Having a clean, comfortable home is important. Finding the time to conduct a thorough house cleaning is difficult, especially with all the pressures and demands already placed on you. For more than 25 years, Molly Maid has offered bonded, insured residential maids who pride themselves in quality home cleaning services that create "me time" for our hardworking homeowners. Before joining the Molly Maid family, each maid is professionally trained to perform the detailed residential maid services we provide. Only passionate, caring people have the honor of wearing our nationally-recognized uniform.
Business highlights
46 years of trusted experience
Services we offer
HOUSE CLEANING. ALL ROOMS: DUST BASEBOARDS, LIGHT FIXTURES, FURNITURE, SILLS, SHELVES, BLINDS, AND DÉCOR.
Isela and Erika arrived a bit late, but they went right to work. I liked that they use their own equipment and cleaning products with no heavy smell. They needed an extra 45 minutes, but did a great job. My hardwood floors look amazing! I am very pleased with their work.
Description of Work: I needed a one-time cleaning of a very dirty house. I'm recovering from a fall and haven't been able to keep up with it myself.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$250
gowri A.
04/2017
1.0
house cleaning
+ -1 more
Extremely bad.Since my regular maid service fell sick and I had to have my kitchen mopped and bath room cleaned, I called Molly service.Though they are very expensive I thought they do better job and are more professional, but was proved wrong.Called them and clearly told I need to go out so I can only have two hours of service.So 2 hr, 2 member crew at 200$. I clearly told first is kitchen as I had a sticky floor and then the bath rooms ( 1 guest and 1 master) in the order of priority. If time permits then the other rooms vacuming.I had my house cleaned few weeks ago and it is not in bad shape. They gave 12- 2 pm and turned up at 3 PM. one hour late.As soon as they came I clearly explained my priority and told them i have only 2 hrs and they should start with kitchen and then powder room and depending on time other bath rooms.In spite of it they started with bath rooms upstairs and took more than an hour. All it was left was 30 minutes for kitchen. While they worked in Bathroom 2 times i reminded them that Kitchen is priority.No use, they simply did not listen. When last 10 minutes left their supervisor calls me to say that they need additional hour to mop kitchen.So additional 100$? .I also don't buy in to their explanation that they will do only in the order that the deem fit.If so I should be informed in the beginning. You are not on time, you did not keep the promise and finally after expressing my displeasure you spent 15 minutes extra to just mop floor which was just a eye wash as it was still sticky after the plain mop..Not sure if I use your service again. There are many more on Angies list that offer better price and better service.Sorry...
Description of Work: House cleaning, with a priority of kitchen and 2 bath rooms.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$200
Jay B.
02/2017
5.0
house cleaning
+ -1 more
They give you a 2 hour window. Two people come out. They do a very good job with that they have to work with in my case a messy house. They are nice. They could clean in some spots a little more. They do the bathroom nicely. But we kind of have piles because we work out of our house. I think they try but its a little tough.
Description of Work: I use Molly Maid of Aurora-Naperville, IL once every two weeks for cleaning of the bathrooms, kitchen and living room.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$79
Erin O.
01/2017
5.0
house cleaning
+ -1 more
Great! They did a good job and left a detailed list of everything that was completed.
Description of Work: Deep cleaning throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
John J.
07/2016
5.0
house cleaning
+ -1 more
I called Molly Maids to perform a one-time deep cleaning of a house we are selling. Scheduling was fine. They were able to do the work soon after I called. The maids had some trouble finding the house and as a result were rather late arriving. Overall they did a solid job and I would hire them again.
Description of Work: One-time deep cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$280
Jay B.
07/2016
4.0
house cleaning
+ -1 more
When you say ten o'clock but they just showed up the other day at eight o'clock sometimes they show up not until eleven sometimes they call sometimes they don't call I mean the office calls sometimes the office doesn't call.
Description of Work: I used Molly Maid of Aurora-Naperville for housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$78
Richard N.
06/2015
5.0
house cleaning
+ -1 more
Cannot recommend this service enough. From the initial estimate through a very thorough deep clean, working with Molly Maid has been a great experience. Excellent value. Two cleaners came to clean the house, and they were fast and thorough, and they had the house SPOTLESS in only a few hours. The price was less than we have paid for other providers that used more people, took more time and got less done. We will absolutely use them again for regular cleanings and would recommend them to anyone else needing housekeeping services.
Description of Work: Cleaned our entire house (deep clean); two house cleaners took about 4 hours for the whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Molly Maid of Aurora-Naperville
Thanks for the good review. We really appreciate it. We are at your service. Ray
Ryan H.
07/2014
5.0
house cleaning
+ -1 more
Great job. House was spotless after.
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Molly Maid of Aurora-Naperville
Thanks[removed member name], we strive to meet or exceed our clients expectations.
Christian C.
