BSH Home Appliances Corp

Had my far-from-old Bosch Diswasher stop working properly. Figured out what parts were needed, and called the Bosch 800# to schedule the repair. TOLD them what parts were needed. Was GUARANTEED the repairman would come with those parts. Took a day OFF WORK to wait for the repairman, who showed up WITHOUT the parts I had TOLD them he would need. So, I had to take ANOTHER day OFF work to wait for ANOTHER repairman who (somehow) managed to show up with the right parts and complete the repair. Finding people to service Bosch appliances is difficult, which is surprising to me because the Bosch stove AND refrigerator bought at the same time as my dishwasher have ALSO had problems at the same time. You'd THINK something as shoddily made as that would have all SORTS of repairmen available. This is my LAST Bosch, guaranteed... they are poor quality, and their after-service is unprofessional when it exists at all, and BSH was a HUGE and expensive disappointment.

I called Bosch for repair of an wall mount range that did not seem to be heating properly. Received an e-mail the day before that a technician would show up between 8-12 the next day and would call the day before or morniing of the appt to confirm time. No one ever called, so I called them and they said the tech would be there 11-12. I waited around until after 12 and called again to be told the tech would be there in half an hour. When he arrived he spent a long time testing the temperature on the oven. He asked if I had a user manual, which I don't, so he ended up calling some other technician at Bosch and seemed rather confused on the phone. He explained the problem but the other person didn't seem to be very helpful either. Then he went back to checking the temperature on the oven. Eventually he did verify that the oven was heating, it was just that the front control was not showing that it had reached temerpature. This all took about an hour and a half. He said that the problem was with one of two parts, but there was no way to tell which one. One part would cost me $254 and the other $312. Plus $75 service charge. He said that he might be able to give me one free, but maybe not. And wasn't sure if both or just one were needed. Overall he seemed to know nothing at all about how to repair the oven other than to try and replace a few parts and see if that fixed things. I would not use Bosch service in the future and, given that this is the second issue I have had with this oven in two years, would hesitate before buying a Bosch oven in the future if this is the level of service you can expect from them. I ended up paying the $99 fee for service visit and not doing further repair. On the plus side, the tech himself was very polite and courteous.

Had my Bosch Dishwasher and Oven require service at the same time. Had no idea what was wrong with the oven, but knew EXACTLY what was wrong with the dishwasher, and EXACTLY what parts were required. Called BSH with ALL that information, and scheduled the repair. Guy showed up and fixed the oven as required (it was a very simple part replacement/repair), but did not have the parts required for the Dishwasher, even though I had been guaranteed he would have, and IT WAS WRITTEN ON THE PAPERWORK HE HAD WITH HIM. It required ANOTHER day off work and another week+ delay to have ANOTHER repairman come out for ANOTHER call to FINALLY get it fixed.... no apology or explanation from anybody, no discount, in short just about the worst customer service I have gotten in a LONG time. Two lessons to be learned here: 1) don't buy Bosch and 2) don't ask BSH into your home for ANY reason.

I consulted an appliance repair place and they sent, 3 different companies, but, but none of them fixed the same. Infact, one of the company executives advised I broke it myself. I then contacted BSH Home Appliances Corp. and paid them $99 to look into the same. It?s a Bosh washing machine and some part needed to be replaced, but their warranty was only for a year and my machine was 2 years old. They advised the availability of the part was a little difficult and may be delayed. In 2 weeks? time a new and a better model washing machine was delivered by BSH Home Appliances Corp. I was extremely happy and content. I liked their services and will use the same in future.