Swistun Inc

Extremely well.

A++++.

.

satisfied

.

-

unknown

POLITE, WELL-INFORMED, PROFESSIONAL.

THE ESTIMATOR FROM SWISTUN RETURNED MY CALL PROMPTLY AND SCHEDULED AN APPOINTMENT FOR THE FOLLOWING WEEK. WHEN HE ARRIVED AT MY HOME, HE TOOK ONE LOOK AT THE GUTTERS AND SAID, ''OH, WE DON'T DO THAT KIND OF WORK.'' HE WAS POLITE AND FRIENDLY, BUT APPARENTLY OUR OLDER HOME (100+ YEARS) HAD GUTTERS HIS COMPANY COULDN'T HANDLE. THERE SHOULD BE SOME WAY FOR SWISTUN TO DETERMINE THAT OVER THE PHONE TO SAVE A TRIP, BUT MAYBE NOT.

FROM THE BEGINNING, I WAS IMPRESSED BY THIS COMPANY. THEIR CUSTOMER SERVICE SKILLS ARE TOP-NOTCH. AFTER SCHEDULING AN APPT, I RECEIVED A THANK YOU NOTE IN THE MAIL SAYING THEY WERE LOOKING FORWARD TO COMING OUT FOR OUR ESTIMATE. CHRIS RYBA, THE ESTIMATOR, WAS PROMPT AND PROFESSIONAL. AFTER WE RECEIVED THE FORMAL ESTIMATE (WHICH WAS IN A NICE FOLDER), WE THEN RECEIVED ANOTHER THANK YOU NOTE IN THE MAIL! WE RECEIVED 2 OTHER ESTIMATES AND THEY WERE THE HIGHEST, BUT WE WENT WITH SWISTUN B/C OF THEIR SERVICE. IF THEY WERE THIS GOOD IN TRYING TO GET THE BUSINESS, WE FIGURED THEIR WORK PRODUCT WOULD BE EQUALLY GOOD AND WE WERE RIGHT. AFTER THEY FINISHED CHRIS CALLED TO ASK HOW EVERYTHING WENT. WE ASKED HIM TO COME BACK B/C WE WANTED A COUPLE OF THINGS CHANGED AND HE CAME OUT WITHIN A WEEK AND GOT IT FIXED. ALL AROUND GREAT EXPERIENCE.

THEY DID A GREAT JOB ANS SCHEDULED IT AS SOON AS POSSIBLE, CONSIDERING THE WEATHER.

AFTER REPEATED PHONE CALLS AND RESCHEDULING OF APPOINTMENTS, I HAVE STILL NOT HEARD FROM THIS COMPANY OR SEEN THEM FOR A ESTIMATE. I AM GOING TO CALL THIS COMPANY ONE MORE TIME. I UNDERSTAND THEY MIGHT BE BUSY, SO I AM GOING TO GIVE THEM THE BENEFIT OF THE DOUBT.

MY CALLS WERE RETURNED PROMPTLY, COMPANY WAS ON TIME FOR ALL APPOINTMENTS, AND WORK WAS FINISHED ON TIME. OVERALL EXCELLENT SERVICE AND JOB QUALITY.

GREAT QUALITY OF WORK. GOOD FOLLOW UP ON SATISFACTION OF CUSTOMER. ONLY DISSATISFACTION WAS WORK NOT INITIATED WITHIN TIME PERIOD INITIALLY DISCUSSED.

CASEY GAVE ME A DETAILED AND THOUGHTFUL ESTIMATE; I FELT THAT HIS RECOMMENDATION WAS WHAT NEEDED TO BE DONE AND NOT ONE THAT WAS DESIGNED TO MAXIMIZE HIS PROFIT. THE WORKERS DID A GREAT JOB; EVERYTHING WAS DONE AS PLANNED AND AFTER THEY FINISHED CASEY DID A DETAILED REVIEW OF THE WORK. I AM VERY SATISFIED WITH SWISTUN AND WOULD HIGHLY RECOMMEND THEM.

WHEN HE ARRIVED HE WENT ON THE ROOF AND AFTER ABOUT 15 MINUTES TOLD ME I DID NOT HAVE A GUTTER PROBLEM, BUT A GUTTER GUARD PROBLEM. HE SUGGESTED THAT I REMOVE THE GUTTER GUARDS AND THAT WOULD STOP THE OVERFLOW OF WATER THAT OCCURRED DURING HEAVY RAINS. EVEN THOUGH I DID NOT HIRE HIM I WOULD RECOMMEND HIM TO PEOPLE WHO NEED GUTTER REPLACEMENT OR REPAIR. HE WAS PUNCTUAL, VERY FRIENDLY, AND VERY HONEST. HE COULD HAVE TOLD ME I NEEDED ALL NEW GUTTERS AND I PROBABLY WOULD HAVE BELIEVED HIM. I THOUGHT MY GUTTERS WERE LEAKING, WHEN IN REALITY THEY WERE OVERFLOWING BECAUSE OF USELESS GUTTERGUARDS.

OVERALL EXPERIENCE WAS QUITE PLEASANT. THINK THE COMPANY MAKES CONSIDERABLE EFFORT TO BE FAIR, CONSIDERATE & PROFESSIONAL.

THEY RETURNED MY CALL PROMPTLY AND SHOWED UP ON TIME FOR THE ESTIMATE. THE ESTIMATE WAS VERY PROFESSIONALLY PREPARED, BUT DOUBLE WHAT I EXPECTED TO PAY.

THEY WOULDN'T ACCEPT FULL PAYMENT UNTIL THEY KNEW I WAS COMPLETELY SATISFIED. THEY WERE VERY THOROUGH AND COMPLETE. THEY WERE ALSO VERY PROFESSIONAL AND HAD REASONABLE PRICING. THEY WERE VERY KNOWLEDGEABLE ABOUT CONSTRUCTION AND EVERYTHING.

I AM VERY PLEASED WITH THE WORKMANSHIP AND 10 YR LABOR GUARANTEE. SLIGHT COMMUNICATION PROBLEM AS THEY SHOWED UP TO WORK ON A WEEKEND. THEY CAME BACK ON A WEEKDAY AS WE HAD INITIALLY PLANNED. WORKERS WERE VERY TIDY.

I SELECTED A VERY RESPONSIVE CONTRACTOR FROM AMONG OTHER BIDS RECEIVED.

ALTHOUGH I PRE-ARRANGED FOR THEM NOT TO COME ON THE WEEKEND, THEY CAME ANYWAY. THEY DID LEAVE AND COME BACK ON A MONDAY. I THOUGHT THEY DID VERY GOOD WORK.

SWISTUN WAS THE MOST PROFESSIONAL QUOTE AND I'M HAPPY TO SAY THAT THEIR WORK LIVED UP TO MY HIGH EXPECTATIONS. THEY HAD EXCELLENT COMMUNICATION AND A LONG WARRANTY. I WOULD RECOMMEND THEM TO ANYONE!

THIS COMPANY IS EXCEPTIONAL-HIGHLY RECOMMEND.

I CANNOT POSSIBILITY SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY. THEY ARE RESPONSIVE, THE QUALITY OF THEIR WORK IS EXCELLENT AND THEY HAVE A HUGE FOCUS ON CUSTOMER SERVICE.