08/2013
5.0
house cleaning
+ -1 more
They are very professional and do a very good job. Price was on par with other cleaning services. I e-mailed to get schedule an appointment for an estimate. They came out within a couple of days, walked through the house and asked questions regarding what we were looking for. Once the walk through was complete they offered multiple options for on-going cleaning at different price points. The initial cleaning was amazing and the on-going ones while not as deep as the initial do a great job of maintaining.
Description of Work: They provided an initial cleaning and we have hired them to clean every other week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$94
Mary E D.
05/2013
5.0
house cleaning
+ -1 more
I’ve been using this service off and on for the past year now. They are responsible, reliable; they do a thorough job and arrive when promised. I am very happy with their work.
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Erica M.
12/2012
3.0
house cleaning
+ -1 more
For our house, we had 2 maids come each time, and they were coming 2x a month. They did a decent job, just not great. I would say it's more of a quick clean. When they were done our house did look nice, but after each time, I would find many places they would skimp-like corners etc. I feel like we never received a "deep" clean. When we went down to once a month, they then sent 3 maids. But they were always in a hurry, and never paid attention to detail. I even noticed dust on a nightstand in my daughter's room. Our house is not huge-2,000 sq. ft. and I felt that with 3 maids being there, better quality/MUCH more should've been done. The last time we had them, they broke the lock on our bedroom window, and just left it for us to find-weeks later. I emailed them about this, and nothing was done. So if you are looking for a quick clean, they are ok. But if you like a thorough job, they aren't for you.
Description of Work: Basic house cleaning.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$150
Renee M.
08/2012
4.0
house cleaning
+ -1 more
Overall, I am satisifed with Molly Maids' cleaning services.
Description of Work: Molly Maids cleans my home every other week. They do a nice job. Their work is very consistent. The cleaning ladies are very friendly and efficient. Every so often, a supervisor checks in to see if the ladies are cleaning to my standards and to Molly Maids' standards. Molly Maids is a little more costly than other services I have used, but overall, I am satisified.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Suz A.
08/2012
3.0
house cleaning
+ -1 more
Updated Jan. 5, 2013 - Listen to someone who has tried to make this work!!!! I worked with this company over the past 5 months to resolve their service problems. I cannot recommend this company. If you just want a quick clean that varies in quality, then this company is acceptable. However, I just don't think the essence of the problem is understood. It seems that inexperience-cleaning staff are used and a supervisor/quality check is not performed on a regular basis to ensure quality. The cleaning service is good when a supervisor does a quality check and has them fix missed items- though a few items are still left out. That is a company decision to omit that quality check service, but it is reflected in the quality of service and subsequent dissatisfaction. After numerous problems with every clean, they offered to set up and use a checklist, but once a checklist was implemented, it was still not used properly. The checklist is pointless unless each item is checked to confirm it has been done before checking it off the list - items were checked off, but not done. I constantly had problems with inconsistency, and items not done. Notes were not taken such as how to find the trashcan in the cabinet or how to open the couch to vacuum under it. I had to tell them over and over again. Our vertical venetian blind were left physically appearing disheveled and tangled, and also not functioning properly. When I looked in the sink it is visible not finished - polish not wiped down, towels are rarely straightened, and the bed was never well made until I stressed that it must be done. These reflect a lack of professionalism which I expect to see from a professional cleaning service. The toilet bowl was often not cleaned under the rim, they only cleaned what you could see without a closer inspection. Again, a cursory clean is all you get. Their response time is slow, and don?t try to reach them after 4:30pm because they are gone whichmakes it very hard to contact them when you get home after work to get the guaranteed service within 24 hours. The response to my concerns has always been that it will be better next time. I am paying for a quality service that is not received, and better next time doesn't come. The below was my initial experience posted back in August 2012.... I tried this company because I found them on Angie's list. I told the owner that is why. I kiddingly said, so I hope you know to provide me with a great service so I don't have to post negative comments. The first cleaning was horrible, no quality check, no attention to detail. The response to improve was good, but it takes soooo much of my time to notify and explain all the problems and then have them come back and interrupt my day. I tried really hard to avoid posting negative comments on here, but alas, I must. The second and third clean was much better with the third one being great. The fourth one today was back down to barely acceptable. I call and get the 800 service and told I will get a call back tomorrow, that is so contrary to the way they say if you have any problems give us a call. I just don't get it, - you should put your best foot forward, then if you get a second chance take it and make it right, then once you please the customer, don't let the service drop again. I would like to give them another chance, but this is the last time. Please call.
Description of Work: Cleaning service every 4 weeks for 3 bed, 2 bath house.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$125
Response from Molly Maid of Aurora-Naperville
Dear Member Our service, as any other, service is about expectations. Clearly we have not lived up to your expectations, let alone exceeded them. As a great majority of our customers say that we meet or exceed their expectations, we are sorry we cannot meet yours. If you decide to keep us as your home service provider ,we will extend our efforts to meet your expectations. It is our sincerest wish that whoever services your home does provide you with the service you expect. It may be difficult to find another company that cares more about their customers than we do, but if we continue to not meet your expectations we certainly will understand if you wish to find another home service provider.
