Prestige Kitchen & Bath Inc

We hired Prestige in the spring of 2019 to remodel two original bathrooms in our 50 year old home. We got four quotes from different contractors and Prestige was in the middle-high side of the four. We chose Prestige because they were very responsive, we liked their design ideas, and they were willing to work within the permit system of the village we live in. Two other contractors implicated that they would prefer to do the work outside of the permit system. I wasn't willing to do that. Joyce was our rep at Prestige. She listened to our ideas and needs and had several great additions that we hadn't considered. We had the plan in place to begin late spring but scheduling problems with summer plans on our end prevented the work from commencing. Prestige was very flexible with our schedule and were ready to go when our personal schedule allowed. Once the work began things went very smoothly. Prestige was here when they said they would be. While they weren't here every single day (we weren't their only job), I never felt like we were left behind. The entire job, once started, took about six weeks. The main contractor Jakob was very responsive with questions and kept us informed of what would happen when. It almost always happened when he said it would. Joyce also kept an eye on everything and was our main point of contact through the process. She checked in regularly either by phone or in person and any questions or concerns we brought up were addressed quickly and to our satisfaction. In any project there are unanticipated problems and this one was no exception. Prestige identified a roof leak we weren't aware of. A couple of phone calls and a few hundred dollars later the problem was fixed by Prestige the same day. We also ran into problems with the building inspections and some parts that didn't arrive when promised from the plumbing supply dealer. We ended up requiring some additional electrical work to satisfy the village permit process that Prestige was able to accomplish for us easily. Once the final parts arrived, they were here within a day to finish up the final details of the job. To the best of my knowledge all of the workers used by Prestige are employed by them full time. I'm not a trades-men but I am a reasonably handy homeowner and know how to recognize quality work when I see it. These guys did a great job and they never cut corners. The quality of the work was top-notch and they were very respectful of our house. They did a good job of cleaning up the work site at the end of each day. Construction in the NW suburbs of Chicago is expensive and this job was no exception. However, I feel like I got good value for my money and the work was quality. I would recommend Prestige without question.

Ron and Lindsey seem to be nice people, however, when I wanted to understand the pricing I was given, Ron refused to do so. He starts you off quoting a high number and claims to have lowered it so that he makes you feel good about it and think you are getting a great deal. I am in commercial real estate and work with contractors/construction all the time. To understand the pricing is not much to ask. He claims he does so many estimates that he doesn't have time, however, I know it doesn't take that much time as he had to get the numbers together to put his price together. The price was more than what I was looking to pay so I wanted to see where I could reduce costs on the project. He then said I would be too hard to work with so he was declining the job. He didn't want to look at ways to reduce the costs for me (ie reduce island size, etc). He simply didn't want to discuss how he got his numbers which makes me think he has quite a bit of profit in them. I understand making a profit and he is entitled to but just be honest about it. He is looking for less sophisticated people to work with so he can make more money. He may do great work...I can't speak to that but trying to understand the costs involved in a $30K project is not a lot to ask.

We are comparison shoppers and we met with 4 prospective remodelers. The bottom line is that, all things considered, Prestige was the most straightforward and the best value of the ones we consulted. When the work was done, we were NOT disappointed. Although the owner Ron Smith, project manager Jacob, and the tradesmen we're all helpful and accommodating, most of the credit for the success of this project goes to our Designer, Lindsay Dingmann. Lindsay not only presented us with a beautifully computer-generated design, but also guided us through the remodel and very caringly coordinated all aspects of the work until it was completed, on time and on budget. We were very pleased and strongly recommend that you consult with Lindsay for your remodel as well as the rest of the staff.

Great! Both jobs were done on time, the workers were very easy to work with, and my bathrooms looks beautiful!

This was a very big project that entailed completely gutting our master bath, removing the jacuzzi tub, and moving plumbing. Ron and his staff were very helpful with ideas and suggestions. The work was started and completed on time. We appreciated how the workers were always very punctual and seemed more focused on their work to get it all completed, staying beyond normal working hours to finish! Prestige came very highly recommended to us and we have had several opportunities to offer the same.

Fantastic. I originally hired Ron to do a complete master bath remodel and really liked his work, so they ended up doing another bathroom remodel and a tub and tile replacement in another bathroom. Ron and his staff were easy to work with, professional and very responsive and completed the work in the time frame they had stated. I did not have to call them back to fix anything on the service that was performed. I felt very comfortable having them in my home. I am not ready to redo my kitchen yet but when the time comes, there is no question in my mind who I will call. Wendy Brander

unknown

We are extremely pleased with the end result. We worked with Charlotte who had great ideas of what we could and could not do. She was very easy to work with and made herself available to us all hours of the day, whether it was to answer a question over the phone or meet me at a store for a purchase. Charlotte was great at working with the crew when we didn't really have the lingo to let them know what we wanted. All the guys that came through the house were very courteous and professional. Everything was cleaned up at the end of each day so we had a little interruption as possible. We have now been using our new bathroom for a few weeks and the novelty has not worn off. It is amazing still every time I walk in.

Their work was of superior quality. They were prompt and courteous. They gave me some excellent design enhancement advice also. When the glass for the shower arrived, it had a small crack in it. Ron Smith, the owner, sent it back. He said, "I wouldn't put this in my house. I'm certainly not putting it in yours." He has called to see how we liked it and if all was the way we wanted it. We could not be happier and will use Prestige when we do our kitchen.

I am extremely pleased with the work that was done. I would hire them again, definitely. The only hiccup with the whole experience was the wait time for another vendor to come and measure and installed the countertops. The project took a little longer than I had expected.

unknown