Matrix Basement Finishing Chicagoland Area

Turned out great! Everything that we wanted!

I could not be happier with the work Matrix Basements did on our basement! From the initial consultation to the final walkthrough, the team was professional, courteous, and incredibly skilled. They transformed our unfinished space into a beautiful, functional area that our whole family can enjoy. The quality of the craftsmanship is outstanding every detail was thoughtfully executed. They stayed on schedule and within budget, which was a huge plus. The team was also great at communicating with us throughout the project, ensuring we were informed and comfortable every step of the way. Our new basement has completely exceeded our expectations. If you are looking for a remodeler who delivers exceptional results with top-notch service, I highly recommend Matrix Basement Finishing. They truly deserve all five stars!

The team over at Matrix exceeded every expectation and did great work. They were easy to work with and our project turned out great! 10/10 recommend.

Victor was an awesome project manager. He he subcontractors were awesome and were extremely helpful. They finished the job ON TIME. Would definitely hire them again.

Quick remodel. Turned out exactly how we wanted it. Detailed. Easy to work with

Getting in touch with Victor, the project manager, was fairly easy via text message. There were a couple times that some of the subs messed up and Victor stepped right in to help us out. Even after hours. I would highly recommend using Matrix.

We couldn't be happier with our new basement, thanks to Matrix! The space is beautifully designed and has quickly become the perfect spot for our family to relax and spend time together. Highly recommend Matrix for anyone looking to create a functional and inviting space in their home!

Screwed us out financially

We are very pleased with the basement finishing project we hired Matrix to do - they helped us every step of the way - kept us informed of costs and any delays. They completed our project ON TIME and were very professional. We love our basement and would hire Matrix again.

From beginning to finished product, it was a great experience. Having the schedule accessible 24/7 was a bonus. There was no surprises. This also made communication easy. Loved having all documents available in one location. All workers were respectful and professional. If there were any issues, it was easy to communicate with them. They will work with any budget.

Professional install every step of the way.

We chose Matrix for our basement remodeling. I would highly recommend them if you're looking for a "headache-free" experience. They are professional and keep the customer informed of the project status while it progresses. The project manager was always on top of any issues that might arise. We didn't have the time or energy to deal with shoddy contractors, that is why we went with Matrix. -I'm glad we did!!

Their Superintendent of our job, Daniel, was incredibly responsive.

Yes, I cannot lie it was pricey however everything was done impeccably and I had the assurance that it was all done correctly....I am so pleased Sept thru January ( A big help was 0% financing on $100,000 for 5 yrs....) I have sent family and friends pics during this process and I do have a friend who is most interested in having her work done by Matrix for her basement also...Not to mention that we are considering getting a bid from Matrix for a year round cottage build on Gravel Lake in Lawton, MI....Everything is 98% finished and we know that our project manager will attend to getting the last few details finished...After we get the final painting done and get all furnished we will have several open house showings to share our beautiful new space that makes my duplex perfect and useful in my nearly 1,600 sq ft basement that now has a wonderful bedroom, full bath, snack bar, large family room with game/ reading nook and louvered doors to large storage room that is all completely finished...Best workers ever!!!

Do not go with them, they could offer something too good to you but that is something not true.

It was a very good experience. They really keep you informed throughout the process.

They are ok.

I would highly recommend Matrix. We were given a price upfront and they stuck to the budget. The app they provided was great for knowing exactly what was to be completed and then they completed the project when they said they would. The supervisor was on the ball. He was readily available and would return my messages the same day. He personally inspected all the work and even had the contractors redo parts of the project when he was not satisfied with the work. 100% percent recommend them.

Matrix completed my basement and we are very pleased with the outcome! The Matrix team were all very personable and professional. Suzanna was always positive and quick with a resolution to any questions or concerns. David and Ron provided professional insight and were on site weekly to manage the trades that were working daily. The supplies were delivered promptly and put in the garage and each trade cleaned up daily before leaving. Mike W. & Brian K. were a pleasure to work with, always early and their excellent workmanship clearly shows. I would highly recommend Matrix for your basement or garage project.

The design steps where great but they never actually started the work and ultimately canceled the contract when they could not/would not meet there obligations. wasted 4 months of my time and cost me extra money getting other things done for there timeline that apparently never mattered. now I am back at Square one.

very overpriced. did not honor coupons.

Our experience with Matrix was extremely unpleasant. The salesperson gave us our initial quote and answered our questions about the employees that would be working in our house. We were assured that Matrix was the only company that used all W-2 employees and that they did not sub out any of the work. He also stated that Matrix is more of a premium brand and if we chose a company that would sub-contract out, we could probably save around $5k. We decided to go with Matrix because of the W-2 employees. The next morning, he asked us what the deciding factor was in choosing Matrix and we told him it was because of the W-2 employees. He confirmed and restated that the only people that would come in our house would be Matrix W-2 employees. We were informed by our Village that multiple sub-contractors had applied for permits. I reached out to Matrix and expressed my dissatisfaction. After 6 days I still had not been contacted about my concerns, so I sent another email stating that we would void our initial payment unless we were contacted. That got a response. Matrix tried to explain away the salespersonâ s lies by saying it was poor word choice Here is a list of the issues. â ¢Contractors used our basement window to load/unload product into the basement and broke the screen which Matrix fixed â ¢The unfinished side of the basement drywall looks like a jigsaw puzzle â ¢The spray foam contractors did not move the current wires before spraying and covered up our home phone line. Our phone company came out, but it could only have been fixed by removing a large portion of the drywall that was just put up. â ¢During the installation of the drywall, the dryer vent pipe was disconnected and left hanging. I fixed this one on my own. â ¢The drywall partially covers up one of the light switches. The electrician came back out and replaced a single electrical box with a double box so that the switch would be further away from the wall, but the wall still covers part of the face plate. When I brought this up to the PM, his response was **Well, it passed inspection**. â ¢When the underside of the stairs was being drywalled the extraction pump that goes to our washer was unplugged. The next time we did laundry our basement flooded, and water went into the new drywall and our new carpet. What was most alarming is that Matrix did not send anyone out to check the water damage, clean it up or dry it out for a couple of days. Finally, someone came out to pull the carpet back and remove the padding. They replaced the padding and put the same carpet back down. â ¢The online calendar was not correct. Somedays when work was scheduled, nothing happened. Other days when no work was scheduled, people showed up. â ¢The basement flood happened on a Friday and our project was supposed to be done the following Monday. We kept asking for their plan to fix the water damage, but we received no response other than they will send someone out. Finally, after a few days I reached out to the office to see if they were planning on finishing the project. They let me know that the PM was on vacation. We were never informed that there would be this delay. â ¢Since we had not heard anything for days, we scheduled a final inspection with the Village. They had workers come out and do work to get ready, but when it came time for the inspection there was no representative from Matrix was present. We failed the inspection. When we informed Matrix, they said that they knew we would fail, that is why they did not show up. Our experience with Matrix was one of the worst experiences in quality and customer service that we have experienced, and we would never recommend them. In addition, they ask you to sign a form at the end of your project that says you are not able to write or say anything negative about them. The Consumer Review Fairness Act makes clauses like that illegal.

They put in a new tub/shower in a matter of hours . They were clean and fast and the product is beautiful. The only thing to keep in mind is that they only do the tub/shower and not the entire space.

Great customer service. So very happy with the work they did. Would recommend HIGHLY

Love