Installation of window treatments on all windows in our newly built home. Installation included faux wood blinds, shutters, and roman shade.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Robert B.
03/2017
5.0
window treatments
+ -1 more
Wonderful experience from start to finish! Buying a new house you come into contact with people from every conceivable trade. Without a doubt, Bill and Linda were one of the bright spots of all the contractors we've dealt with over this past year. From our very first telephone inquiry through the whole design and installation process they have been excellent to work with in every way. But their commitment to our satisfaction didn't end with the installation. They've continued to be incredibly responsive even when small adjustments became necessary, sometimes months after the blinds were installed. We're so happy with their work we've recommended them to our new neighbors. We'll never use anyone else.
Description of Work: Blinds for a newly built home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kay H.
02/2017
5.0
window treatments
+ -1 more
Awesome , kind and caring husband wife team ready to help with any questions regarding sun/shade window shades! We love Hunter Douglas products and they will come right to your home and bring all the various types/colors and selections to choose from! They will consult, quote, measure and install! Excellent work and fun couple to work with! This is the 2nd home we have used them for our Windows and so enjoy working with them! Excellent pricing!
Description of Work: New blinds/shades
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Joe K.
12/2016
5.0
window treatments
+ -1 more
They performed flawlessly and were TRUE professionals. Image - THANK YOU for your professionalism.
Description of Work: New window dressings on all windows on our main floor ( a major undertaking ). What a perfectionist they are in performing their work. Everything came out better then expected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Charles B.
11/2016
5.0
window treatments
+ -1 more
As mentioned, the installation went very well. They completed the work quickly and neatly. They demonstrated how the new shades worked and made sure we were completely satisfied.
Description of Work: This was the second time we've had Bill and Linda provide window coverings for our new home. The first time they provided blinds and the customer service as well as the installation and pricing was great. This time we chose a more formal material shade that is electronic. Again, the customer service, installation and pricing were great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Rishi K.
11/2016
5.0
window treatments
+ -1 more
It's always a pleasure to have Bill and Linda at our house.i would definitely like to work with them in future and recommend them to my friends.
Description of Work: We had Bill and Linda do the faux wood blinds of our entire house.they came over measured everything and came back and installed everything after the blinds were delivered.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Sherilyn L.
10/2016
5.0
window treatments
+ -1 more
The owners responded promptly to my message, despite being on vacation. We chose an appointment date and they arrived promptly. They were quite professional and knowledgeable, and had brought samples for me to look at. I knew I wanted Hunter Douglas, and they measured everything and helped me choose the styles that would work best for my new windows and doors. I texted them when the shades and blinds were delivered, and we chose another appointment date. Again they arrived promptly, and installation was quick and efficient. The entire experience was a pleasure and the new window and door coverings look beautiful.
Description of Work: I chose Image Blinds based on Angie's List reviews because I needed new window and sliding door shades and blinds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Robin S.
07/2016
5.0
window treatments
+ -1 more
Every time Bill and LInda have been to my home it has been a pleasure.
Description of Work: Image Custom Blinds did the window treatments for my entire home five years ago. The service from Bill and Linda was excellent. They were great to work with. I loved everything they installed and still do to this day. They came out today because someone broke one of my window treatments. They took it out to send to Hunter Douglas for repair. I highly recommend them. The price quoted five years ago was the best out of several quotes I got and a pleasure to do business with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ron M.
06/2016
5.0
window treatments
+ -1 more
This purchase resulted in one of the best customer service experiences that I have had in a long time. We were under time constraints due to multiple approaching wedding showers that we were hosting. After reviewing a few Angie's List providers I called Bill at Image Custom Drapery & Blinds. Bill and his lovely wife came out to our home the very same day, reviewed my needs / requirements, and engaged me in a consultative conversation relative to options that would address what I was looking for. They worked very quickly in parsing needed activities such that, despite having 13 windows to take care of, I found myself having ordered and saying good bye to them in less than two hours...very effective and efficient! They were very flexible in working with me (while I was out of town) to set up a time/day to install our order, which happend in less than two weeks...in time for our back to back wedding showers. I have no hesitation in working with these folks again. There are professional, congenial, efficient (Bill's an Engineer by trade), and have a great sense of humor. The value I received from them was great, and we received many compliments on the blinds from our guests (both showers) and follow on wedding guests. Great overall experience.
Description of Work: Consulted on the best option of blinds for my multiple applicaitons (Room darkening, motorized, up down/down up, color/texture, etc. Measured, ordred, & installed blides. Even fixed existing broken blind at no extra charge!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
kenneth C.
