Swistun Inc

Each and every crew member was excellent,? and performed at a high level. Best such service we have ever contracted.

I called and provided my information. I was told they would review my information and call me back. I received a call the next day and they said I would have to pay a $500 "estimate scheduling fee" to get an estimate. It is non-refundable unless I hired them. Shady. I cant believe people would hire this guy.

Casey dedication and attention to details resulted in delivering an excellent job. Ahead of the start of the job, Casey discussed with us all details and option; when the job started, he directly managed every crew specialized in the different tasks: roof, chimney, flat roof, skylight keeping me informed of the progress at every step. I gave an A to all, including price, because at the end of the day you get what you pay for and Casey gave the best I could have ever expected: he treated my house as he would do with his own house, putting all his knowledge, expertise and passion in the job. Thank you Casey I really appreciate and I will definitely recommend you to friends and contact you in the future for any similar job. Becca has been great managing scheduling and communication!

The whole project went exceptionally well. Casey, the Swistun company owner, spent a great deal of time with us before the project began, explaining what they would be doing, why this would help our roof issues and the basics of roof construction. His office assistant, Becca, was very prompt in sending information to us, responding to phone calls, etc. The crew showed up exactly when anticipated and worked long hours to get our roof done before inclement weather arrived. They were very courteous and professional. Casey was here to oversee the work. He is very particular and we certainly appreciated that. The work began and ended as Casey said it would with no surprises. The crew did a good job of cleaning up afterwards. Casey then had another worker come to do the finishing touches, replace siding, soffits, etc. He, too, was very expert in his work. We felt that Casey was very knowledgeable about all kinds of roofs and were impressed with his professionalism, his dedication and the way he educated and explained things to us. We highly recommend Swistun, Inc. and encourage people to take advantage of this wonderful company for their roofing issues.

We contacted Swistun to come out for an inspection and quote of a new roof. They were responsive and polite, and took the time to understand what we were looking to do. We didn't move forward with them because they were so booked and couldn't complete the work until Spring 2016 (certain work cannot be done over the winter). Though we would have liked to move forward with them for an opportunity for the quote and such, we couldn't wait that long. I'm sure they do great work which is why they are booked so far out. I appreciated the professionalism, none the less.

Extremely well. Casey Swistun, came by and supervised the work. He even came back after the job was done to make sure everything was ok and to make a few minor corrections.

I was highly satisfied with Swistun's work. The only negative was the price, which was considerable. However, the much less expensive roofing work my husband and I had contracted for about 9 years earlier obviously contributed to the water damage problems that ensued (note: the costs of that earlier re-roof cannot really be compared to Swistun's much more comprehensive job, as that earlier work did not entail tear-off of old insulation, any repairs to the roof deck or any gutter work). . . . .Thus the realization that "budget roofers" do not necessarily save money in the long run, since the consequences of poor workmanship must eventually "cost" the homeowner. Casey Swistun is most amiable, as well as knowledgeable. He definitely takes his job seriously and brings all his considerable skills/energy to bear on each project he accepts. While other contractors disdain homeowners' questions, Casey seems to enjoy explaining his recommendations and welcomes inquiries which allow him to enthusiastically go into all the nitty gritty. He also is unusual in the amount of detail he was willing to include in his contract - a good thing. Casey, unlike many contractors, actually created and processed the change orders called for in the contract. Upon completion/payment, he provided lien waivers. As promised, he furnished paperwork for all the included manufacturer warrantees (roof, gutters, skylight). Though only time will tell if the roof installed by Swistun will hold up - so far, so good. The workmanship certainly appears superior; I am assuming it will prove long-lasting. In short, I would definitely recommend Swistun, Inc. for roofing work, especially if the job in question requires any complicated engineering or problem-solving.

I am not one for reviews; however, in this case, I feel compelled to do so because our experience with Swistun was extraordinary. We have a complex roof that needed to be replaced. I interviewed five roofing companies: four of which are the largest and most established in the Chicagoland area, and Casey Swistun. Casey was highly referred by my business partner who found him on Angie's list. I met with all of the contractors several times. The differences soon became evident. Casey was the only one that actually got ONTO my roof. He was also the only contractor who came back to spend 30 minutes in my attic and hours at my table explaining the complexity of the job. I received proposals from each company; four were generic; and one was very specific and detailed--that of Casey. At that point, there was no question that Casey was the person I wanted to do the job. Initially, I had some anxiety because he was not one of the larger companies, but that but quickly dissipated once the work began. Casey was above and beyond what I could have imagined. He brought four different crews to my home, each with a particular expertise. He was at my house supervising and working with each crew to ensure that things were done to his specifications, which actually exceeded industry standards. He knows every aspect of the trade. He is an engineer, with a very high intellect, a long history of excellence and tremendous experience. He is honest, humble and unbelievably reliable. He updated me daily on the progress of the roof, including issues that he was dealing with and the plan for the next day. The work was impeccable, due to him. For example, when the wrong caps for the top of the roofline were delivered, Casey stopped the entire job until he tracked down the ones that were of higher quality. Had it not been for Casey and his crew, we would have never known that the cheaper, inferior ones had inadvertently been delivered for installation. When in comes to trades and craftsmanship--in the sea of mediocrity--Swistun shines brightly because they do things the way they should be done the first time, the right way. I cannot say enough about Casey Swistun. He is a one of kind person and contractor. I would recommend him to anyone without reservation. I could not be happier with the quality of the work and the experience.

Contacted their office to get estimate on roof replacement of my home. Call taker (female) VERY friendly and helpful A+. Explained the job that I wanted done for an estimate due to storm damage and that my insurance company is involved but they will not need to get involved with the insurance adjusted, that I will handle. Return call several hours later, SORRY but we won't take on any insurance jobs!