Rosanne S.
07/2012
2.0
house cleaning
+ -1 more
They came later than was originally agreed, which caused some confusion as to letting them into the apartment, since I had to leave. I was told that two hours was standard for a one-bedroom apartment and that my home would receive a "top to bottom, left to right cleaning." When I inspected the place after the cleaners left I found dust on two different shelves. A blind had been knocked down and not put back into place. The floors hadn't been mopped. There was visible dirt at the edges of both the bathroom and kitchen floors. The kitchen sink hadn't been cleaned and the cleaners left a sponge and cleaning brush sitting in it. When I left feedback, they did offer to come the next business day (Monday) and reclean any area where I wasn't satisfied. But I was having company on Saturday, so that wouldn't have done any good.
Description of Work: I asked for a one-time cleaning of my one-bedroom apartment. No dishes to do, no beds to change, no clutter to clear.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$200
Melissa S.
04/2012
2.0
house cleaning
+ -1 more
I was really not happy with the end result, I feel like I did not get all the value for the price that I should have. The two cleaners that came out just moved rugs around, they didn't clean under them. They even knocked a mirror off the wall and never offered to fix it.
Description of Work: I hurt my shoulder and called Molly Maids to come out and clean my house.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$45
Greg W.
03/2012
3.0
house cleaning
+ -1 more
before me so I don't know how the office expected them to get to my home by noon. Becuase I liked the ladies that cleaned I will give this company one more try and see if the experience is better.
Description of Work: The two girls were an hour and 15 minutes late. I called the office and they really could not help. They said they would have the manager call me to see why they were late but she did not. They did give me a cost break for being late. The work that was completed was ok but they ran out of time and did not get to my floors they way I had hoped. The girls were very nice and worked hard but they were rushed to do everything. They said they had 2 other houses
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
$200
Response from Molly Maid of Aurora-Naperville
I apologize for the girls being late. Numerous things can factor into their being late--traffic, construction, unforeseen delays at prior customers' homes (additional duties the girls are asked to perform), etc. We try to maintain a two-hour arrival window, but circumstances beyond our control may affect that. Regards, Martha Pillar, Owner Molly Maid of Aurora-Naperville Area 630-966-2566
kelly G.
01/2012
5.0
house cleaning
+ -1 more
We've had Molly Maids come twice now. The first time was a deep cleaning for approximately 4 hours. They sent three women - a leader and two additional women. The leader was very polite and answered all of our questions. She directed her team but also did a third of the work. They got to work immediately upon arrival and the house was practically spotless when they left. We've since had them again for an ongoing cleaning. The ongoing team consists of two women. I'm very pleased. They work quickly and efficiently. The bathrooms are spotless! Our stove top looks brand new and the floor shines beautifully. They don't mind our two large dogs in least. I'm very pleased with the work they do and their professionalism! The price is a little more expensive than the other quotes we've received from other maid services, but I'm very happy with the work they've done!
Description of Work: Scrubbed microwave, stove top, made bed, cleaned shower, bath sinks and mirrors, cleaned toilets and bathroom floors, dusted all surfaces including furniture, ceiling, walls and fans, vacuumed entire house, mopped floors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$137
Joaquin P.
01/2012
5.0
house cleaning
+ -1 more
I can't praise them enough, the ladies were very nice. I openend the door a couple of times when I was going to work, they would be arriving. I was late once and they waited in their car while I rushed out the door and still performed the job without cutting corners. The first time they will do a minimum 2 hrs thorough cleaning including the AC vents and every nook and cranny you can imagine off. I always looked forward to my Thursdays coming back from work and enjoy a spanking clean apartment. Very well worth the money, and if you start adding up the cost of the chemical you have to buy and god forbid your vacuum cleaner dies, this service is very well priced.
Description of Work: I hired Molly Maid to clean twice a month, there were 2 very nice ladies that left the house sparkling clean in a small fraction of what it would take me to do. I lived in a one bedroom apartment with a loft, one bathroom. They even clean inside the microwave, but they will clean anything specific you tell them. I think inside the fridge is an adder, but well worth it. They use their cleaning supplies and the vacuum cleaner they have would make my carpet fluffy again (unlike mine which did a sloppy job).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Molly Maid of Aurora-Naperville
Thank you for your kind comments regarding your clean. It is very much appreciated. Regards, Martha Pillar Owner Molly Maid of Aurora-Naperville Area
Jeff S.
01/2012
5.0
house cleaning
+ -1 more
they were on time and worked quickly with great results
Description of Work: They came on short notice and cleaned the whole house for the price agreed upon during the phone call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Krisda J.