05/2016
5.0
window treatments
+ -1 more
I highly, HIGHLY recommend Custom Image Blinds. My co-worker referred Bill and Linda when we decided we needed to add blinds to our home. Bill is very experienced and has in depth knowledge on the products he has to offer including installation. Linda was exceptional when I couldn't decide on what color blinds and provided recommendations that helped me decide on the final product. Since my husband was not home to help me decide on the shades, we went to another seller to look at the product as well as inquire about installation. First of all the place we went to, the sales rep was not very helpful because she could not offer ideas or recommendations on what would fit best for my style and preference. Bill and Linda answered all my questions thoroughly and they were super nice and patient with me. They do not make you feel pressured to purchases goods and services from the. They were always available to answer questions such as length of blinds (since we have special cranks in our windows), whether the blinds go over the casing or not, etc, etc. The blinds came in earlier than expected and were not damaged. I notified Bill that the blinds arrived and within 2-3 days they were beautifully installed. I am so glad that my friend referred them to us. If you are looking to purchase blinds please DO NOT go anywhere else but here. The price was reasonable and the service was exceptional. We were super lucky to have them. We've had terrible contractors before (for our lighting, landscape, house cleaning service, etc) but these guys were exceptional. We've recommended them to our friends, neighbors and families with multi-million dollar homes.
Description of Work: Sell and install Hunter Douglas blinds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Neelesh V.
05/2016
5.0
window treatments
+ -1 more
I can't emphasize enough how great Bill and Linda were. My wife and I recently moved into a house which didn't have window treatments. We called and got several estimates (five) from various window treatment vendors. Bill was the cheapest in terms of price and we very satisfied with his work. Bill and Linda measured all the relevant windows within 15 minutes- not rushing at all, but able to go so fast because they knew what they were doing. They were nice enough to come and do the installation late on a Friday, and then when we realized that one of the treatments (window shutter) was on back order, they came early on a Friday morning so as to not affect our work schedule. We love the blinds and the professionalism with which they were installed. Highly recommend them!
Description of Work: Installed window treatments (blinds) on most windows of our house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Ted T.
05/2016
5.0
window treatments
+ -1 more
William and Linda are a great team! They took time to make sure all the measurements and design was correct, and did a great installation.
Description of Work: Bought plantation shutters for entire house, including 3 big patio sliding glass doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Sue K.
04/2016
5.0
window treatments
+ -1 more
William and Linda were responsive to my request for a quote and scheduled with me via phone within a week. They came to my home with samples and listened to my ideas. We picked the blinds and they measured the windows within an hour. The blinds were delivered and installed in a week. It was very quick and cost was reasonable. they were punctual and professional. We are very happy with the blinds and will be calling them to do additional windows in the house.
Description of Work: Blinds for 3 bedrooms, bathroom, and closet window including installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
CAROLE & JOHN M.
04/2016
5.0
window treatments
+ -1 more
The installation was completed quickly and efficiently. We had a problem with one shade several months later, and Bill was able to correct the problem. We are very pleased with our new window treatments and have received many compliments on them.
Description of Work: Bill and Linda helped us choose the right products to replace our existing, outdated shades and shutters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Kathleen D.
04/2016
5.0
window treatments
+ -1 more
This is the second time I've had them install blinds in my home. When I first moved in more than a year ago they provided blinds for my downstairs windows and I wanted to live with them a while and decide if I wanted to have the same blinds installed in my bedrooms. The blinds are great and look great and help keep warm air inside during the cold months. The light blocking blinds I have in the bedrooms really block out the light. I'm very happy with the entire experience. The blinds are expensive but I did not want to try measuring and ordering on my own and I think you get what you pay for, as they say.
Description of Work: They measured, ordered, installed 7 Duette lite rise blinds. They are very easy to do business with, they are trustworthy, professional and very nice people.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Window Treatments
FAQ
IMAGE CUSTOM BLINDS INC is currently rated 5 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
IMAGE CUSTOM BLINDS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, IMAGE CUSTOM BLINDS INC does not offer eco-friendly accreditations.
No, IMAGE CUSTOM BLINDS INC does not offer a senior discount.
No, IMAGE CUSTOM BLINDS INC does not offer emergency services.
Yes, IMAGE CUSTOM BLINDS INC offers warranties.
IMAGE CUSTOM BLINDS INC offers the following services: Sales of Hunter Douglas Blinds, Shades, Hardwood and Faux Shutters, Home Service, Installation on products we sell.
Blind cleaning, service or installation on products not purchased from us.