Stanley Steemer

They did a good job removing most of the odor from the carpeting (pet soiling). I am sorry, however, that I let him talk me into a lot of other services (furniture cleaning) besides the carpet cleaning that we had them out for. The not too expensive job cost a lot more than I should have spent.

I normally call them when I need to have the stairs done. I do the rest myself. It was just a basic service so it was alright. I didn't have anything major to be done. They don't have a price for just stairs.

I don't think they cleaned it very well. There are some spots that they missed. They could have done a better job, I thought. They could have gotten some more spots. There were spots they neglected. I don't think I'd use them again.

They have great feedback and suggestions. They're very professional. It took 40 minutes to an hour to complete the work.

We would use them again in the future.

We were very unsatisfied. What we signed up for was only a basic thing and all they wanted to do was sell additional work.

I bought a package from them where they do the carpet several times a year. They do a good job.

They do good work.

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On 2/29/16 Stanley Steemer sold me an annual contract for $340 for three carpet cleanings over a year, and gave me quotes for steam cleaning the kitchen/panty/hall and another for steam cleaning the marble in the hall/bath as well as grout sealing. On 3/31/16 they cleaned carpets and did the extra work mentioned above for $477 (which strangely is more than their estimates for $362.40). Right after they left I went to put sealant on the Marmoleum kitchen floor and realized I had a huge job to re-clean all the edges and sweep up a full dustpan of debris that was shot to the edges by the steamer. It took me that night and the next morning to re-clean and reseal. Then in the daylight I saw the marble hall floor was shiny/not shiny in leopard spots so I had to call them back. They came back and cleaned again, and then it was mostly dull, with some shiny spots. I attempted to make it look better with more sealant, but the floors are not as pretty as they were before. Then a week later I went into the guest bedroom and discovered that they had damaged a bedside stand with two huge gouges in the top. Thus began a series of phone calls over four months and two visits from Stanley Steemer managers, who decided the cost was for repair for the (solid wood) bedside table was high enough for them to make an insurance claim. Over the next few months I was told that it was in the hands of insurance, so Stanley Steemer could not help with a resolution. Their insurance company called me three times over three months to get statements. I tried to get the resolution discussions back to Stanley Steemer. I offered to accept services in lieu of dealing with insurance, since they were not resolving the problem and I was out the repair cost and the extra services charges for bad work. Stanley Steemer said I had to wait for insurance. I asked for a refund of my contract since I would not be inviting them back if they would not resolve this. They said I had to wait for insurance. Over and over we had this discussion. The third time insurance called me they accused me of lying and said I could expect a $200 check but that is all. I cannot get the furniture repaired for $200 and that does not even address all the other problems. Weeks later I got a check for $150, which I returned to them. $150 does not come close to what they cost me. And still no one from Stanley Steemer will call me back. They did shoddy work (which I had to re-do one my hands and knees) AND they damaged my furniture. They could have resolved it by cleaning a few sofas and calling it even.

They did a great job and I was completely happy with the service and I am going to be calling them again this year.

We had eight rooms cleaned and stain protected by Stanley Steemer. In an e-mail sent to me by Stanley Steemer before the cleaning took place I was informed that it would take around 2 hours and 40 minutes to complete the job. The workers were done in under an hour. They sprayed the stain protector on the carpets and on the wood finish of our furniture. The picture below shows the droplets of the stain protector on a piece of furniture. Interestingly enough they felt that they had time to offer to show us their chair cleaning service. We declined but really would have appreciated their putting the time into doing the job we had hired them to