11/2011
5.0
house cleaning
+ -1 more
Overall this company does good work. They always send a team of 2 people to clean your house and do a fairly thorough job. I have had them clean my house 4 times now and am satisfied with their work. If you find something they missed they will come back out and clean it for you. They always confirm a cleaning the day before so you know they are coming.The one gripe I have about them is that they generally don't give you a time frame that they will show up. All you know is they they will show up sometime during the day. I never let people have access to my house without me being there so it makes it hard to plan my day around them.
Description of Work: Full house cleaning.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$140
SYNTHIA M.
03/2011
5.0
house cleaning
+ -1 more
I have used this company for several years. My husband & I have demanding careers, so I have utilized cleaning services on a biweekly basis for the past 16 years. Most experiences with other companies such as Merry Maids, were not pleasant. Our first meeting with Molly Maids was with the owner of the franchise. He was professional, & very in-tune with customer service. He gave us the name of the office managers, but also encouraged us to call him directly & without hesitation if problems were not resolved. Well, in several years, our experience with this company has been so positive that we have never had to call the owner directly. The women who clean our home are wonderful. They not only clean our home well, but also are just nice people to be around. Any minor problems that have come up, were taken care of promptly by the office managers. They are also great. There is no doubt that this is a well run company/branch. We can't say enough about the N. Aurora Molly Maids organization. We do not say this lightly because we have a lot of experience with other cleaning companies in this area. This has been our best experience in 16 years, and has lasted consistently for the past several years.
Description of Work: Biweekly cleaning of entire house. Price is per session/visit. The branch that we deal with
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Molly Maid of Aurora-Naperville
As a services customer I can say that customer service in this country is very poor. With that said, I as an owner of a services company I am on a quest to make sure that we set the standard for service companies and strive to exceed our clients expectations. Thank you for the encouraging words that show we are making an impact in the right direction.
Valerie E.
02/2011
5.0
house cleaning
+ -1 more
The first cleaning is scheduled for the end of April. Therefore, I can't comment on the cleaning but I can comment on the customer service. I appreciated that the owner reached out to me in order to address the issue. He was apologetic and kind. He even provided me with his cell phone number as a means of reaching him to schedule a time for the crew to come out. The customer service reps were great. I look forward to a long relationship with Molly Maids.
Description of Work: I wanted to provide an update to my previous comments regarding Molly Maids. I initially gave them a "F" for service based on my experience with them in November of last year. Well, most recently the owner of the franchise did reach out to me and apologized for the misunderstanding. He asked if I would be willing to give them a try again. I told him that I would speak with my husband first and give him a call back. Because of my schedule, I didn't get the chance to call him back as soon as I would have liked. Although I didn't call back, the owner contacted me again. During our last phone conversation, I informed him that we would like to give Molly Maids a try again. The following day, one of the customer service reps called to schedule time for a crew to come out to the house but I was not available to take the call. I called back late in the day and left a message with the owner and received a follow up call the next day from a customer service rep to schedule a day for a crew to come to my home. They are scheduled to come at the end of April.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Angela C.
03/2010
5.0
house cleaning
+ -1 more
They did a fine job. I had no real complaints about their service, and I would use them again in the future if I needed them.
Description of Work: They came out for housecleaning a few times.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Ricardo B.
12/2009
5.0
house cleaning
+ -1 more
I pay 85 dollars per visit. Their service is okay; it could be a little better on the details and the small things like cleaning the windows treatment. They can do a better job but they are okay. We use them consistently and would continue to use them.
Description of Work: They come every other week so they were here the week before last. They do some basic housecleaning; they vacuum the carpets, clean the kitchen and clean the bathrooms.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Diane W.
12/2008
5.0
house cleaning
+ -1 more
It goes very well. I am happy with them. There are two of them that come. They clean thoroughly and always want to know if I need anything else done. Also make sure that they are doing everything correct. (Cleaning 3 floors.)
Description of Work: The clean our house once a month.
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Service Categories
House Cleaning,
Buffing and Polishing
FAQ
Molly Maid of Aurora-Naperville is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 9:00 AM - 12:00 PM
Molly Maid of Aurora-Naperville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Molly Maid of Aurora-Naperville offers free project estimates.
Yes, Molly Maid of Aurora-Naperville offers eco-friendly accreditations.
No, Molly Maid of Aurora-Naperville does not offer a senior discount.
No, Molly Maid of Aurora-Naperville does not offer emergency services.
No, Molly Maid of Aurora-Naperville does not offer warranties.
Molly Maid of Aurora-Naperville offers the following services: HOUSE CLEANING. ALL ROOMS: DUST BASEBOARDS, LIGHT FIXTURES, FURNITURE, SILLS, SHELVES, BLINDS, AND DÉCOR.