They called back the second day and demand for $500 deposit before they can come for an estimate. They don't have man-power to fix the leak this year but I have to contract them within a year as otherwise I'm going to loss the $500 deposit. What a nice deal!

Casey was able to fix our leak. We have gone through several rain storms in the past several weeks and are leak free which is a big relief. Casey was very professional and Becca, who runs the office was great to work with. Both Casey and Becca were very good about promptly returning phone calls and emails I would strongly recommend Swistun to anyone who has a stubborn leak and wants it properly fixed.

READ their description! There is a comment buried that says " may carry an up-front charge" (Didn't see this until the contact person (Becca) pointed it out) Long and short - They want a $300 (NON-refundable) payment to even give an estimate. So - either you accept what ever price they state or you loos $300 for the privilege of letting them give you an estimate. (I will not do business with companies that do business in this manner)

Swistun does great work. They are in high demand and may need to be scheduled far in advance but show up when they say and do excellent work.

Mr. Swistun and his crew were very professional, prompt and efficient. They showed up on time, and while doing their job, found that many of my downspouts were clogged, even after I had paid another firm for gutter and downspout cleaning. The Swistun crew cleared them and by doing so stopped me from getting ice damage in my house. Mr. Switun himself came and cleared 5 ft. tubes of debris from several downspouts, at his own expense to help me. The patio ceiling in my house had become a nesting place for too many squirrelsl, and needed to come down . The workmen were excellent in taking down the ceiling without any of the smelly debris touching the rest of the patio. The whole experience was a good one and my only regret is that I didn't post the review sooner.

No quote provided and no work performed.

Crew unclogged and cleaned gutters and performed great.

This was a very large, labor intensive, and expensive project. I had the opportunity to get the job done at a considerable lesser cost from other reputable roofers. I chose Casey Swistun of Swiston, Inc, for his expertise, knowledge, and honesty all the way through this project.

My first contact was with Claudia, the office manager. She was pleasant on the phone and knowledgeable about what her company offers. She put me in touch with Dane. He came to our house and discussed what we wanted to do to improve attic ventilation. He assessed the situation and then sent us an easy to read and understand contract. He and his crew were very professional and all went well. I must add they did a great job cleaning up.

Working with Swistun was excellent! Kasey provided a complete description of what needed to be done, including pictures. The work was completed quickly and Kasey supervised every step! He even came out the following day to inspect the finished product to be sure it was all done to his standards. Will definitely use Swistun again if needed!

Everything went well. Very happy with their customer service and responsiveness. They came through to replace old skylights that were in horrible shape. My only issue was that I wish they would have taken off the stickers from the window because they were to high for us to reach.

I decided to go with Swistun company because they were recommended to me and they seemed to be well knowledgeable about variety of systems in house construction. I was so glad I had them take care of my house! I was aware that my project did require somebody more than familiar with structure engineering and as well with roofing, siding and gutters. Casey was helpful and very committed to meeting all my expectations even though it took him months to finally take care of my project, but it was worth to wait for. I could tell that no matter what job he was doing he was very precise and going for best results possible. I felt I could trust his expertise and I knew I was getting most honest and solid service because he was explaining all his work every step of the way. I also know he saved me a lot of money in a long run because of how strategic his work was and attentive to detail. Thank you Casey :)

I have seen similar reviews to this for Casey Swistun and I totally agree. He knows what he is doing but he is expensive and he does not care about how he treats former customers; customers who just might be the reason he has been able to build up the business he has today. I called him last June and described to the woman that answered the phone that he previously did work for me and I have leaky gutters that need repair. After a few days she called back and said that due to an increase in jobs and losing workers he was booked through October and suggested I get on a waiting list and/or call someone else. I was very disappointed because although I felt he was expensive, I felt he knew his job well. After the winter weather cleared somewhat and I felt he may have remedied his worker situation I called back in February or March 2015. I now not only had leaky gutters but water was seeping down the wall in my bedroom where the worst spot of the faulty gutter is. Again, the office person called back and said he just had someone quit on him (oh my, not again!) and would put me on a waiting list but couldn't guarantee anything. When I voiced my disappointment and explained that he did previous work for me, which I gave a good Angie's List review that this is the second time I was told he was too busy. (btw - he was very annoying about practically begging me to go on Angie's List to rate his work - never asked me to be untruthful but really hounded me to write a review). She said she would talk to him. She called back and gave me two options: #1 get put on a waiting list with no guarantee that they would ever get to me or #2 give them $500 to get on a waiting list ad be guaranteed that they will get to my job but it could be months. The $500 would go toward the job itself. SERIOUSLY???? REALLY??? What idiot would choose #2 and pay $500 to get on a waiting list to be guaranteed he would come out, but it may be months. They must be kidding or think I'm some kind of idiot. I believe my job, as I described it, just wasn't big enough for them to consider. Great way to treat prior customers that may have played a part in getting you the customers you have today. Don't call him unless you have a huge job that will bring in lots of money for him. And Casey, why not just be honest and tell people that their job will not bring in enough money for you instead of putting them on a waiting list (especially for $500 holding fee!!!)

I did not end up using this provider.

They worked efficiently & got the job done. We used them last year and it was our pleasure to do business with them again.

The crew was sent out the same day I called for service, even though I did not specifically request emergency service and I was charged only the regular fee (no surcharge). The 2 men worked steadily and efficiently. Though it took longer than anticipated (being charged per time spent!), the amount of snow that needed to be removed justified the hour and 15 minute completion time. Looking at the big picture, the somewhat pricey fee for these services was probably worth it, as possible damage to my roof from ice melting snow might have exceeded that cost.