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"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"I called Mr. Appliance and they were out the same day and had the part. My fridge was fixed within a few hours. Amazing service and I will use again."

"Made an appointment. I was given a half hour window, told we were the first appointment of the day. ( 8:30). At 9:20, called and was told that someone was coming, but couldn't promise when. At 11:40, received a message that someone was on my way. A customers time is just as valuable as the service provider. This company does not seem to understand this position. I imagine they put me on the pay no mind list because it was only for the installation of a couple of items. I don't think the bill would have been more than a couple of hundred of dollars. I was actually going to have them give me a quote for a generator and expecting a cost somewhere between 5 and 7thousand. There are a lot of electrical companies out there. Use someone else. Alternatively, if you do use them expect them to be late."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"I have received the worst customer service in my 43 years of existence. I have been without a working washer for two months now the technician has been here four times to fix the washer and each time provides an excuse that GE did not send the correct parts. I’ve called multiple times asking to speak with a manager or supervisor so that I can get a working washing machine as soon as possible. The four times I have requested a callback from a manager supervisor no one has called me back. While I can talk to somebody in customer service, all they can do is pretty much schedule an appointment for the technician to come back, I have no guarantee when he comes back a fifth time next week that my washer will be fixed and I want a guarantee that I will have a fixed washing machine at the next visit. I do not recommend ever buying an appliance at Dick Van ****, because the customer service and maintenance is terrible. They rave about what a great warranty they have but they can’t back it up with their service. It shouldn’t take over two months to fix somebody’s washer. I don’t want anyone else to go through the same headache that I have had to go through and drag my laundry somewhere to do it for a household for two whole months, and Dick Van ****, not ever addressing the issue of the terrible service I have gotten from their maintenance department. I will continue posting on every social media site and feedback site I can find. I’ve given them so many opportunities to try and make this right before doing so, but the time has come to let everyone know never to purchase anything at Dick Van ****."